Find Onsite support engineer Jobs in Dublin, D

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
- Computer Science
- Customer service
- Master's degree
Software Quality Assurance Analyst (Brightflag)
Wolters Kluwer —Dublin, County Dublin
- Full-time
- Java
- SQL
- Communication skills
- Life insurance
Project Engineer
West Pharmaceutical Services —Dublin, County Dublin
- €51,040–€64,960 a year
- Overtime
- Engineering
- Microsoft Office
- Project management
13d
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
5d
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
10d
Lead ServiceNow Engineer and Architect New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Azure
- DevOps
- AWS
4d
Clerk of Works (Dublin)
Jacobs —Dublin, County Dublin
- Full-time
- Supervising experience
- Bachelor's degree
- Civil Engineering
3d
AI Analyst - Architecture
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- System design
AI Engineer
Marsh —Dublin, County Dublin
- Full-time
- Azure
- Master's degree
- AWS
SIM Engineer I
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
10d
Automation / OT Consultant
NNIT A/S —Dublin, County Dublin
- Azure
- English
- Java
Senior Technical Product Manager
Marsh —Dublin, County Dublin
- Full-time
- Agile
- Budgeting
- Communication skills
Junior Electrical Engineer
Mercury Engineering —Dublin, County Dublin
- Electrical Engineering
- Communication skills
Mechanical/HVAC Designer - BIM
Jacobs —Dublin, County Dublin
- Full-time
- HVAC
- Construction experience
- Communication skills
Field Service Engineer
Revvity —Dublin, County Dublin
- Customer service
Product Manager
Siena AI —Dublin, County Dublin
- Full-time
- Remote
- Master's degree
- AI
Principal Engineer – Galway, Ireland (Hybrid )
Hadfield Green —DUBLIN 2, County Dublin
- Full-time
- C++
- AI
Automation Engineer DeltaV
Cognizant —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
11d
Quality Engineering Manager
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Communication skills
Intermediate Civil Engineer - Life Sciences
Jacobs —Dublin, County Dublin
- Hybrid work
- Bachelor's degree
- Manufacturing
- Civil Engineering

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Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in dublin, d

Enterprise Service Desk L1 Engineer

Software Quality Assurance Analyst (Brightflag)

Project Engineer

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

Network Engineer

Lead ServiceNow Engineer and Architect New

Clerk of Works (Dublin)

AI Analyst - Architecture

AI Engineer

SIM Engineer I

Automation / OT Consultant

Senior Technical Product Manager

Junior Electrical Engineer

Mechanical/HVAC Designer - BIM

Field Service Engineer

Product Manager

Principal Engineer – Galway, Ireland (Hybrid )

Automation Engineer DeltaV

Quality Engineering Manager

Intermediate Civil Engineer - Life Sciences

I want to receive the latest job alerts for onsite support engineer in dublin, d

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