Find And functional analyst Jobs in Dublin, D

Senior Operations Analyst- CL12
Accenture —Dublin, County Dublin
- Full-time
- English
- SQL
- Analysis skills
9h
Principal Decision Scientist - Marketing
Pipedrive —Dublin, County Dublin
- Full-time
- Hybrid work
- English
- SQL
- Mentoring
- Relocation assistance
- Annual leave
Quick apply
Microsoft D365 Technical Consultant
BearingPoint Ireland —Dublin, County Dublin
- Hybrid work
- Communication skills
Senior Manager, Supply Chain Finance & Inventory Governance
Gilead Sciences —Dublin, County Dublin
- Full-time
- Oracle
- Inventory control
- ERP systems
Senior Maximo Consultant
Nucleo Consulting Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick apply
Senior Software Engineer (Java)
CarTrawler —Dublin, County Dublin
- Hybrid work
- Java
- SQL
- Mentoring
- Annual leave
- Employee assistance program
Snr Treasury Analyst (Trade Finance)
Honeywell —Dublin, County Dublin
- Full-time
- Analysis skills
- Communication skills
- Banking
- Annual leave
4d
Solution Architect
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Project management
Quick apply
4d
Security Architect
Elwood Roberts —Dublin, County Dublin
- €500–€600 a day
- Full-time
- AWS
Quick apply
Senior Deal Desk Analyst - German speaker
Adobe —Dublin, County Dublin
- Full-time
- Sales
- English
- Finance
Product Owner
Grouper —Dublin, County Dublin
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Senior Sales Operations Analyst
MongoDB —Dublin, County Dublin
- Hybrid work
- Azure
- Sales
- SQL

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Senior Operations Analyst- CL12
Accenture —Dublin, County Dublin
Mentor peers through actionable, constructive feedback and practical support in live issue handling. This sits at the intersection of technical investigation,…
9h
Principal Decision Scientist - Marketing
Pipedrive —Dublin, County Dublin
If you enjoy solving complex problems, working across teams, and turning data into practical business outcomes, we’d love to hear from you!
Quick apply

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Senior Operations Analyst- CL12

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
9 hours ago

Qualifications

CSS
English
SQL
Analysis skills
JavaScript
Agile
Communication skills
HTML

Full job description

General Information

Position: Senior Operations Analyst- CL12

Office location: Ballsbridge, D4

Work Hours: 7am- 4pm/2pm-11pm

Contract: Full-time 40 hours per week (For internal applicants, the type of contract will remain unchanged)

** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

OVERVIEW

We are looking for a Senior Operations Analyst to join our Technical Operations team. This sits at the intersection of technical investigation, escalation management, and cross-functional collaboration — acting as a senior point of expertise for complex product issues, workflow quality, and operational improvement.

You will work closely with Engineering, Product, and Client teams to diagnose and resolve high-impact issues, own escalation pathways end-to-end, and contribute to the quality and maturity of our support operations. This is a for someone who combines strong analytical ability with sound judgement, clear communication, and a bias towards ownership.

KEY RESPONSIBILITIES

Technical Investigation & Escalation

Investigate complex product and platform issues using SQL, API calls, and data tools to identify root causes and isolate contributing factors.
Own escalation cases end-to-end, managing communication through EC/D2E processes and coordinating resolution with Engineering and specialist teams.
Apply structured root cause analysis and document findings with recommendations to prevent recurrence.
Exercise sound judgement on escalation thresholds — knowing when to hold a case for further investigation and when to escalate immediately.

Workflow & Queue Management

Supervise daily product workflow queues: manage case volume, assignment, prioritization, and backlog to maintain SLA compliance.
Identify bottlenecks and inefficiencies in operational workflows and drive structured improvement initiatives.
Triage incoming issues accurately, distinguishing urgency from importance and applying consistent, risk-aware routing decisions.

Cross-Functional Collaboration

Partner with Engineering, Product, and Client teams to resolve technical defects, platform bugs, and maintenance requirements.
Communicate clearly with internal stakeholders throughout the resolution lifecycle — providing timely updates and managing expectations under pressure.
Build and refine operational workflows and runbooks to improve process maturity and reduce time-to-resolution.

Quality, Compliance & Data

Maintain consistent adherence to sensitive data handling policies, quality standards, and operational guidelines.
Use SQL and available analytics tools to analyze issue trends, generate insights, and produce recommendations for operational improvement.
Conduct quality assessments and contribute to team quality standards through structured review and feedback.

Training & Knowledge Transfer

Design and deliver training aligned to process changes, product launches, and identified quality gaps.
Mentor peers through actionable, constructive feedback and practical support in live issue handling.

WHY ACCENTURE

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

INCLUSION AND DIVERSITY

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace. Click here

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected]

Due to the nature of this , the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Basic Qualifications:

Language(s) Required: English: As part of the interview process, you will be required to complete an English language test. You will be advised of the level you are required to achieve to successfully carry out the role.

Essential:

2- 3 years in technical product support, operations, or escalations in a fast-paced technology environment.

Demonstrated experience with SQL for data querying, investigation, and insight generation.
Proven ability to own complex escalations end-to-end — from investigation through to resolution and stakeholder communication.
Experience managing workflow queues, case prioritisation, and SLA-driven operations.
Strong written and verbal communication skills,
Consistent record of adhering to data handling policies and quality standards
Excellent oral and written communication skills required

Desirable:

Experience with API calls, HTML/CSS, or JavaScript in a support or QA context.
Background in onboarding, training design, or knowledge transfer programmes.
Familiarity with Agile, Kanban, or similar operational frameworks.
Experience in an advertising technology, platform operations, or client-facing technical role.

Apply Now

Refine Your Search

and functional analyst jobs in dublin, d

Senior Operations Analyst- CL12

Principal Decision Scientist - Marketing

Microsoft D365 Technical Consultant

Senior Manager, Supply Chain Finance & Inventory Governance

Senior Maximo Consultant

Senior Software Engineer (Java)

Snr Treasury Analyst (Trade Finance)

Solution Architect

Security Architect

Senior Deal Desk Analyst - German speaker

Product Owner

Senior Sales Operations Analyst

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