Find Programme manager Jobs in Dundrum, D

Project & Change Delivery Manager
Teleperformance —Dublin 07, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Strategic Project Manager
LearnUpon —Dublin, County Dublin
- Analysis skills
- No degree
- Organisational skills
- Annual leave
2d
Senior PMO Consultant (Portfolio & Executive Program Management)
Lifted, an Upwork Company™ —Dublin, County Dublin
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
6d
EMEA Data & Digital Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
12d
Lead Technical Program Manager, Production 2020
Google —Dublin, County Dublin
- €146,000–€150,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- No degree
2d
Tech Infrastructure Program Manager , Data Centre Delivery
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- AWS
- Bachelor's degree
3d
Manager, Program Excellence Bid Strategy
Element Fleet Management —Dublin, County Dublin
- Full-time
- Management
- Marketing
- Project management
3d
Workplace Programmes Manager 12 month FTC- Hybrid
Deloitte —Dublin, County Dublin
- €66,000 a year
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
3d
Technical Program Manager, Google Cloud Platform Reliability
Google —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- SQL
- Bachelor's degree
- No degree
3d
Grade VII, Programme Lead Domestic Sexual and Gender Based Violence (DSGBV)NRS15478
Health Service Executive —Dublin, County Dublin
- Part-time
4d
Project Manager
Hitachi Rail —Dublin, County Dublin
- Full-time
- Project management
- Bachelor's degree
- Electrical Engineering
5d
Manager, Finance Program Management
Meta —Dublin, County Dublin
- AI
- Leadership
5d
SAP Technical Lead – Operations & Critical Programs
Aptiv plc —Dublin, County Dublin
- Azure
- Management
- AWS
6d
Technical Program Management, Geo AI Security
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- Master's degree
- Bachelor's degree
- No degree
6d
Staff Technical Program Manager
PlayStation Global —Dublin, County Dublin
- Project management
- Continuous improvement
- Software development
Quick apply
9d
Program Manager at National Centre for Pharmacoeconomics
St James's Hospital —DUBLIN 8, County Dublin
- €50,485–€80,758 a year
10d
Program Manager at National Centre for Pharmacoeconomics
St. James's Hospital —DUBLIN 8, County Dublin
- €50,485–€80,758 a year
- Full-time
10d
Technical Program Manager, Cloud Networking and Telecommunications
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- Bachelor's degree
- No degree
10d
Quality Programme Lead
DSV —Dublin, County Dublin
- Full-time
- Annual leave
11d
HR Sr. Risk & Compliance Program Manager
eBay Inc. —Dublin, County Dublin
- Full-time
- Google Suite
- No degree
- Human resources
12d

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Project & Change Delivery Manager

Teleperformance -
Dublin 07, County Dublin

Apply Now

Job details

Full-time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Project management
Bachelor's degree
Project management software
Microsoft Project
Leadership
Financial acumen
Communication skills

Full job description

Overview:

Job Title: Project & Change Delivery Manager

Department: Operations

Management Responsibility for: Individual Contributor Role

Travel Required: Yes / Infrequent

Reports to: Sr Director Operations & Service Delivery

Location: TP Office in East Point Business Park - Dublin, 5 days a week Onsite role

Contract Type: Full Time - Permanent

Grade: TBC

Job Summary / Overview

Project & Change Delivery Manager plans, executes, and closes projects, ensuring they are delivered on time, within budget, and according to specifications. They define project goals, manage resources and teams, mitigate risks, and maintain clear communication with stakeholders throughout the project lifecycle. They are ultimately responsible for the successful outcome of the project and change delivery.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

Planning & Scheduling: Defining project scope, goals, milestones, and timelines.
Resource & Budget Management: Allocating resources efficiently and controlling costs to stay within budget.
Team Leadership: Assembling, directing, and motivating project teams
Risk Management: Identifying, monitoring, and mitigating potential project risks.
Communication & Reporting: Keeping stakeholders, clients, and upper management informed of progress.
Quality Assurance: Ensuring deliverables meet expected standards and project goals.
Project manage multiple small to medium scale projects from scoping through to Implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting our client community
Play an active role by contributing to improving policies, products, processes and support system solutions
SOW Compliance, Facilities Coordination, SOW Audit Compliance, Projectization, Inventory Management
Client Syncs - Upcoming Projects, Task Management, Escalation Report
Change Management – Attend CAB meeting, Drive Changes & updates process, Business Review Management, Weekly/Monthly/Quarterly Review Management
Agenda Coordination, Changes & Updates Reporting, Non-Conformance Task Management
Other duties as assigned.

Main Job Requirements

Education and Specific Training

Bachelor’s degree or equivalent experience in BPO

Work Experience

Graduated, PMP certified, Financial Acumen
Prior BPO Projects, Transitions (Lift & shift, New Program Launches) experience
5+ years Project Management, Program Management and Change delivery experience, with expertise in process management, operations-based projects and a strong track record in implementation of these projects
Proven ability to manage multiple projects concurrently through successful implementation in an operational environment
Proven ability to optimize Scope, Quality, Time & Cost aspects of Projects
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal/ external stakeholders in multiple geographic regions
ADKAR Model for Change Management: Focuses on individual transitions: Awareness, Desire, Knowledge, Ability, and Reinforcement
Experience of working with MSP and born in cloud clients preferred
Experience in BPO and Contact Centre environments
Experience of supporting large Operations (500+) with strong focus on engagement and work culture

Required Skills

Technical & Functional Skills

PMP, Prince2 certified
Technical support, Customer Service, Trust & Safety domain experience preferred
Organization & Planning: Strong project management methodologies (e.g., Agile, Waterfall).
Communication: Excellent interpersonal skills to manage diverse teams and client expectations.
Problem-Solving: Ability to handle unexpected issues and adapt to changes.
Tools: Proficiency in project management software (e.g. MS Project, Jira)
Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others
Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc, preferred

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]

Apply Now

Refine Your Search

programme manager jobs in dundrum, d

Project & Change Delivery Manager

Strategic Project Manager

Senior PMO Consultant (Portfolio & Executive Program Management)

EMEA Data & Digital Program Manager

Lead Technical Program Manager, Production 2020

Tech Infrastructure Program Manager , Data Centre Delivery

Manager, Program Excellence Bid Strategy

Workplace Programmes Manager 12 month FTC- Hybrid

Technical Program Manager, Google Cloud Platform Reliability

Grade VII, Programme Lead Domestic Sexual and Gender Based Violence (DSGBV)NRS15478

Project Manager

Manager, Finance Program Management

SAP Technical Lead – Operations & Critical Programs

Technical Program Management, Geo AI Security

Staff Technical Program Manager

Program Manager at National Centre for Pharmacoeconomics

Program Manager at National Centre for Pharmacoeconomics

Technical Program Manager, Cloud Networking and Telecommunications

Quality Programme Lead

HR Sr. Risk & Compliance Program Manager

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