Senior Operational Analyst (18 month fixed term contract)
We are at the heart of Ireland’s energy transition - connecting, operating and transforming the electricity grid to support a low carbon, renewable future.
We are building talented teams that tackle real world challenges every day and help us to achieve our goal to prepare the grid to carry up to 80% of Ireland’s electricity from renewable sources.
We are proud to be a certified Great Place to Work, recognised for our culture built on trust, collaboration and inclusion. At EirGrid you will find supportive teams, opportunities to grow and meaningful work. We also offer secure employment with a range of flexible and family friendly working policies to support your life and wellbeing. If you want to know more about what EirGrid has to offer you, visit Life at EirGrid.
If you are ready to make an impact and grow your career in a purpose-led organisation, your journey starts here.
The Opportunity
The Operations Directorate within EirGrid comprises highly skilled professionals with backgrounds in engineering and business/commerce.
Ireland has a target to achieve 80% of our electricity to come from renewable resources by 2030 and to be net carbon neutral by 2050. The Operations Directorate is central to the delivery of our primary role – the operation, development and enhancement of the all-island power system and the wholesale electricity market. Creating a culture of continuous improvement whilst maintaining operational resilience, that drives technical and process innovation is central to delivering on this role.
System Support & Analysis is a team that manages a wide range of technical and commercial management functions. This includes the imperfections budget setting and reporting, annual tariff calculations, commissioning, testing and registration of market units, running DS3 system service auctions, technical performance management of service providers, meter/market data checking as per relevant codes and renewables reporting and analysis and settlement. The team also provides support to System Operations and Markets as required and are a source of expertise for future development work across the business, ranging from supporting new systems to major projects. The team deals with ad hoc queries that do not naturally sit in other functions but require technical/commercial analysis to effectively answer.
The Senior Operational Analyst brings to bear their strong technical and commercial understanding of how the electricity market operates to solve customer’s issues and drive the changes required to deliver the highest quality customer service. The successful candidate will provide analysis support and subject matter expertise to all operational teams in the Operations directorate. The role holder is also responsible for investigating and resolving general and formal queries from market participants in line with agreed timelines.
This is an excellent opportunity for innovative, solution-focused, resilient, and motivated individuals to join our team and play a key role in the transition to a low carbon energy future.
Key Responsibilities
- Ensures compliance standards are met across the team (Market Codes & Agreed Procedures)
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Manages quality control aspects with the day-to-day processing, including automation of checklists.
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Development of tools to assist with the day-to-day processing, cashflows or auction management
- Supports the team lead in the coordination and management of daily tasks and training of team members
- Plays a lead role in assessing the materiality of data queries, prioritising solutions and making recommendations
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Provides a point of contact for escalation of complex and/or urgent customer queries and contributes significantly to the resolution of these issues using their market subject matter expertise.
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Establishes and maintains strong relationships with customers
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Coordinates the decision making and resolution of operational incident responses ensuring a customer focused and timely resolution.
- Supports process improvement and provides quality assurance for the support services provided by internal operational teams, to ensure timely and quality resolution of queries and execution of business processes.
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Supports the Manager in the coordination and management of tasks and training of team members
- Plays a lead role in assessing the technical qualification and auction outcomes
- Owns and leads projects or parts of larger initiatives and works with others to ensure projects meet deadlines and overall objectives
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Plans and coordinates tasks and projects, leading and coordinating work with the Operational Analysts
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Analyses and presents external and internal data / analysis to identify important trends so that it can be easily understood and utilised by the organisation, stakeholders and market participants
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Reviews and revises the content/format of management reports and the maintenance and development of the teams reporting systems including KPIs
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Represents the team lead at functional system meetings
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Coordinates and manages User Acceptance Testing for new system releases
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Uses own initiative and knowledge to undertake complex analysis to troubleshoot operational issues and ensure that the right business solution is agreed and implemented
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Designs and develops tools to extract the necessary data to investigate queries
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Liaises with third party vendors and internal teams, to coordinate change requests and manage system issues
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Coordinates communications with market participants and manages queries in line with agreed timelines
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In cases where the materiality is of a significant scale makes recommendations to management, and implements agreed course of action
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Reviews the data analysis work of the Operational Analysts
About You-
Third level qualification in a relevant discipline
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At least 4 years relevant technical experience
- Excellent presentation skills
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Experience gained in acting as an area representative at a senior level, or potential to act in this capacity
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Effective communicator and excellent report writing capability
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Experience of establishing and maintaining effective relationships with internal and external stakeholders
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Ability to work effectively within a team environment with a flexible approach
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Strong working knowledge of Settlement aspects of the relevant codes/rule books, processes, procedures and systems is desirable
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Experience of SQL, VB and database structures
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Strong attention to detail and quality orientation
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Strong numerical, analytical and problem-solving capability
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Experience working within a regulated business is desirable
Closing date for applications
31/07/2026
Please note we receive a high volume of applications, and as every application is carefully reviewed our response time may vary. If you agree to be considered for other roles this may result in a delayed response as we establish the best fit for your experience. We appreciate your patience.
We value potential as much as experience
. If you believe you can succeed in this role, we encourage you to apply, even if you don’t meet every requirement.
We're dedicated to diversity and inclusion at EirGrid. We recognise the strength that comes from having a diverse workforce and the importance of a supportive culture for all our people to achieve their potential. Our diversity and inclusion networks have been designed to create an inclusive culture that enables our people to feel a sense of belonging at work.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
