Lead a high-performing sales team and help customers travel with confidence.
We’re looking for an experienced Sales Team Manager to lead and inspire a team of Sales Agents in a fast-paced inbound contact centre environment. Our team helps customers find the right medical travel insurance, including cover for those with pre-existing or complex medical conditions.
This role is about more than just hitting targets. You’ll play a key role in coaching your team, improving performance, delivering great customer outcomes and ensuring we meet the highest regulatory standards.
If you’re passionate about developing people, driving sales performance and creating a positive team culture, we’d love to hear from you.
- Basic Salary: €45,000 - €50,000
- Quarterly Manager Bonus: Uncapped, with a realistic OTE of €600+ per month / €8,000 per annum
- 32 days’ annual leave (including 10 bank holidays).
- Ongoing training on our products and sales techniques.
- Real career progression opportunities — we love to promote from within.
- A supportive, friendly team where your ideas and input are valued.
- Based in Carlow, with easy transport links and plenty of nearby amenities.
As a Sales Team Manager, you’ll be responsible for leading and developing a team of inbound Sales Agents while ensuring customers receive outstanding service.
Your day-to-day responsibilities will include:
- Leading and inspiring your team to achieve and exceed sales targets while creating a supportive, high-performance culture.
- Coaching and developing team members through regular 1-to-1s, call listening and performance feedback.
- Monitoring contact centre metrics such as conversion rates, call quality, adherence, average handling time and revenue performance.
- Driving continuous improvement by using data, customer insights and product knowledge to improve sales performance and customer outcomes.
- Supporting recruitment and onboarding to ensure new team members are set up for success.
Working collaboratively with teams across Marketing, Compliance, Customer Service and Operations.
- Ensuring the team operates in line with regulatory standards, including Consumer Duty, CBI requirements and data protection policies.
Embedding quality assurance standards through regular call reviews and coaching.
We’re looking for a confident leader who can motivate a team and deliver results in a target-driven environment.
You’ll likely have:
- Experience managing a sales team in a contact centre environment
- A strong track record of driving sales performance and hitting KPIs
- The ability to coach and develop people to reach their potential
- Confidence using performance data and reporting to improve results
- Excellent communication and influencing skills
- A passion for delivering great customer outcomes
- Understanding of financial services regulation (Consumer Duty, data protection)
- A collaborative mindset and ability to work across multiple teams
At JustCover, we believe travel should be accessible to everyone.
Since 2003, we’ve been helping people travel with confidence by providing specialist travel insurance for customers who are often overlooked by traditional providers. Many of the customers we support have pre-existing medical conditions or complex needs, and we’re proud to make travel possible for people who might otherwise struggle to find cover.
Our policies are designed to be clear, fair and centred around real customer needs. We provide cover for travellers of all ages, with no upper age limits, and our knowledgeable teams work hard to ensure every customer feels supported and confident in their cover before they travel.
Customer care is at the heart of everything we do. That commitment is reflected in our “Excellent” 4.8-star Trustpilot rating, earned through consistently delivering high-quality service and support when it matters most.
In November 2024, we reached an exciting milestone with the launch of our latest travel insurance product, underwritten by Zurich Insurance Europe AG. This partnership has strengthened our offering and is helping to support our continued growth.
Our dedication to quality and customer care has also been recognised across the industry. In 2025, JustCover was awarded Personal Lines Broker of the Year at the Brokers Ireland Broker Experts Awards.
JustCover is part of a wider insurance group that includes AllClear and InsureandGo. Together, we combine the expertise and stability of established travel insurance brands with the energy and ambition of a growing business.
For our people, this means the opportunity to build a rewarding career in a supportive, fast-growing organisation where your work genuinely makes a difference.
Because at JustCover, we’re not just selling insurance — we’re helping people explore the world with confidence. ✈️
