Job Summary:
Datalec Precision Installations (DPI) is a leading provider of data centre design, supply, build, and managed services. We are committed to delivering seamless and integrated solutions for data centre operators worldwide. Our team is dedicated to maintaining high standards of service and excellence in every project we undertake.
We are seeking an Authorised Person (AP) to join the team. This role leads and manages the DPI Critical Environment team on the Data Centre contract to operate and maintain the critical facility infrastructure. The AP has full responsibility for all the operational performance, technical and contractual requirements within the Data Centre.
Core Duties & Responsibilities
· Develop, mentor and manage the Critical Environments team on the contract.
· Manage and develop a professional relationship with the client representatives at your Data Centres to create a positive customer experience.
· Assist with Post-Incident and Root Cause Analysis reviews and communicate lessons learned to the client & DPI teams.
· To deliver a performance level which achieves and exceeds the KPI’s and SLA’s set down in the SOW.
· Willingness to work outside of normal hours i.e. Extended power tests
· Development and management of all operational procedures and Drills within your Data Centres.
· Responsible for the preparation of the CE data required for all reports and meetings for the Data Centres, these include Monthly DPI Contract reviews, MBR’s, QBR’s and any other reports as required.
· Drive for consistency in how CE activities are managed by aligning to CM’s across the wider business. Promote collaboration and co-operation of efforts from DPI CE teams at all levels.
· Audit the CE team’s efficiency and performance, develop efficiencies and innovations that benefit the client and DPI.
· Talent manage all DPI employees on the contract to ensure appropriate training plans, performance reviews and career progression is identified.
· Motivate and develop a successful team by setting achievable targets, promoting accountability and sharing of information, provide constructive feedback, encourage new ideas and aligning priorities within the critical domain.
· Ensure Data Centre coverage is maintained for 24/7 operations as per SOW.
· Ensure Data Centre operations, business policies and processes are effectively communicated, implemented and adhered to at all times by all DPI staff within the contract.
· Ensure both the clients and DPI’s, Quality, Health, Safety and Environment policies and processes are effectively implemented across both DPI and subcontractors’ activities.
· Ensure appropriate control systems are in place to ensure statutory, policy and contractual commitments are met.
· Manage all annual maintenance service contracts within budgets and all contracts are accurately captured within the financial forecasting and technical planning documentation for the Data Centres.
· Manage all subcontractor’s projects and break fix repairs within the data Centre. Ensure all accounts and documentation associated with these subcontractors are current and up to date.
· Carry out quarterly subcontractor reviews via DPI scorecards providing continuous feedback to our suppliers to improve overall service delivery for the contract and that all contractual obligations are met.
· Manage other tasks as directed by your senior management team.
· Represent the business, upholding our core values and behaviours with all internal and external customers, clients and third parties
· Maintain business and client confidentiality, adhering to applicable Data Protection regulations and Information Security Standards in line with company, and group policies and procedures.
Qualifications: Skills and Experience
· Experience in critical facilities operations required.
· Strong technical knowledge and back ground of Data Centre or Critical operations
· Detailed understanding and experience of the electrical and mechanical systems used in a Data Centre environment.
· Strong understanding of CMMS Computerised Maintenance Management Systems and tools.
· Experience of managing escalation and emergency issues.
· Strong leadership skills with proven Line Management experience.
· Ability to build strong relationships internally and externally, maintaining client relations and providing excellent service.
· Ability to effectively communicate and influence at all levels.
· Ability to remain calm under pressure, solution driven with strong organisational and prioritisation skills.
· Proven analytical and problem solving skills with the ability to make sound judgements.
· Willingness to work outside of normal hours to resolve issues in a 24/7 industry.
· Proficiency in IT including Microsoft Office and other business systems e.g. Microsoft Project, SharePoint.
Values & Behaviours:
DPI Values
Dedication, Precision, Integrity
Behaviours
· Inspiration - Has a clear vision of where to go and the ability to articulate it. Empowers people to implement our vision and strategy. Great communicator who captures the imagination, generating trust and commitment.
· Team Spirit - Thinks about "we" not "me"; we do this together. Brings purpose to the team to make it a cohesive unit. Knows when to seek help and when to give it. Prepared to take action to address issues for the good of the team and celebrate others' successes.
· Self-Awareness - Emotionally intelligent; has empathy for others and gets the best out of people by meeting them on their terms. Great at building rapport with colleagues and customers; knows that their behavior impacts on the performance of others and adapts approach to achieve the best results.
· Achievement - Always striving to be the best and consistently delivers. High performer: bringing high energy, competence and making the right decisions to get things done.
· Tenacity - Relentless in the pursuit of their goals. Excellent at solving problems and overcoming obstacles; seeing the challenges before others see them and taking action, to avoid them becoming problems. Sees setbacks as opportunities and becomes stronger in adversity.
· Influence - Highly skilled at getting others committed to the goal. Confident, enthusiastic and encourages creativity. Understands the needs of stakeholders and as a result, engages them.
Our Vision
· To compete at the highest standards in data centre fit-out, MEP construction and managed services throughout Europe and beyond.
Our Mission
· Continue to develop and deliver products and services unparalleled in terms of quality.
· Retain our clients, broaden our breadth of service identifying closely with their changing requirements.
· Execute a robust H&S and Wellbeing strategy. Consider and implement wherever possible initiatives that relate to environmental improvements.
Our Strategy
· People - Build an organisation capable of managing the business we will become. Recruit and retain and develop the best industry professionals. Health, Safety and Wellbeing remain paramount, for our employees and clients.
· Products - must address an industry need. We must have differentiators such as assured quality, modularisation, and off-site construction techniques. Datalec’s commitment to quality is unsurpassed in the industry, we seek perfection. New products and services must be delivered to the same exacting standards.
· Purpose - relates both to our clients and our organisation. We need to understand both how to be able to confidently present our solutions and product strategy to the market. Separately, we create a working environment that promotes and rewards employees fairly, actively supporting a culture of transparency and mutual respect.
Pay: €75,000.00-€80,000.00 per year
Experience:
- critical facilities operations: 3 years (required)
- technical and background knowledge of Critical Operations: 3 years (required)
- CMMS and tools: 3 years (required)
Work authorisation:
Work Location: In person
