Find Quality/failure analysis Jobs in Dublin, D

AV/VC Maintenance Technician Tier 2
EOS —Dublin, County Dublin
- Customer service
- Conflict management
- In-person
Quick apply
3h
Mechanical Day Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- No degree
- In-person
- Mechanical knowledge
Quick apply
Commissioning Lead (Mechanical)
Johnson Controls —Dublin, County Dublin
- Full-time
- Engineering
- System design
- Analysis skills
Property Surveyor (Leinster)
Tuath Housing Association —Dublin, County Dublin
- Full-time
- Hybrid work
Quick apply
Senior Azure Integration Engineer
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- DevOps
Quick apply
5d
Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- AWS
Electrical Day Technician
Veolia Energy Services Ireland Limited. —Clondalkin, County Dublin
- Full-time
- No degree
- In-person
- Mechanical knowledge
Quick apply
13d
Mechanical Shift Technician
Veolia Energy Services Ireland Limited. —Dublin, County Dublin
- Full-time
- No degree
- Manufacturing
- Higher certificate
Quick apply

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AV/VC Maintenance Technician Tier 2

EOS -
Dublin, County Dublin

Quick apply

Job details

3 hours ago

Qualifications

Customer service
Conflict management

Full job description

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction

and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global

simplicity with trusted transparency.

POSITION OVERVIEW:

The CST-VC Technician (Collaboration Solutions Team - Video Conferencing) - plays a critical role in supporting and maintaining video conferencing systems for our clients. The CST-VC Technician is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AVNC (Audio VisualNideo Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems.

Key Responsibilities:

Provide ongoing technical support for video conferencing equipment and in-room AV technology.
Diagnose and resolve hardware and software issues, ensuring minimal downtime for end users.
Perform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.
Analyze trends in AVNC issues to proactively improve service quality and operational processes.
Document solutions and best practices to enhance team knowledge and efficiency.
Participate in the commissioning of AV systems for both retrofits and new
Ensure all installations meet company standards and client Additional Duties:
Collaborate with cross-functional teams to deliver seamless AV
Maintain accurate records of maintenance activities and service requests. Ideal Candidate:
Strong technical background in AVNC
Excellent problem-solving and communication
Highly proficient with a wide range of AV technologies.

What you'll do:

Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
Primary user-facing POC for all VC related issues
Provide strong client level support to users, with a predisposition to de-escalate technical fails
Perform break fix (user reported incident) tasks within target SLA response window
Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues
Maintain accurate tagging and data entry of all tasks, projects, and requests performed
Form strong XFN partnerships with local Helpdesk, Facilities, and Events
Provide VC focused support for users of all levels
RCA reported network related call escalation issues
Active monitoring of local and global VC Endpoints and related hardware
Initiate Cisco TAC cases and vendor RMA's for equipment
Advise and QC integrators of client installation standards
Partner with OTO New Builds DPM's to provision and deploy all VC and VIO related equipment in new office locations
Track inventory of on-site supplies, consumables, and assets
Maintain up to date knowledge of relevant industry standard hardware as well as client proprietary tools

What you need to succeed:

Ability to be self-motivated and accountable in a fast-pace, independent environment
Ability to think creatively as well as methodically regarding technical issues
Knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AVNC related hardware and signal flow
Strong interpersonal, customer service, and conflict resolution skills
Willingness to learn and adapt to client culture
Ability to work both independently as well as with a team
Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

#INDEMEA #LI-CT2 #LI-Onsite

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Refine Your Search

quality/failure analysis jobs in dublin, d

AV/VC Maintenance Technician Tier 2

Mechanical Day Technician

Commissioning Lead (Mechanical)

Property Surveyor (Leinster)

Senior Azure Integration Engineer

Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services

Electrical Day Technician

Mechanical Shift Technician

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