Find Support lead Jobs in Dublin, D

Support Delivery Lead, EMEA - Dublin
OpenAI —Dublin, County Dublin
- Weekend availability
- Relocation assistance
Trust and Safety Team Lead, International
Whatnot —Dublin, County Dublin
- €63,000–€70,000 a year
- Full-time
- Microsoft Excel
- English
- SQL
- Work from home
Head of Support Delivery, gUP Operations
Google —Dublin, County Dublin
- €178,000–€183,000 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Customer Support Specialist - EMEA
Mercury.com —Dublin, County Dublin
- €40,300–€48,900 a year
- Weekend availability
11d
Corporate Center Excellence and Enablement Lead
Novartis —Dublin, County Dublin
- €85,820–€159,380 a year
- Full-time
- Hybrid work
- English
- Finance
- In-person
Player and Game Lead - Performance Support
Football Association of Ireland —DUBLIN 15, County Dublin
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Employee assistance program
Quick apply
9d
Player And Game Lead - Performance Support
Football Association of Ireland (FAI) —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Mentoring
- Communication skills
- Free parking
- Employee assistance program
7d
Regional Sales Director | UK & Ireland
Stateside Brands LLC —Dublin, County Dublin
- €130,000–€150,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
TEAM LEAD – HUMANITARIAN PORTFOLIO
Plan International Ireland —Dublin, County Dublin
- €49,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
Senior Technical Support Engineer (L3)
FOODHUB —Dublin, County Dublin
- €50,000–€65,000 a year
- Full-time
- Hybrid work
- Hospitality
- Azure
- Windows
- Annual leave
Quick apply
Learning Delivery Manager
Novartis —Dublin, County Dublin
- €57,120–€106,080 a year
- Full-time
- Master's degree
- Bachelor's degree
- Business
Application Support
Fiserv —Dublin, County Dublin
- Full-time
- Java
- SQL
- No degree
Service Desk Manager
Viatel —Dublin, County Dublin
- €60,000–€70,000 a year
- Azure
- Customer service
- Analysis skills
11d
Customer Success Manager
EnergyCAP —DUBLIN 8, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
- Wellness program
- Annual leave
Quick apply
Local Experience Guide (H/F) –
Guydeez —Dublin, County Dublin
- €160 a day
- Part-time
- Spanish
- English
Quick apply
Impact Assessment Ireland Lead
Ramboll —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Business development
- Project management
- Annual leave
Quick apply
Early Careers Lead
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Employee discount
Quick apply
Lead Planner - ETCS Onboard Programme
ALSTOM —Dublin, County Dublin
- €70,000 a year
- Weekend availability
- Microsoft Excel
- Analysis skills
- In-person
- Annual leave
Tenant Relations Officer - Cost Rental
Respond Housing Association —Dublin, County Dublin
- €45,995–€59,471 a year
- Full-time
- No degree
- In-person
- Communication skills
Quick apply
Onboarding Specialist
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
8d

I want to receive the latest job alerts for support lead in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support lead jobs near dublin, d

Trustee jobs in Dublin, County Dublin

Onboarding Manager jobs in Dublin, County Dublin

Service Desk Manager jobs in Dublin, County Dublin

Regional Sales Director jobs in Dublin, County Dublin

Delivery Manager jobs in Dublin, County Dublin

Customer Specialist jobs in Dublin, County Dublin

Delivery Director jobs in Dublin, County Dublin

Shift Leader jobs in Dublin, County Dublin

Planner jobs in Dublin, County Dublin

Data Center Lead jobs in Dublin, County Dublin

Performer jobs in Dublin, County Dublin

Senior Technical Support Engineer jobs in Dublin, County Dublin

Onboarding Manager jobs in Cork, County Cork

Onboarding Manager jobs in Galway, County Galway

Project Manager Hse jobs in Dublin, County Dublin

Onboarding Manager jobs in County Dublin

Customer Service, Tesco jobs in Castlebar, County Mayo

Service Desk Manager jobs in Cork, County Cork

Solar Sales jobs in County Dublin

B2b Sales jobs in Dublin, County Dublin

Support Delivery Lead, EMEA - Dublin

OpenAI -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Relocation assistance

Qualifications

Technical support
Computer hardware

Full job description

About the Team

OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

About the Role:
We are looking for a leader to build and scale our Support Engineering team, which will collaborate directly with our strategic enterprise accounts, our product and engineering teams, as well as our field teams to solve some of the most difficult technical problems faced by our customers. You will lead one of the best technical troubleshooting teams at OpenAI, and our customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. Working directly with our most strategic customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI platform.

This team will handle high difficulty situations and issues. The team will be global, providing 24x7 technical coverage for our customers. This will be an opportunity to build this new team from first principles - your leadership will determine the future of this organization.

The ideal candidate will have a combination of technical capabilities mixed with strong leadership and systems building strength.

This role is based in Dublin. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

Key Responsibilities:
Build and lead a team of the foremost technical and troubleshooting experts at OpenAI. You are the last line of defense before the core Engineering team.

Partner with engineering and customer teams to build out our systems to ensure that we resolve escalated issues. You will engage with senior leaders internally or with customers and coordinate resources across multiple teams as needed.

Take learnings from resolving customer issues and operationalize those solutions at scale, iterating on internal processes with Engineering/Go-To-Market/vendor partners, influencing product roadmaps, and improving overall customer experience with support.

Manage scaling and operations of the team in order to deliver 24x7 coverage globally, including holidays and weekends based on business needs.

Build strong relationships with our customers to ensure their application’s success.

Ensure the team is assisting broadly where needed beyond the ‘core remit’ of the team

Be a part of the broader leadership team in Support. You will have the opportunity to build not just within this team, but across the organization.

Qualifications:
Have 7+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments.

Have 12+ years of experience in technical support engineering or software engineering

Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction.

Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability.

Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights.

Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking.

Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed.

Are energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation.

Are mission-driven, collaborative, and operate with high integrity and humility.

#LI-NM2

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see

OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement

.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through

this form

. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Apply Now

Refine Your Search

support lead jobs in dublin, d

Support Delivery Lead, EMEA - Dublin

Trust and Safety Team Lead, International

Head of Support Delivery, gUP Operations

Customer Support Specialist - EMEA

Corporate Center Excellence and Enablement Lead

Player and Game Lead - Performance Support

Player And Game Lead - Performance Support

Regional Sales Director | UK & Ireland

TEAM LEAD – HUMANITARIAN PORTFOLIO

Senior Technical Support Engineer (L3)

Learning Delivery Manager

Application Support

Service Desk Manager

Customer Success Manager

Local Experience Guide (H/F) –

Impact Assessment Ireland Lead

Early Careers Lead

Lead Planner - ETCS Onboard Programme

Tenant Relations Officer - Cost Rental

Onboarding Specialist

I want to receive the latest job alerts for support lead in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected