Find It Jobs in Dublin 24, D

Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
1d
IT Service Portfolio Manager
ICON Plc —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Bachelor's degree
1d
IT and Security Audit Associate 2027
Forvis Mazars Ireland Limited —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- IT
Quick apply
2h
IT Delivery Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
4h
Head of IT
Ergo —Dublin, County Dublin
- Azure
- ERP systems
- Contracts
1d
Commercial Systems and Visualisation Administrator
Raidió Teilifís Éireann —Donnybrook, County Dublin
- €34,060–€45,917 a year
- Microsoft Excel
- Computer Science
- Business
5h
Commercial Systems and Visualisation Administrator
RTÉ —Dublin, County Dublin
- €34,060–€45,917 a year
- Microsoft Excel
- Computer Science
- Business
4h

Discover related jobs

Based on your search for it jobs.

Information Security Analyst – Level 2
Telefonica Tech —Dublin, County Dublin
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our…
Quick apply
Head of Information Security, Risk & Compliance
Glanbia Foods —DUBLIN 24, County Dublin
Accountable for monitoring the effectiveness of security controls that safeguard the security of the organisation’s information assets, systems, data, and…

I want to receive the latest job alerts for it in dublin 24, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near dublin 24, d

Head Of IT jobs in Dublin, County Dublin

IT Service Manager jobs in Dublin, County Dublin

Delivery Manager jobs in Dublin, County Dublin

It, Internship jobs in Galway, County Galway

It jobs in Shannon, County Clare

It Support jobs in Dungarvan, County Waterford

Head Of It jobs in Cork, County Cork

Hr Administrator jobs in County Cork

Systems Administrator jobs in Dublin 2, County Dublin

Systems Administrator jobs in Monaghan, County Monaghan

Systems Administrator jobs in County Dublin

Part Time Administrator jobs in Cork, County Cork

System Administrator jobs in Cork, County Cork

Task Security Systems jobs in Dublin, County Dublin

Entry Level, It jobs in Limerick, County Limerick

It Contract jobs in Dublin, County Dublin

It Auditor jobs in County Dublin

Business Systems Analyst jobs in Dublin, County Dublin

Control Systems Engineer jobs in Dublin, County Dublin

It Service Manager jobs in Capppancur, County Offaly

Service Desk Agent - Contractor

Atos -
Dublin, County Dublin

Apply Now

Job details

Fixed term
€29,000 a year
1 day ago

Qualifications

Customer service
English
Windows
IT
CompTIA A+

Full job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 52,000 employees and annual revenue of c. € 10 billion, operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The opportunity

Atos is a global leader in managed services, delivering hybrid cloud infrastructure, workplace experience, and technology solutions to clients worldwide. We are a 48,000 strong worldwide team with a clear ambition: to apply digital technology to advance what matters for our clients and society at large in 69 countries. With our passionate experts and world-class partners, we design digital solutions from every day to the mission critical.

By bringing together expertise, confidence, enthusiasm and a collaborative spirit that includes a diverse range of perspectives, we can create something far greater than the sum of its parts. At Atos, we believe that this is the right approach for the future. It is remarkably powerful. It is capable of creating real change in the world.

The role

The Service Desk Agent provides technical support and assistance to end users of IT services

provided by the company. As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for Customers in Ireland.

The role is a fixed-term one for a period of 12 months.

Key responsibilities:

Provide remote IT assistance and support to end users:

Troubleshoot and repair local hardware and software issues
Manage authorization and supply of key hardware and software requests
Administer solutions to meet customer needs
Identify and communicate major incidents to key stakeholders

Maintain standard builds for Atos systems
Create and maintain technical and problem/resolution documentation

Skills we can’t do without:

Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services. Able to quickly build rapport with customers, colleagues and management
Conceptual Thinking: Can quickly grasp the underlying issues in complex problems or situations.
Flexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.
Creativity: Takes innovative approaches to problem solving and devises inventive and creative solutions.
Follow-up and Monitoring: Checks progress against targets, reporting as necessary and taking action to resolve exceptions.
High level of motivation and focus on daily tasks
Enthusiasm to seek out opportunities within the business

This position does not require any specific qualifications. However, we look out for applicants who can show any of the below:

Working knowledge of Windows 10 and 11
ITIL methodology awareness
6+ months previous IT contact center or customer service experience. Otherwise, has worked in a target driven environment where incidents must be managed within specific SLA’s
Relevant IT Certification or equivalent (e.g. MD100, MS900, CompTIA A+)

Work location:

Fully on-site position - Atos office, Dundrum, Dublin, Ireland

Compensation:

Contract circa 29K per annum

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply Now

Refine Your Search

it jobs in dublin 24, d

Service Desk Agent - Contractor

IT Service Portfolio Manager

IT and Security Audit Associate 2027

IT Delivery Manager

Head of IT

Commercial Systems and Visualisation Administrator

Commercial Systems and Visualisation Administrator

Discover related jobs

I want to receive the latest job alerts for it in dublin 24, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected