Find Principal customer success manager, enterprise Jobs in Dublin, D

Principal Customer Success Manager, Enterprise
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Work from home
Principal Commercial Sales Enablement Partner, EMEA
Klaviyo —Dublin, County Dublin
- €88,000–€132,000 a year
- Sales
- Leadership
- Communication skills
Quick apply
Principal Product Manager, Amplify Fusion
Axway Software SA —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
- Annual leave
4d
Supervisor, Investor Services
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
Assistant Manager, Investor Services
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
Principal Software Engineering Manager - W+D
Microsoft —Dublin, County Dublin
- €99,800–€172,400 a year
- Full-time
- Computer Science
- Windows
- Java
3d
Supervisor, Investor Services AML
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Annual leave
Technical Account Manager, ES - SI - HCLS
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Presentation skills
1d
Data Team Lead
IQVIA —Dublin, County Dublin
- Full-time
- Remote
- Oracle
- Bachelor's degree
- Leadership
- Work from home
Principal Engineer - Product Group Engineering Modernisation & AI Adoption
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Azure
- Computer Science
- Engineering
12d
Supervisor, Centralised Operations
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Finance
- Annual leave
Principal Software Engineer, AWS Lambda
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- C++
Senior Environmental Consultant
DNV —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance program
9d
Principal Information Security Engineer - Blockchain Technology
Mastercard —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Principal Software Engineer
Global-e —Dublin, County Dublin
- Full-time
- AWS
- No degree
- Agile
Quick apply
Senior Fund Accountant
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Annual leave
Supervisor, Fund Accounting 12 Months FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
Principal Cybersecurity Architect
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- AWS
- Software development
- AI
Retail Store Manager
Vision Ireland —Greystones, County Wicklow
- Full-time
- Sales
- English
- Supervising experience
- Annual leave
Quick apply
12d

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Principal Customer Success Manager, Enterprise

Intercom -
Dublin, County Dublin

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Job details

Benefits

Work from home

Qualifications

SaaS
AI

Full job description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

As an Enterprise CSM, you’ll partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service. You’ll work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin — as both a Customer Agent and a Service Agent — from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.

This role is an opportunity to shape how the world’s leading companies deploy AI to transform their customer and support operations — and to achieve strategic outcomes aligned to their business goals.

What will I be doing?

Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors across a focused portfolio of high-value enterprise accounts.
Facilitate requirements gathering and process mapping for the customer’s standard operating procedures; document in clear, precise, and actionable terms.
Act as a transformation architect influencing customer strategy at the highest levels and defining automation and AI maturity roadmaps that drive structural cost reduction, CX innovation, or both.
Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy.
Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities.
Maintain deep product knowledge of Fin’s fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry.
Lead Success Plans, QBRs/EBRs, and strategic planning sessions with executive stakeholders hold yourself and your customers accountable to clearly defined milestones and measurable outcomes.
Quantify and communicate customer value through ROI metrics, outcome narratives, and executive briefings — building compelling business cases for continued and expanded investment.
Partner with Sales and Renewals to protect GRR, drive growth and progress further exposure of Fin to our customers' challenges.
Prioritize competing demands to drive the highest-value outcomes across your customer portfolio.
Be the Voice of the Customer internally, advocating for customers’ needs and shaping our solutions strategy.

What skills do I need?

8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
Strong technical acumen and genuine passion for AI — comfortable engaging with technical concepts and holding meaningful conversations with engineering and product teams (coding not required).
Ability to evaluate AI performance data — automation rate, resolution rate, CSAT deflection — and translate metrics into compelling business outcomes.
Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO and CX executive audiences.
Ability to simplify and communicate complex problems clearly across audiences — from technical teams to boards.
Experience leading large-scale enterprise transformation programmes involving AI, automation, or modern customer service platforms.
Ability to apply a deep understanding of product roadmap to enhance customers’ automation strategies and deliver measurable outcomes.
Proven ability to manage multi-threaded Success Plans across complex enterprise accounts, aligning multiple stakeholders and workstreams to drive coordinated outcomes.
Self-motivated, adaptable, and intellectually curious — a leader among peers with a high level of self-efficacy.

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

principal customer success manager, enterprise jobs in dublin, d

Principal Customer Success Manager, Enterprise

Principal Commercial Sales Enablement Partner, EMEA

Principal Product Manager, Amplify Fusion

Supervisor, Investor Services

Specialist I, Investor Services AML FTC

Assistant Manager, Investor Services

Principal Software Engineering Manager - W+D

Supervisor, Investor Services AML

Technical Account Manager, ES - SI - HCLS

Data Team Lead

Principal Engineer - Product Group Engineering Modernisation & AI Adoption

Supervisor, Centralised Operations

Principal Software Engineer, AWS Lambda

Senior Environmental Consultant

Principal Information Security Engineer - Blockchain Technology

Principal Software Engineer

Senior Fund Accountant

Supervisor, Fund Accounting 12 Months FTC

Principal Cybersecurity Architect

Retail Store Manager

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