Find Reporting analyst/senior Jobs in Dublin, D

Operations Manager M/F
Crédit Agricole Assurances —Dublin, County Dublin
- Customer service
- English
- Analysis skills
18h
Senior Maximo Consultant
Nucleo Consulting Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Senior Software Engineer - Fixed Income Derivatives
Bloomberg —Dublin, County Dublin
- Microsoft Excel
- Computer Science
- System design
Manager Security Operations
Maples Group - Legal Services —DUBLIN 2, County Dublin
- On call
- Analysis skills
- Presentation skills
- No degree
- Life insurance
Product Owner - Mortgages
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Agile
- Banking
CRM & Retention Lead - 9 Month FTC
Sky —Dublin, County Dublin
- Hybrid work
- Communication skills
- Marketing
12d
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
Policy Analyst
Eirgrid —Dublin, County Dublin
- Full-time
- Master's degree
- Analysis skills
- Communication skills
Quick apply
11d
Data Engineer
Kitman Labs —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- AWS
- AI
Trading Lead
Primark —DUBLIN 1, County Dublin
- Merchandising
- Analysis skills
- Presentation skills
14d
Workplace Solutions - Marketing Data Analyst, Vice President
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Marketing
- Analytics
Senior Power Platform Developer/Solution Architect
TEKenable —Dublin, County Dublin
- Remote
- Azure
- DevOps
- Bachelor's degree
Quick apply
Principal Decision Scientist - Marketing
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Relocation assistance
- Annual leave
Quick apply
12d
Technical Specialist
InterSystems —Dublin, County Dublin
- Data analysis skills
- Master's degree
- SQL
Quick apply
Senior Specialist, Fund/Client Accounting
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Accounting
7d
PMO Analyst - EPOS - 12 Month FTC
Primark —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Innovation Manager
Arthur Cox —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Annual leave
Quick apply
5d
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
1d
Information Security Analyst – Level 2
Telefonica Tech —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Scripting
Quick apply
IT Risk Analyst
Davy —Dublin, County Dublin
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Employee assistance program
Quick apply

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Operations Manager M/F

Crédit Agricole Assurances -
Dublin, County Dublin

Apply Now

Job details

18 hours ago

Qualifications

French
Customer service
English
Analysis skills
Project management
Bachelor's degree
Organisational skills
AI
Communication skills

Full job description

Description du poste

The Operations Manager will oversee Claims, Complaints and Customer Services teams structured into dedicated operational streams, each led by a Team Lead. They will work closely with these leads to ensure consistency, quality, and performance across all areas of activity

Process Ownership – Claims, Complaints and Customer Service:

As the designated Process Owner, the Operations Manager will:

Define, document, and maintain end-to-end process standards for claims, complaint handling and customer services across all operational streams
Ensure processes are compliant with applicable regulatory and insurance frameworks, including PPI-specific requirements
Lead process governance forums and act as the single point of accountability for process-related decisions
Drive continuous improvement initiatives, identifying inefficiencies and implementing structured solutions
Collaborate with Transformation, Compliance, IT, Project, and other cross-functional stakeholders to ensure process alignment and readiness
Own the process change management cycle, from design through to implementation and post-implementation review

Claims and Complaints Management

Manage the full lifecycle of claims and complaints operations within the PPI insurance framework
Monitor and analyse operational KPIs, identify trends, and implement corrective action plans where necessary
Ensure complaint handling processes are aligned with regulatory requirements and group standards

Reporting and Analysis

Produce clear, concise, and insightful operational reports for senior management and relevant stakeholders
Develop and maintain operational dashboards to track operational activities such as claims volumes, complaint rates, resolution times, and team performance

Strategic Transformation

Drive the department's transition to a process-led operating model
Challenge existing ways of working and contribute to the redesign of operational structures

Operations Leadership:

Lead and manage a multi-cultural operations team structured around functional streams
Provide clear direction, coaching, and development to Claims, Complaints and Customer Services Team Leads
Foster a high-performance culture rooted in accountability, continuous improvement, and collaboration

Télétravail : hybride

Critères de candidature
Poste avec management
Oui
Niveau d'étude minimum
Bac + 3 / L3
Formation / Spécialisation
Bachelor Degree related to Banking/Insurance is an asset.

Significant and demonstrable experience in an Operations Manager role (10+ years), ideally within the insurance or financial services sector
Strong and proven experience managing an operation service (Claims, Complaints, customer service and/or business analyst teams in a multi-site or international environment, or in a project management capacity
Experience operating within or transitioning to a process-led or process-driven organisational model is highly desirable
Background in PPI or consumer credit insurance is a strong advantage
Highly mature leadership profile, capable of managing through influence as well as authority
Proven ability to lead and develop multicultural, geographically distributed teams
Experience managing Team Leads and operating through a management layer
Niveau d'expérience minimum
11 ans et plus
Compétences recherchées
Excellent analytical skills with the ability to interpret complex data and translate it into clear operational insights
Strong organisational skills with the ability to manage multiple priorities across several operational streams simultaneously
Concise and effective communicator, both written and verbal, capable of adapting to different cultural and hierarchical contexts
Rigorous, structured, and detail-oriented approach to operational management
Comfortable with ambiguity and able to navigate a changing organisational environment
A familiarity with AI tools, automation concepts, or data-driven approaches is considered a plus — as the department moves towards an AI-enabled operating model, candidates who show curiosity and openness towards these technologies will stand out
Some travel may be required
Langues
Fluency in French and English

Entreprise Crédit Agricole Assurances
Crédit Agricole Creditor Insurance (CACI) est une filiale de Crédit Agricole Assurances spécialisée dans l'assurance emprunteur et la protection de la vie. Leader du marché en France et 3e acteur en Europe, CACI sert plus de 5,6 millions de clients dans 6 pays. Elle propose une gamme complète de produits de Protection financière, incluant l'assurance emprunteur, la prévoyance, la protection de budget, des cartes et des biens, ainsi que la perte financière automobile.
CACI compte 200 collaborateurs et est implantée à Dublin (siège social), Milan (Italie) et Stuttgart (Allemagne).

En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au cœur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

Apply Now

Refine Your Search

reporting analyst/senior jobs in dublin, d

Operations Manager M/F

Senior Maximo Consultant

Senior Software Engineer - Fixed Income Derivatives

Manager Security Operations

Product Owner - Mortgages

CRM & Retention Lead - 9 Month FTC

Senior Manager - Credit Portfolio Risk

Policy Analyst

Data Engineer

Trading Lead

Workplace Solutions - Marketing Data Analyst, Vice President

Senior Power Platform Developer/Solution Architect

Principal Decision Scientist - Marketing

Technical Specialist

Senior Specialist, Fund/Client Accounting

PMO Analyst - EPOS - 12 Month FTC

Innovation Manager

IT Systems Engineer

Information Security Analyst – Level 2

IT Risk Analyst

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