Find Learning media developer, data center learning Jobs in Dublin, D

Technician II
Digital Realty —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
8d
Health & Safety Officer
Weltec —Leixlip, County Kildare
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
Quick apply
HV/MV Senior Electrical Design Engineer, AWS HVDE Design Engineering EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- Engineering
- Microsoft Office
Senior Speech and Language Therapist in Paediatric Cochlear Implant
Beaumont Hospital —Dublin, County Dublin
- Full-time
10d
IDC Facility Engineer
Next U Systems for EnerFusion Finland Oy —Dublin, County Dublin
- Full-time
- Maintenance
- English
- No degree
Quick apply
Commercial Sales Engineer (Dublin)
Datadog —Dublin, County Dublin
- DevOps
- Windows
- Linux
- Employee stock purchase plan
Quick apply
1d
Staff Nurse; Neuro Interventional Radiology
Beacon Hospital —Dublin, County Dublin
- Weekend availability
- Nursing
- Bachelor's degree
- Communication skills
Quick apply
EMEA Data & Digital Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
6h
Training & Change Enablement Manager
ResMed —Dublin, County Dublin
- Full-time
- Customer service
- Bachelor's degree
- AI
- Referral programme
5h
AWS Engineer
Mars Capital —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
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8h
Sales Development Representative
Greenhouse —Dublin, County Dublin
- Remote
- AI
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Technician II

Digital Realty -
Dublin, County Dublin

Apply Now

Job details

Full-time
8 days ago

Qualifications

Microsoft Excel
Microsoft Office
Electrical wiring
Telecommunication
Root cause analysis
Communication skills

Full job description

Your role

The Technician II is responsible for supporting Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will be required to work in night shifts.

What you'll do

Customer Support and Technical Interventions:

Provides technical customer service support and carries out operational technical interventions requested by clients.
Handles Remote Hands requests of customers according to instructions of the supervisor which includes:
o Customer equipment migration through labeling, installations, documentation, and testing
o Emergency troubleshooting and maintenance of customer infrastructure and shows leadership (reboot, reset, handle connectivity issues)
o Special maintenance requests (e.g. simple repairs, equipment exchange, technical measurements)
Ensures clients and internal teams are informed about the work progress and delivery of value-added services, including following up on customer termination requests and queries.
Monitors and documents customer services provided by external providers.

Implementation Services:

Supports migration and implementation activities under coordination of the Implementation Services team.
Responsible for setup and deinstallation of Cross Connects through cabling, installation, documentation, and testing.
Executes and drafts MOP’s, Change Requests (CR), and EOP’s when applicable.

Compliance and Administration:

Execute customer request reporting and administration in the internal system.
Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.

Team Management and Support:

Provides leadership and supervision to Level I Technicians when requested by Site Management and as appropriate.
Demonstrates the ability to make decisions in the technical field within the guidelines provided by Site Management
Adapts a mentoring leadership style, advising, training, and guiding less experienced engineers.

What you'll need

Hard Skills:

Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infrastructure environment.
Good understanding of structured network infrastructure and Industry measurement tools
Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
Strong troubleshooting skills and RCA (Root Cause Analysis) capability
Skilled in customer communication and handling customer requests / complaints
Skilled in service-oriented software, tasks handling and administration
Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Soft Skills:

Proactive and customer-focused mindset, showing dedication to customer service and exceeding business goals.
Attention to detail and a hands-on approach to tasks, coupled with a strong drive for continuous learning and development.
Enhanced team-oriented mentality, actively contributing to team effectiveness and demonstrating adaptability and flexibility in various situations.
Effective communication skills within the team and across different levels of the organization, while exhibiting resilience and problem-solving abilities in challenging scenarios.

Apply Now

Refine Your Search

learning media developer, data center learning jobs in dublin, d

Technician II

Health & Safety Officer

HV/MV Senior Electrical Design Engineer, AWS HVDE Design Engineering EMEA

Senior Speech and Language Therapist in Paediatric Cochlear Implant

IDC Facility Engineer

Commercial Sales Engineer (Dublin)

Staff Nurse; Neuro Interventional Radiology

EMEA Data & Digital Program Manager

Training & Change Enablement Manager

AWS Engineer

Sales Development Representative

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