Find Identity & access management (iam) engineer Jobs in Dublin 1, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Cloud Engineer
Version 1 —Dublin, County Dublin
- €65,000–€75,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Employee assistance program
- Employee discount
Quick apply
12d
CS Tools Access Analyst
eBay Inc. —Dublin, County Dublin
- Full-time
- Computer Science
- Java
- Bachelor's degree
Identity Security Engineer
Aer Lingus —Dublin, County Dublin
- Analysis skills
- No degree
- Communication skills
AI & Data Security Engineer
The Clorox Company —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- Bachelor's degree
Senior Software Engineer - SAP Commerce Cloud
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- Sales
- Bachelor's degree
Lead Software Engineer
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Oracle
- Java
- SQL
Senior Cloud Security Engineer
Davy —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- Salesforce
- Employee assistance program
Quick apply
Solutions Support Engineer
Wiz, Inc. —Dublin, County Dublin
- Weekend availability
- Remote
- Azure
- Java
- Master's degree
Quick apply
9d
Senior Software Engineer
Semperis —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Product Solutions Engineer, Authentication and Security
Google —Dublin, County Dublin
- €90,000–€92,500 a year
- Full-time
- Computer Science
- Engineering
- Data analysis skills
6d
SailPoint Engineer
AIG Employee Services, Inc. —DUBLIN 1, County Dublin
- €99,000–€143,000 a year
- Full-time
- Azure
- Customer service
- Java
Quick apply
SailPoint Engineer
AIG —DUBLIN 1, County Dublin
- Full-time
- Azure
- Customer service
- Java
Quick apply
Senior Microsoft Security Engineer
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Windows
Quick apply
Cloud Security Analyst
LTM —Dublin, County Dublin
- Azure
- AWS
- Scripting
Quick apply
Okta on Okta Identity Architect
Okta —Dublin, County Dublin
- €128,000–€176,000 a year
- Annual leave
2d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Data Platform Engineer
Verifone —Dublin, County Dublin
- On call
- Hybrid work
- DevOps
- AWS
- Scripting
Quick apply
14d
Senior Manager Data Architecture and AI
Aptiv plc —Dublin, County Dublin
- Azure
- Computer Science
- Java
- Gym membership
Senior Software Engineer
Vectra —Dublin, County Dublin
- Azure
- Engineering
- AWS
- Life insurance
Quick apply

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

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Refine Your Search

identity & access management (iam) engineer jobs in dublin 1, d

IT Support Engineer - Level 2

Cloud Engineer

CS Tools Access Analyst

Identity Security Engineer

AI & Data Security Engineer

Senior Software Engineer - SAP Commerce Cloud

Lead Software Engineer

Senior Cloud Security Engineer

Solutions Support Engineer

Senior Software Engineer

Product Solutions Engineer, Authentication and Security

SailPoint Engineer

SailPoint Engineer

Senior Microsoft Security Engineer

Cloud Security Analyst

Okta on Okta Identity Architect

Associate Systems Administrator

Data Platform Engineer

Senior Manager Data Architecture and AI

Senior Software Engineer

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