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Customer Success Manager - Quality
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Customer Success Manager - Quality

Veeva Systems -
Remote

Apply Now

Job details

Full-time
€75,000–€130,000 a year

Benefits

Annual leave
Work from home
Gym membership
Life insurance

Qualifications

Management
SaaS
Communication skills

Full job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.

We're seeking a driven Quality expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.

What You'll Do

Support 4-6 large, global customers post-implementation with Veeva Quality applications
Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges
Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional opportunities to add value
Provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning

Requirements

7+ years experience in Quality within life sciences industry
Experience working with or in large global pharmaceutical companies
Customer-facing consulting experience
Experience managing relationships with key decision makers and application owners
Ability to travel up to 25%

Nice to Have

Must be based in the EU
7+ years of working in software, or consulting
SaaS/cloud experience in the management of Quality applications
Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

Follow the application process and submit your resume.
Within 3 days, you will receive a link to a personality assessment administered by a third party.
Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
If moving to the interview stage, the process is as follows:
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

Medical, dental, vision, and basic life insurance
Flexible PTO and company paid holidays
Retirement programs
Maternity & Paternal Leave
Fitness Reimbursement
1% charitable giving program

Compensation

Total compensation: 75,000 - 130,000 EUR
The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.

#RemoteIreland

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

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