Find Acquisition function Jobs in Dublin 12, D

Senior Customer Service Adviser
Uniphar Durbin Ireland Limited —Rathcoole, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Head of Commercial Sales AEI
AEI —DUBLIN 12, County Dublin
- Full-time
- Sales
- Engineering
- Business development
- Annual leave
- Employee assistance program
Quick apply
2d
HR/ People Senior Advisor FTC - 6 months
Autodesk —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Human resources
1d
Principal Oracle SCM Solution Architect
Version 1 —Dublin, County Dublin
- €90,000–€110,000 a year
- Full-time
- Hybrid work
- Oracle
- AWS
- Presentation skills
Quick apply
2d
Director, Labor Relations - EMEA & LATAM
LinkedIn —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Negotiation
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1d
Internal Audit Manager
Primark —Dublin, County Dublin
- English
- Project management
- Leadership
15h
Manager/Senior Manager - Corporate Tax Consulting (PLC's)
PwC —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
Product Technologist - Accessories (FTC 12 Months)
Primark —Dublin, County Dublin
Senior Manager – Workforce Tax - Dublin
PwC —Dublin, County Dublin
- Full-time
- Accounting
- Leadership
- Communication skills
Electrical, Controls and Instrumentation Lead
Echelon DC —Dublin, County Dublin
- Full-time
- CAD
- Construction experience
- In-person
Quick apply
Senior Manager - Tax - plc
PwC —Dublin, County Dublin
- Full-time
- No degree
- Communication skills
2d
Corporate Tax Consulting at PwC Ireland - Register your interest today ! (Experienced Hire)
PwC —Dublin, County Dublin
- Full-time
- Research
Enterprise Applications COE Director
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- DevOps
- ERP systems
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Retail Financial Controller
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
Director - Commercial and Digital
Global Reporting Initiative —Dublin, County Dublin
- €77,298–€109,505 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Analysis skills
Quick apply
2h

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Senior Customer Service Adviser

Uniphar Durbin Ireland Limited -
Rathcoole, County Dublin

Quick apply

Job details

Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Full-time, permanent
Working hours: 9:00am - 5:30pm
Location: Uniphar Group
Block 645, Jordanstown Drive, Greenogue Business Park, Rathcoole, Co. DublinD24 YD83Ireland
This role is fully onsite.

About the role :

Durbin Ireland is seeking an experienced Senior Customer Service Adviser to join the Specialised Distribution Team. This role is responsible for delivering best-in-class service to end-user customers and manufacturer partners while taking ownership of complex accounts, driving service performance, and supporting continuous improvement initiatives.

The Senior Customer Service Adviser will act as a key escalation point within the team, ensure operational excellence across order management and client reporting, and provide support to Key Account Management and Sales functions.

Key Responsibilities

Customer & Account Management

Manage end-to-end order processing in line with agreed SLAs and contractual requirements.
Serve as the primary escalation point for complex customer queries and issues, ensuring timely and effective resolution.
Build and maintain strong relationships with customers, manufacturer partners, and internal stakeholders.
Support Client Management and Sales teams in managing strategic and key accounts.
Contribute to client review meetings and performance discussions as required.

Operational Excellence

Ensure accurate pricing maintenance and master data management within internal systems.
Monitor KPIs and service metrics, proactively identifying and implementing corrective actions.
Produce and analyse daily, weekly, and monthly operational and client reports.
Drive process improvements to enhance efficiency, accuracy, and customer satisfaction.
Ensure full compliance with internal policies, quality standards, and contractual obligations.

Team Leadership & Support

Provide guidance and mentoring to Customer Service Advisers.
Support onboarding and training of new team members.
Promote a culture of accountability, collaboration, and continuous improvement.
Work cross-functionally with supply chain, finance, and commercial teams to achieve shared targets.

Candidate Requirements

3years’ min. experience in a customer service or client-facing operational role.
Experience managing complex accounts or operating within a distribution/logistics environment is desirable.
Strong problem-solving skills with the ability to manage escalations independently.
Advanced proficiency in Microsoft Excel; strong working knowledge of Word and PowerPoint.
Demonstrated experience working to KPIs and service level agreements.
Excellent organisational skills with strong attention to detail.
Ability to prioritise effectively and perform under pressure.

Key Competencies

Strong written and verbal communication skills across all business levels.
Customer-focused with a proactive, solutions-driven approach.
Highly organised with strong multitasking ability.
Results-oriented and self-motivated.
Collaborative team player with the ability to influence stakeholders.
Analytical mindset with a focus on continuous improvement.
Adaptable and resilient in a fast-paced environment.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharhosted

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Refine Your Search

acquisition function jobs in dublin 12, d

Senior Customer Service Adviser

Head of Commercial Sales AEI

HR/ People Senior Advisor FTC - 6 months

Principal Oracle SCM Solution Architect

Director, Labor Relations - EMEA & LATAM

Internal Audit Manager

Manager/Senior Manager - Corporate Tax Consulting (PLC's)

Product Technologist - Accessories (FTC 12 Months)

Senior Manager – Workforce Tax - Dublin

Electrical, Controls and Instrumentation Lead

Senior Manager - Tax - plc

Corporate Tax Consulting at PwC Ireland - Register your interest today ! (Experienced Hire)

Enterprise Applications COE Director

Retail Financial Controller

Director - Commercial and Digital

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