Find Front office receptionist Jobs in Athlone County Westmeath

Front Office Receptionist
Dean Group (Ireland) —Glasson, County Westmeath
- Hospitality
- Management
- Customer service
- Annual leave
- Gym membership
Quick apply
12d
Receptionist
Creggan Court Hotel —Athlone, County Westmeath
- €14.15–€14.50 an hour
- Weekend availability
- Hotel
- No degree
- Front desk
- Wellness program
- Employee discount
Quick apply
2d
Receptionist
Hodson Bay Hotel —Athlone, County Westmeath
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply

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Front Office Receptionist
Dean Group (Ireland) —Glasson, County Westmeath
Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours. 50% off Food and 25% Beverage across the group.
Quick apply
12d

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Front Office Receptionist

Dean Group (Ireland) -
Glasson, County Westmeath

Quick apply

Job details

Permanent
12 days ago

Benefits

Bike to work scheme
Annual leave
Food allowance
Gym membership
Referral programme

Qualifications

Hospitality
Management
Customer service
English
Front desk
Communication skills
Hotel experience
Office experience

Full job description

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We are currently seeking an experienced Front Office Receptionist to join the team in Glasson Lakehouse. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

Guest Experience & Front Desk Operations
Service Standards & Cleanliness
Safety, Security & Compliance
Communication & Team Support

Job Purpose

As the first and last point of contact, this role is essential in creating a lasting impression through exceptional service, attention to detail, and in-depth local knowledge. The Receptionist manages front desk operations, provides support across hotel departments, and ensures a smooth and secure environment for all guests. With a strong focus on professionalism and guest engagement, the role is ideal for someone with front office experience, strong system knowledge (Opera), and a passion for hospitality.

Key Deliverables

Guest Experience & Front Desk Operations

Greet guests warmly and professionally upon arrival and throughout their stay
Carry out check-in and check-out procedures accurately and efficiently using Opera PMS
Anticipate guest needs and exceed expectations through personalised service
Assist with luggage, directions, restaurant bookings, and local recommendations
Respond promptly to guest enquiries via phone, email, and in person

Service Standards & Cleanliness

Maintain the reception area and public zones in a clean, welcoming, and presentable condition
Conduct light cleaning and upkeep of stairwells, corridors, and public areas during quieter hours
Ensure all guest areas and access points meet safety, cleanliness, and accessibility standards

Safety, Security & Compliance

Uphold hotel security protocols including monitoring access during night shifts
Ensure fire exits and emergency routes remain clean and unobstructed
Comply with hotel health & safety, fire regulations, and operational standards
Support emergency procedures and be alert to unusual activity or guest needs

Communication & Team Support

Liaise with housekeeping, maintenance, and F&B departments to communicate guest needs
Support the night and day reception teams as required during busy periods or shift overlaps
Report incidents, feedback, or technical issues to management in a timely manner

Preferred Experience

Previous experience as a hotel receptionist or front desk team member essential
Strong working knowledge of Opera PMS (or similar)
Fluent English with excellent written and spoken communication skills
A friendly, outgoing personality with a passion for guest service
Knowledge of local attractions preferred
Ability to remain calm, organised, and efficient during high-pressure situations

Benefits:

Global discounted staff room rates across the group
Complimentary bus service to and from the hotel
Subsidized after-hours taxi service
50% off Food and 25% Beverage across the group
Accrued Annual Leave with Service
Friends and Family discount
Gym Membership Discounts*
Continual training and development
Career progression within the Group
Gratuities *
Meals on shift
Bike to work scheme
Taxsaver for travel
Refer a friend scheme
Wellness at work events and access to wellness platform
Employment Assistance Programme
Group discounts for cinema tickets, shopping deals etc
Team appreciation days
Service recognition
Regular fun-filled activities and gatherings for all teams across the group
Applicable to certain positions

Dean Group owns and operates a number of hotel across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

#HP

Quick apply

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