Principal Accountabilities
· Work in our Network & Security Operations Centre to support customer environments
· Provide 1st/2nd line support for LAN, WAN, Wi-Fi and Security solutions
· Monitor customer network environments and troubleshoot/resolve customer issues
· Perform capacity analysis for customers and make recommendations for improvement
· Deliver outstanding customer service and build relationships with customers
· Escalate issues beyond your remit to 2nd/3rd line support, following defined escalation procedures
· Support on-site teams to deploy and configure SD-WAN, LAN and WiFi solutions
· Develop and maintain support documentation in accordance with company standards
· Identify issues and improvements to optimize customer experience, define new ways to improve how we work and what we do
Knowledge, Skills & Experience
- Knowledge of TCP/IP, DNS, DHCP, VLAN’s, ACL’s, Routing
- Knowledge of best practice security principles
- Firewall administration and support experience
- Security Logging & Monitoring
- Working knowledge of packet analyser tools for troubleshooting. E.g.: Wireshark
- Fluent in business English language - written and verbal
- Strong team work ethic
- 1-3 years networking experience in a similar role, SD-WAN & Firewall experience an advantage
- As on-site customer visits may be required, a full Irish driving licence is required
- A great attitude and willingness to learn, we will invest in and train you
Edge7 Networks
We work with amazing customers and help them do the amazing things they do to care and support people, protect people, deliver solutions and provide essential services.
Edge7 Networks have built a reputation for great service and innovative solutions. We win against global carriers and large providers because we offer greater service, value and we constantly strive to get better at what we do. We use automation to make our services better and easier for the customer. Our goal with every customer is to become a trusted part of their team.
To do that, we need great people. Skills and experience are important, but we firstly need people with a great attitude who have the same mindset to help and make the customer environment better, safer and stronger. People who want to be part of a team that is challenging to improve, do not blame, nurtures and supports, puts people first, learns and grows. You will work with us, not for us. We will work with you just as much as you work with us. We trust our people to do great things.
Pay: €35,517.31-€43,781.72 per year
Experience:
- Computer networking: 1 year (required)
Work authorisation:
Work Location: Hybrid remote in DUBLIN 10, County Dublin (D10)
