Find Customer service senior analyst Jobs in Damastown, D

Customer Service Senior Analyst
Citi —Dublin, County Dublin
- €65,600 a year
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Bachelor's degree
12d
Sr. BI Analyst
Glanbia Foods —Dublin, County Dublin
- €401,000 a year
- On call
- Hybrid work
- Engineering
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- IT
Senior Associate, Customer Supply Chain
West Pharmaceutical Services —Dublin, County Dublin
- €63,300–€80,600 a year
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Lean Six Sigma Digital Transformation Leader
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior D365 Business Systems Analyst
Kepak Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Agile
- Manufacturing
- Referral programme
Quick apply
14d
Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Computer Science
- SQL
- Analysis skills
- Annual leave
Senior Business Analyst - Payments
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- No degree
Senior IT Business Analyst - Lead to Cash
Aptiv plc —Dublin, County Dublin
- Computer Science
- Master's degree
- Analysis skills
Senior Business Analyst
Version 1 —Dublin, County Dublin
- €58,000–€72,000 a year
- Full-time
- Hybrid work
- Oracle
- AWS
- Project management
- Employee assistance program
- Employee discount
Quick apply
Senior Business Data Analyst - Transact system
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Research
- Agile
Senior Business Analyst
TestReach —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
Senior Immigration Analyst
Fragomen —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance program
Sr. Privacy & AI Governance Analyst
iCIMS Talent Acquisition —DUBLIN 2, County Dublin
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
- Annual leave
- Life insurance
Senior IT Business Analyst – Record to Report
Aptiv plc —Dublin, County Dublin
- Oracle
- Computer Science
- Master's degree
- Gym membership
Head of Aviation KYC Onboarding Premium Services
BNP Paribas —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Data Analyst
DocuSign —Dublin, County Dublin
- Sales
- Salesforce
- Data analysis skills
5d
Senior Financial Analyst, EMEA Data Center Finance team, AWS
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Access
- Oracle
- Finance
5d
Global SAP Sales Ops Functional Analyst
Sony Interactive Entertainment —Dublin, County Dublin
- €73,600–€110,400 a year
- Hybrid work
- Analysis skills
- No degree
- Wellness program
- Annual leave
Treasury Analyst — Reporting and AI Automation
Salesforce —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Business
Senior Business Analyst
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Bachelor's degree
Quick apply

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Customer Service Senior Analyst

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€65,600 a year
12 days ago

Qualifications

Data modelling
Data analysis skills
Project management
Bachelor's degree
Accounting
AI
Accounting
Communication skills

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Team & Role Overview:

Join the CitiService team as a Senior Specialist, an integral part of our Custody and Third-Party Lending operations. This critical client-facing role, based in Dublin and part of our strategic global hubs (Kuala Lumpur, Dublin, Tampa), is dedicated to providing proactive and exceptional service to one of Citi's Platinum international clients. You will be responsible for meticulously managing client inquiries received via various channels, ensuring strict adherence to SLA turnaround times, while also driving operational excellence across securities processing. This position offers a unique opportunity to gain profound knowledge of international financial markets, particularly within custody support offerings.

Key Responsibilities:

Client Service & Product Expertise

Possess comprehensive knowledge of Custody Business products (Settlements, Asset Servicing, Cash/FX, Third-Party Lending).
Manage a high-profile client and serve as a single point of contact for queries, engaging to understand client service needs and gaps and escalation of critical issues.
Liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations.
Proactively manage client expectations with transparent communication and realistic resolution timelines.
Act as a SME, providing authoritative guidance and innovative solutions across custody operations and securities processing procedures and industry standards.
Resolve complex process problems, leveraging deep expertise to deliver effective and timely resolutions.
Ensure transactions are executed timely and accurately.
Support timely task completion and prevent SLA breaches.
Accountable for remediating aged queries and enhancing client satisfaction.
Maintain client fact documents and issue logs.

Process Improvement & Strategic Focus

Identify and implement process improvements and test new features/functions.
Develop and implement advanced solutions, contributing to the continuous improvement and streamlining of processing activities.
Support implementation of new process ideas and strategic initiatives.
Provide in-depth analysis to define root causes of client queries, anticipate needs, and develop innovative solutions for recurring issues.
Contribute to short- and long-term projects and engage with global partners where necessary to meet client requirements.
Participate in and support strategic initiatives aligned with Client Custody Services (CCS).

Qualifications:

Required

Senior experience in global financial institutions, preferably in Custody Operations or securities processing.
Relevant experience in cash management and financial services preferred.
Proven senior business analytics capability with excellent end-to-end operational process understanding.
Proven ability to drive change in complex, dynamic environments.
Track record handling complex/sensitive situations, including risk identification and remediation.
Experience leading diverse global teams and fostering development.
Consistently demonstrates clear and concise written and verbal communication, with the ability to influence at senior levels.
Self-reliant, results-oriented problem solver with a demonstrated ability to drive results in a fast-paced, goal-oriented environment.
Strong organisational and project management skills; performs effectively under pressure and prioritises deadlines.
Aptitude for utilising reporting tools and applications.
Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred).

Highly Desirable

Third-Party Lending operations experience.
Proficient in data analysis/interpretation.
Familiarity with AI concepts/applications in financial services.
Experience designing, implementing, and interpreting complex data models, dashboards, and reports for actionable insights.
Proven ability to work effectively with global/international teams.

We offer:

By joining CitiDublin,you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) andenjoy a whole host of additional benefitsthat supportyou(and your family)tobe well, live well and save well.Discover morehere.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything youneed?Then apply to discover the true extent of your capabilities.

#LI-AS3

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location Full Time Salary Range:

65 600,00 € - 98 400,00 €

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

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