Find Customer success manager Jobs in County Cork

Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Customer Success Agent
Lanas Healthcare Technology Ltd —County Cork
- Patient care
- Communication skills
- Annual leave
- Work from home
Quick apply
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Customer Adoption Manager
G-P —Cork, County Cork
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
Senior Production Manager
Kerry —Carrigaline, County Cork
- Continuous improvement
- Manufacturing
- Leadership
- Annual leave
- Employee assistance program
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
People Partner
NETGEAR —Cork, County Cork
- €55,000–€64,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Human resources
Quick apply
Customer Success Manager
HubSpot —Cork, County Cork
- €56,900–€78,235 a year
- English
- Master's degree
- Marketing
Quick apply
1d
Customer Success Manager
VusionGroup —Cork, County Cork
- Full-time
8d
Customer Success Manager
Vusion —Cork, County Cork
- Full-time
- Hybrid work
Quick apply
8d
Commercial Brand Manager – Toyota Professional
Grandons Toyota Glanmire —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Business development
- Negotiation
Quick apply
Lead Contract Manager (Spanish & Italian speaker)
HubSpot —Cork, County Cork
- Remote
- Spanish
- English
- Mentoring
Quick apply
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Business Development Manager - Ireland (Cork)
OrderYOYO —Cork, County Cork
- €32,000–€35,000 a year
- Full-time
- Sales
- Fuel card
Quick apply
Manager, Sales (EMEA)
Keeper Security, Inc. —County Cork
- Sales
- Marketing
- Salesforce
- Sick pay
EMEA Sourcing Manager
Merck Group —Cork, County Cork
- Full-time
- Oracle
- ERP systems
- English
Business Development Representative
Poppulo —Cork, County Cork
- €40,000–€47,000 a year
- Research
- Business development
- Analysis skills
- Annual leave
- Bereavement leave
Quick apply
General Manager
Planet Health Club —Cork, County Cork
- Full-time
- Management
- Customer service
- Leadership
Quick apply
9d
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
Otter Relations (HR) Coordinator
Otter Products, LLC —Cork, County Cork
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Bachelor's degree
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Customer Success Manager

Trend Micro -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

English
Analysis skills
SaaS
AI
Communication skills
German
Negotiation

Full job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.

At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.

AI Fearlessly.

Location: Germany / Cork

The Customer Success Manager (CSM) is accountable for the post-sale customer journey, from onboarding through adoption, value realization, and expansion. You will orchestrate cross-functional resources to ensure customers achieve measurable outcomes, drive product consumption, and grow with our platform.

The CSM blends customer advocacy with commercial acumen, using data to prioritize actions that improve retention (GRR), expansion (NRR), and overall customer health. This role requires managing a large portfolio of customers, with a primary focus on scaling Commercial and Volume Enterprise customers through a mix of direct touch and digital engagements.

Key Responsibilities:

Onboarding & Time-to-Value: Lead internal handover, run customer kickoffs, define objectives, success criteria, risks, and roles, and accelerate first value.
Adoption & Outcome Delivery: Guide customers on technical best-practice deployments, conduct proactive health checks, remove blockers, and increase feature adoption and consumption.
Success Planning: Build and maintain customer Success Plans, ensuring progress and risks are visible in the CSM platform.
Customer Value Reviews: Conduct data-driven usage and executive value reviews, tying platform value to business outcomes and identifying expansion opportunities.
Advocacy & Escalation Management: Act as the customer’s internal advocate, coordinating Sales, Professional Services, Support, Product, and Operations to resolve issues efficiently.
Expansion: Identify growth opportunities based on proven adoption and existing platform or security gaps.
Churn Prevention: Proactively identify and manage high-risk accounts to minimize churn.
Partner Collaboration (where applicable): Align with partners on onboarding, adoption, and services delivery.
Documentation & Communication: Maintain accurate meeting notes, actions, risks, and decisions in the CSM tool and provide clear updates to account teams.

You Have – Qualifications:

Experience: 3+ years in Customer Success, Services, Systems Sales Engineering, or Support within enterprise software or cybersecurity, with a proven record of driving adoption and outcomes.
Languages: Fluent in German and English.
Technical Foundation: Strong technical background, ideally in cybersecurity; experience with SaaS and on-prem environments, networking, operating systems, security concepts (EDR/XDR), and troubleshooting; certifications are a plus.
Commercial & Analytical Skills: Comfortable working with consumption and value metrics and translating insights into expansion recommendations.
Communication: Excellent written and verbal skills; confident facilitating executive discussions and handling escalations.
Tools: Experience with customer success platforms (e.g., Gainsight, Planhat), CRM systems, and collaboration tools (e.g., Teams).
AI Fluency: Ability to leverage AI tools and insights to personalize engagement, predict churn, and recommend next-best actions at scale.

You Are – Behaviors & Competencies:

Customer-Centric & Relationship-Driven: Builds trust with key stakeholders and advocates effectively for customer success.
Ownership-Oriented: Balances customer needs with commercial objectives in a dynamic environment.
Resilient, Proactive & Adaptable: Self-motivated and able to manage priorities independently under pressure.
Independent & Organized: Highly structured, with strong documentation and tracking discipline.
Collaborative Influencer: Works cross-functionally and influences outcomes across diverse teams.
Exceptional Communicator: Skilled in negotiation, mediation, and leading discussions during critical situations.
Critical Thinker: Navigates complex customer environments, anticipates challenges, and drives solutions.
A can-do attitude, strong work ethic, and passion for the cybersecurity industry are essential for success in this role.

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.

Apply Now

Refine Your Search

customer success manager jobs in county cork

Customer Success Manager

Customer Success Agent

Business Development Manager

Customer Adoption Manager

Senior Production Manager

Business Division Manager

People Partner

Customer Success Manager

Customer Success Manager

Customer Success Manager

Commercial Brand Manager – Toyota Professional

Lead Contract Manager (Spanish & Italian speaker)

Manager, Credit & Collections

Business Development Manager - Ireland (Cork)

Manager, Sales (EMEA)

EMEA Sourcing Manager

Business Development Representative

General Manager

Senior Program Manager

Otter Relations (HR) Coordinator

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