Find It support Jobs in Dundalk County Louth

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
Software & Systems Engineer
Early Days Foods Ltd —Dundalk, County Louth
- €50,000–€58,000 a year
- Full-time
- Employee discount
Quick apply
Store Colleague
JDSPORTS —Dundalk, County Louth
- €14.25 an hour
- Weekend availability
- No degree
- Communication skills
- Gym membership
Quick apply
Systems Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
- Annual leave
Quick apply
Customer Service Specialist
Blackberry Hearing —Dundalk, County Louth
- Part-time
- Customer service
- Administrative experience
- Clinic
- Sick pay
Quick apply
Retail Depot Assistant Dundalk
CERTA IRELAND LIMITED —Dundalk, County Louth
- From €14.15 an hour
- Part-time
- Microsoft Excel
- No degree
- IT
- Fuel card
Quick apply
9d
IT Service Operations Lead (EMEA&APAC)
Graebel Companies Inc. —Dundalk, County Louth
- Full-time
- Management
- Windows
- In-person
Quick apply
4d
Duty Manager
Aura Holohan Group —Dundalk, County Louth
- €16.30–€19.91 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Quick apply
Full Time Administrator - Ardee, Co. Louth
My Life By Estrela Hall Limited —Ardee, County Louth
- Full-time
- No degree
- IT
- Computer skills
- Annual leave
Quick apply
Appointments Coordinator
Activ8 Energies —Carrickmacross, County Monaghan
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Gym membership
Quick apply
3d
Reception & Office Administrator
GenetiQ —Dundalk, County Louth
- Full-time
- Microsoft Excel
- No degree
- Communication skills
- Annual leave
Quick apply
3d
Accounts Payable Clerk
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply
11d
Office & Operations Manager
Creighan Contracts Ltd —Castleblayney, County Monaghan
- €55,000–€60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
11d
Project Coordinator
Glanua —Dundalk, County Louth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
Financial Accountant
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- Organisational skills
- IT
Quick apply
Cleaner
Aura Holohan Group —Dundalk, County Louth
- €14.30–€16.02 an hour
- Part-time
- English
- Cleaning
- Employee assistance program
Quick apply
Kitchen Porter - Ballymascanlon Hotel
Ballymascanlon Hotel and Golf Resort —Dundalk, County Louth
- €14.25 an hour
- Part-time
- Microsoft Excel
- Hotel
- No degree
- Employee assistance program
- Referral programme
Quick apply
Group Financial Controller
BoyleSports —Dundalk, County Louth
- Oracle
- ERP systems
- Finance
Front Office Manager Ballymascanlon Hotel & Golf Resort
Ballymascanlon Hotel and Golf Resort —Dundalk, County Louth
- €34,000–€36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Hotel
Quick apply
Healthcare Assistant
Westcare Homecare —Louth, County Louth
- Up to €21.50 an hour
- Hospitality
- No degree
- Fuel card
- Annual leave
Quick apply

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

Quick apply

Refine Your Search

it support jobs in dundalk county louth

Service Desk Analyst

Software & Systems Engineer

Store Colleague

Systems Administrator

Customer Service Specialist

Retail Depot Assistant Dundalk

IT Service Operations Lead (EMEA&APAC)

Duty Manager

Full Time Administrator - Ardee, Co. Louth

Appointments Coordinator

Reception & Office Administrator

Accounts Payable Clerk

Office & Operations Manager

Project Coordinator

Financial Accountant

Cleaner

Kitchen Porter - Ballymascanlon Hotel

Group Financial Controller

Front Office Manager Ballymascanlon Hotel & Golf Resort

Healthcare Assistant

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