Strategic Account Director
We are seeking a high-caliber Strategic Account Director to lead a prestigious, large-scale contract. This role is pivotal in overseeing the delivery of comprehensive soft, hard services and technical solutions. Includes Cleanroom environments. Managing a large multi-disciplinary team , the successful candidate will be responsible for operational excellence, strategic commercial management, and driving sustainable contract growth.
This role requires a dynamic and fast paced individual who has the ability to multi-task and hold teams responsible for their outputs. They must ensure their management team is well-coordinated and productive by managing its procedures and coaching its people to deliver our core services. The ideal candidate will be a highly competent leader with the ability to plan various operational activities in order to run the Account in the most efficient way possible.
Key Responsibilities
Strategic Leadership & People Management
- Lead and inspire a direct and indirect workforce of circa 200 employees, including technical engineers, site managers, and administrative support.
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Foster a culture of safety, technical competence, and high performance across all service streams.
- Execute robust succession planning and talent development to ensure long-term operational resilience.
Operational Delivery
- Oversee the delivery of complex hard FM services, ensuring full compliance with statutory regulations and health and safety standards (M&E, HVAC, life safety systems, etc.).
- Act as the primary high-level point of contact for the client, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently exceeded.
- Implement best-in-class technical maintenance strategies, moving from reactive to predictive maintenance models where possible.
Commercial & Financial Oversight
- Full P&L responsibility for a significant annual budget, ensuring disciplined financial management and reporting.
- Delivery of commercial performance targets in terms of margin, EBIT and growth targets across the division.
- and service line expansion Identify and execute opportunities for organic contract growth through additional works, projects,
- Manage complex procurement and subcontractor relationships to drive value and service quality.
Skills and Qualifications:
- 10+ years senior leadership role in the appropriate field within the FM industry.
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production and employee management.
- Proven ability to plan and manage operational process for maximum efficiency and productivity.
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
- Strong working knowledge of industry regulations and legislative guidelines.
- A successful track record of operating at a strategic level, building strong client relationships and value-based management.
- Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams.
Personal Characteristics
- An integrator who can inspire others to work together.
- A passion for providing first class customer service.
- A strong and motivated leader with the ability to lead by example.
- An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers.
- Excellent negotiating and networking skills.
- Excellent people management skills.
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
