About the Role
The Intensive Case Manager Team will proactively engage all clients that are referred to Housing First. The team will use their qualifications and experience to continue to build relationships to support clients with ongoing physical and mental health needs along with addiction support needs. The team will be trained in a harm reduction approach and have a thorough knowledge of the health services available to the clients we support. This will include making referrals to the health service and safeguarding vulnerable Adults and children.
Contract Type: full-time, permanent (hiring for 8 roles)
Working Hours: 37.5 hours, 7-day liability (includes mornings, days, evenings, and weekends)
Location: Dublin City Centre
Salary: 38,000 – 43,750 DOE
Role Responsibilities
· Proactively engage and support clients referred to Housing First
· Build and maintain trusting, professional relationships with clients to promote sustained engagement
· Provide ongoing support to clients with complex physical health, mental health, and substance misuse needs
· Supports clients in sustaining tenancy and escalates issues to the team leader as needed.
· Apply a harm reduction approach when working with clients experiencing addiction or high-risk behaviours
· Use professional qualifications and experience to assess client needs and tailor appropriate support plans
· Maintain up-to-date knowledge of local health and support services available to clients
· Make timely and appropriate referrals to relevant health and support services.
· Maintain accurate and current support plan, case notes and risk assessments on PASS and organisational databases in accordance with service level agreement.
· Safeguard vulnerable adults and children in line with organisational policies and statutory requirements
· Work collaboratively with partner agencies to ensure coordinated and effective client support
· Build and maintain professional relationships with local councils and health care services
· Drive and implement care and case management processes and protocols whilst lone working in client’s home. Carry out risk assessments and follow safeguarding protocols to vulnerable clients and children.
· Attend weekly team meetings, planning days, and function planning days
· Advocate on behalf of clients
· Facilitate clients to access mediation services, dispute resolution or anger management training, social welfare payments, other relevant financial supports, training, education, and employment schemes/ programmes, Citizens Information, Free legal Aid services, health and care facilities (GP, Mental and physical health services health, Family support services, Counselling/psychology services (clinical), Childcare and community based education.
· Record client caseload data and update regularly. Compile statistics, update PASS and Internal IT Systems.
· Support Non-English speaking clients to access the Dublin Simon Translation Service, ensuring that all clients have the clear and correct information, and can be understood.
· Communicating effectively
· Relating with respect and compassion
· Promoting diversity and equality
· Providing quality person centered service
· Resilience, positive outlook openness to change
· Maintaining a safe and secure environment
· Promoting health and wellbeing
· Promoting person centered care
· Building working relationships
· Effective professional practice, planning, organising, and problem-solving.
Qualifications and Experience
Essential:
· 2 years’ experience working in a related social care setting, working with vulnerable clients OR 1 year experience as a project worker (case management, developing and implementing support/care plans)
· BA/BS degree in psychology, social care, addiction, counselling, youth work, community development, psychotherapy or similar.
· Understanding of why people become homeless and the needs they have.
· Understanding of supporting clients to settle into their new tenancies.
· Client-focused, solution focused, adaptable, accountable, resilient individual.
· Experience developing strong relationships, with clients and stakeholders.
· Ability to support clients independently, within the support of a team.
Desirable:
· Full driver’s license.
· Experience of working in the community, with child/family support, and liaising with local authorities and/or other housing providers.
· Experience of lone working
· Awareness of addiction, treatment pathways, and services
· Experience of assessing clients' needs in their homes and signposting to community supports.
· Experience of mobile working in a visiting support capacity.
Benefits with Dublin Simon Community
- 25 days annual leave
- 5% matched contribution to your pension
- Paid Sick Leave Policy
- Paid Maternity Leave Policy
- Bike to Work Scheme
- Commuter Travel Tax Savers Ticket
- 1st-week Comprehensive Training
- Progression Opportunities
Pay: From €38,000.00 per year
Experience:
- social work: 2 years (required)
Work authorisation:
Work Location: In person
