Find Customer operations/supply chain lead Jobs in Ballyconnell County Cavan

Customer Operations/Supply Chain Lead
HireWise —Killashandra, County Cavan
- Full-time
- IT
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23h
Operations Director
Alpha Tanks Ltd —Clones, County Monaghan
- €60,000–€100,000 a year
- Full-time
- Continuous improvement
- Manufacturing
- Communication skills
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1d
Senior Project Manager
Manor Farm —Cavan, County Cavan

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Customer Operations/Supply Chain Lead
HireWise —Killashandra, County Cavan
Strong understanding of the MRO market and relevant products. They are looking to attract a *Customer Operations Lead* who will be responsible for developing…
Quick apply
23h
Operations Director
Alpha Tanks Ltd —Clones, County Monaghan
The successful candidate will bring a combination of the following experience, capability, and personal attributes: Pay: €60,000.00-€100,000.00 per year.
€60,000–€100,000 a year
Quick apply
1d

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Customer Operations/Supply Chain Lead

HireWise
Killashandra, County Cavan

Quick apply

Job details

Permanent | Full-time
23 hours ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Full job description

Our Client is a leading specialist distributor of industrial maintenance, repair and overhaul (MRO) products and services, offering millions of product lines and a broad range of value-added services to improve production efficiency and reduce customer costs. They are looking to attract a Customer Operations Lead who will be responsible for developing and managing a key customer site in Cavan ensuring profitability, efficiency, and exceptional service delivery. This includes driving business growth, managing stock and purchasing, and maintaining strong customer relationships.

Key Responsibilities:

Revenue & Financial Performance:

Deliver contracted services and cost-saving initiatives.
Prepare and follow up on quotes and reports.
Manage commercial relationships, pricing, and credit control.
Customer Relationship Management:
Ensure high levels of customer service and satisfaction.
Lead regular review meetings and strategic planning with customers.
Promote technical solutions and continuous improvement programs.
Handle escalations and provide technical support when required.

Customer relationship management:

Consistent delivery of agreed levels of customer service.
Develop onsite relationships by setting and attending regular review meetings
Face to face dealings with customers and agreement of strategy with the Field Sales Executive and Key accounts.
Develop a program for regular site involvement from the Company's technical specialists & key strategic suppliers to enhance reliability performance and achieve cost saving targets set.
Implement/execute customer specific implementation plans.
Strive to deliver continuous improvement programs to improve customer service levels.
Proactive development of process improvement aimed at improving customer service.
Establish and integrate yourself into the customer's team.
Manage customer expectations and any escalations.
Develop product knowledge and ability to offer technical support across a wide range of MRO products.

Purchasing, Logistics and Housekeeping:

Planning and management of stock in line with Customer requirements and company business targets.
Adherence to company stock management policies - e.g. perpetual inventory schedules.
Maintain stock in good saleable condition, retaining traceability (where applicable) & Purchasing where ever possible including usage of company Cards.
Negotiation and management of the purchase of non-stock items to support the consolidation of available basket.
Proactive management of all customer VMI suppliers to review, monitor and assist in amending stock levels

Key Requirements:

Strong understanding of the MRO market and relevant products.

Solid technical knowledge and commercial acumen.

Excellent communication, problem-solving, and IT skills.

Flexible, proactive, and customer-focused.

Ability to work in cross-functional teams and high-pressure environments.

3+ years of relevant experience.

Full driving licence required.

Salary and benefits commensurate with experience.

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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customer operations/supply chain lead jobs in ballyconnell county cavan

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