Find Technician ii Jobs in Dublin, D

Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Pharmacy Technician
Beaumont Hospital —Dublin, County Dublin
- Part-time
- No degree
23h
Mechanical Shift Technician
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- No degree
- Manufacturing
- Higher certificate
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

Pharmacy Technician
Beaumont Hospital —Dublin, County Dublin
(v) Possess a relevant qualification at least equivalent to (ii) or (iii) above. To ensure that the relevant documentation or electronic files are generated,…
23h
Pharmacy Technician
Griffeen Pharmacy Lucan —Dublin, County Dublin
Have excellent customer service skills with examples of going above and beyond in the past. Irish Community Pharmacy dispensary: 1 year (required).
€15–€20 an hour
Quick apply

I want to receive the latest job alerts for technician ii in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technician ii jobs near dublin, d

Mechanical Technician jobs in Dublin, County Dublin

Pharmacy Technician jobs in Dublin, County Dublin

Technician jobs in Athlone, County Westmeath

Mechanical Technician jobs in Swords, County Dublin

Technician, Pharmacy jobs in County Wexford

Mechanical Technician jobs in Cork, County Cork

Pharmacy Technician jobs in Wicklow, County Wicklow

Pharmacy Technician jobs in Maynooth, County Kildare

Pharmacy Technician jobs in County Cork

Nail Technician jobs in County Dublin

Technician, Pharmacy jobs in County Waterford

Pharmacy jobs in Athlone, County Westmeath

Pharmacy Technician jobs in Kilmacanoge, County Wicklow

Technician II

Digital Realty -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Telecommunication
Root cause analysis
Communication skills

Full job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will be required to work in night shifts.

What you'll do

Customer Support and Technical Interventions:

Provides technical customer service support and carries out operational technical interventions requested by clients.
Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
o Customer equipment migration through labeling, installations, documentation, and testing
o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
Monitors and documents customer services provided by external providers.

Implementation Services:

Supports migration and implementation activities under coordination of the Implementation Services team.
Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance and Administration:

Execute customer request reporting and administration in the internal system.
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management and Support:

Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What you'll need

Hard Skills:

Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
Good understanding of structured network infrastructure and Industry measurement tools
Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
Strong troubleshooting skills and RCA (Root Cause Analysis) capability
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented software, tasks handling and administration
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Apply Now

Refine Your Search

technician ii jobs in dublin, d

Technician II

Pharmacy Technician

Mechanical Shift Technician

More jobs to discover

I want to receive the latest job alerts for technician ii in dublin, d

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected