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Sales Operations Specialist
Otonomee —Remote
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Quick apply
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Sales Operations Specialist

Otonomee
Remote

Quick apply

Job details

Fixed term

Benefits

Company events

Qualifications

Power BI
Microsoft Excel
Sales
Marketing
NetSuite
Tableau
Analysis skills
Bachelor's degree
Continuous improvement
Business
Analytics

Full job description

About The Role

As a Sales Operations Specialist, you will play a critical role in enabling our commercial teams by improving processes, maintaining data integrity, and supporting operational execution across the sales lifecycle.

This role is ideal for someone analytical, detail-oriented, and collaborative, who thrives in a fast-paced environment and enjoys driving efficiency and continuous improvement across systems, tools, and workflows.

This is a 6-month fixed-term contract, with the possibility of extension upon completion.

This position involves working closely with our partner, Oura Health, and requires availability during US East Coast working hours.

Why This Role

This is a high-impact role at the heart of a growing commercial organization, where you will directly shape how sales operations are built, optimized, and scaled. You will take ownership of critical processes, systems, and data that enable the sales team to operate efficiently and drive revenue growth.
Working across the full sales lifecycle, you will be hands-on in everything from contract management and order execution to reporting, tooling, and process improvement—ensuring seamless operations in a fast-paced, evolving environment.
With strong visibility across Sales, Finance, Legal, and leadership teams, you will play a key role in building the operational foundation that supports scalable growth, while driving initiatives from concept through execution in a collaborative, performance-driven setting.

What You’ll Own

Contract & Order Management

Manage end-to-end contract lifecycle, ensuring B2B and global compliance
Partner with Sales, Legal, and Finance to validate and process agreements
Oversee service order execution aligned with NetSuite and Finance standards

Operational Support

Manage and triage service tickets, resolving sales-impacting issues
Support sales initiatives, campaigns, and ongoing projects

Data & Reporting

Maintain CRM data accuracy (HubSpot, NetSuite, etc.)
Produce reports, dashboards, and actionable sales insights

Process Optimization

Identify inefficiencies and improve sales processes
Document and standardize workflows and best practices

Tools & Systems

Act as SME for CRM and sales tools
Support tool administration, optimization, and adoption

Training & Enablement

Deliver training on tools, processes, and updates
Ensure teams are equipped for efficient execution

Cross-Functional Collaboration

Align with Sales, Marketing, Finance, and other teams
Ensure compliance with financial and regulatory requirements

Your profile

Required

Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
4+ years of experience in Sales Operations, Revenue Operations, or Analytics
Hands-on experience with CRM systems(e.g., HubSpot, Salesforce)
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to manage multiple priorities independently
High attention to detail and a continuous improvement mindset

Preferred

Experience with reporting tools (e.g.,Tableau, Power BI, Excel)
Familiarity with sales methodologies and processes
Exposure tosales compensation or incentive structures

Why us?

WHAT YOU GET IN RETURN:

Fully Remote work based in Ireland
Benefits
Equipment provided
Home office allowance
Online Gym and Wellbeing Studio
The opportunity for professional growth
Fun company events and team outings
Autonomy and Responsibility

OUR RECRUITMENT PROCESS

30 min Teams interview with the Recruitment Team
Language test if applicable to the role
45 min Teams interview with the Hiring Team

OTO1

About us

Otonomee is an award-winning Customer Management Outsourcing business delivering scalable, tech-driven, and people-focused solutions. Over the past year, we were proud to win the CCMA Best Employee Engagement Award and to rank number 10 in the Deloitte Fast 50. Through our remote-first operating model, we help organisations optimise customer interactions, reduce costs, and increase efficiency, combining automation and data-driven insight with a strong human focus.

Founded in 2020 by Aidan and Hilary O’Shea, Otonomee was created to challenge the traditional “big city, big building” BPO model. Instead, we offer a nimble, bespoke service that isn’t limited by contact-centre capacity. Our flexible approach allows us to scale quickly, respond to seasonal or product-led demand, and support clients wherever their markets take them.

Otonomee is built to be better for people, partners, and the planet. We have been a certified B Corp since September 2023 and were recently recognised as an EY Entrepreneur of the Year finalist. In just five years, we have grown to more than 650 employees, representing 55 nationalities across Europe, America and Asia.

We work with leading Irish and major US technology and e-commerce brands with complex global needs, supporting them with high-quality, premium customer experiences.

At Otonomee, equality, diversity, and inclusion are central to how we operate. We foster a culture of dignity, respect, and openness, where different perspectives are valued and everyone is encouraged to be curious, bold, and heard. Together, we grow.

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sales operations jobs in at home

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