Find Head of Jobs in Damastown County Dublin

Customer Experience Manager
Butlers Chocolates —DUBLIN 17, County Dublin
- Full-time
- Management
- Customer service
- English
- Store discount
- Wellness program
Quick apply
12d
Head of Custody
Ouxin Advisory Limited —Dublin, County Dublin
- €150,000–€170,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Work from home
Quick apply
11d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
Head of Professional Services
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
Quick apply
Regional Head of Services
ALONE —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
- Sick pay
Quick apply
Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
- Annual leave
Quick apply
Global Head of People Experience
Citco —Dublin, County Dublin
- Full-time
- Oracle
- Contracts
- IT
Head of Procurement
Version 1 —Dublin, County Dublin
- €90,000–€110,000 a year
- Full-time
- Hybrid work
- Oracle
- AWS
- Employee assistance program
- Employee discount
Quick apply
Area Manager - Ireland
Mountain Warehouse —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
8d
Head of People
Equal1 —Dublin, County Dublin
- Full-time
- Human resources
- Recruiting
- Contracts
Quick apply
Vice President, Head of Commercial Operations
Azurity Pharmaceuticals - Ireland —Dublin, County Dublin
- Full-time
- Sales
- Marketing
- Master's degree
9d
Head of Procurement
Sisk —Dublin, County Dublin
- Full-time
- No degree
- Construction experience
- Business
- Annual leave
Head of Responsible AI- Vice President
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Computer Science
LOI Academy Development & Support Manager
Football Association of Ireland —DUBLIN 15, County Dublin
- Weekend availability
- Hybrid work
- Project management
- Continuous improvement
- Leadership
- Free parking
- Employee assistance program
Quick apply
Head of Deal Desk - International
Anthropic —Dublin, County Dublin
- €295,000 a year
- Bachelor's degree
- AI
- Communication skills
Head of Global Onboarding Operations
Phorest —DUBLIN 1, County Dublin
- Remote
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Compliance
beqom —Dublin, County Dublin
- Full-time
- Remote
- Banking
Quick apply
Head of Product (Fraud)
Revolut —Dublin, County Dublin
- €9,600–€10,600 a month
- Full-time
- Remote
- No degree
- Product management
- AI
Senior IT Lead and Delivery Manager
Teleperformance —Dublin 07, County Dublin
- €60,000–€70,000 a year
- Full-time
- Azure
- AWS
- IT
Senior Employee Relations Advisor
OCS Group —DUBLIN 9, County Dublin
- Remote
- Microsoft Office
- No degree
- Human resources
Quick apply

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Customer Experience Manager

Butlers Chocolates
DUBLIN 17, County Dublin

Quick apply

Job details

Full-time
12 days ago

Benefits

Store discount
Wellness program
Bike to work scheme
On-site gym
Employee assistance program
Employee discount
Gym membership
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Project management
Bachelor's degree
Communication skills

Full job description

Job Spec

Own and champion the end-to-end customer experience strategy across all cafe locations.
Design, deliver and evaluate customer experience training programmes for cafe teams.
Lead sales training and education around the chocolate category of Ireland’s leading premium chocolate brand.
Coach and mentor team members and store leaders to raise service standards, without formal line management responsibility.
Gather, analyse and interpret customer experience data (e.g. mystery shopper results, customer feedback, sales data) to identify trends and opportunities.
Produce clear, actionable reports for the senior leadership team, translating data into recommendations.
Develop and continuously improve customer experience standards, tools and resources (e.g. training materials, service guides, onboarding content).
Work autonomously to plan, prioritise and deliver projects that enhance the customer journey.
Play an active role in the chocolate side of the business, supporting product knowledge, training and customer experience initiatives relating to chocolate as well as coffee.
Partner with the Head of Coffee and Training and other stakeholders to align customer experience initiatives with wider brand and business goals.
Keep up to date with industry trends and best practice in customer experience, coffee and chocolate, bringing fresh ideas into the business.
Support the roll-out of new products, promotions and initiatives from a customer experience and training perspective.
3–5 years' experience in a similar customer experience, training or coaching role, ideally within hospitality, cafe, food & beverage or retail.
A degree would be beneficial, though not essential — relevant experience will be considered equally.
A genuine passion for Industry, and an interest in developing knowledge across both.
Strong training and coaching skills, with the ability to inspire and influence teams without direct authority.
Confident working with data — comfortable gathering, analysing and reporting on customer experience metrics.
Excellent written and verbal communication skills, with the ability to produce clear reports for senior stakeholders.
Highly self-motivated and comfortable working autonomously, managing own workload and priorities.
Strong organisational and project management skills, with a hands-on, can-do approach and a professional approach to the role.
Willingness to travel between Multiple locations as required.

What we offer

Competitive salary
Employee discount
EAP Programme
Training and development opportunities
The opportunity to help lead one of Ireland's most established premium chocolate and coffee brands.
The chance to make a meaningful impact by developing people, driving business success and creating exceptional customer experiences every day.

Benefits:

Bike to work scheme
Employee discount
On-site gym
On-site parking
Store discount
Wellness program

Education:

Bachelor's (preferred)

Experience:

customer : 3 years (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

head of jobs in damastown county dublin

Customer Experience Manager

Head of Custody

Head of International Order-to-Cash

Head of Professional Services

Regional Head of Services

Head of Sales & Managing Director, France

Global Head of People Experience

Head of Procurement

Area Manager - Ireland

Head of People

Vice President, Head of Commercial Operations

Head of Procurement

Head of Responsible AI- Vice President

LOI Academy Development & Support Manager

Head of Deal Desk - International

Head of Global Onboarding Operations

Head of Compliance

Head of Product (Fraud)

Senior IT Lead and Delivery Manager

Senior Employee Relations Advisor

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