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IT Service Process Analyst

Eirgrid -
Dublin, County Dublin

Quick apply

Job details

Permanent
3 days ago

Qualifications

Microsoft Word
Microsoft Excel
Computer Science
Windows
SharePoint
Communication skills
Information Technology

Full job description

We are at the heart of Ireland’s energy transition - connecting, operating and transforming the electricity grid to support a low carbon, renewable future.

We are building talented teams that tackle real world challenges every day and help us to achieve our goal to prepare the grid to carry up to 80% of Ireland’s electricity from renewable sources.

We are proud to be a certified Great Place to Work, recognised for our culture built on trust, collaboration and inclusion. At EirGrid you will find supportive teams, opportunities to grow and meaningful work. We also offer secure employment with a range of flexible and family friendly working policies to support your life and wellbeing. If you want to know more about what EirGrid has to offer you, visit Life at EirGrid.

If you are ready to make an impact and grow your career in a purpose-led organisation, your journey starts here.

The Opportunity

As an IT Service Process Analyst, you will support the Release Management team in coordinating the IT Notifiable Change Process.

You will help ensure planned service-impacting changes are reviewed, scheduled and governed appropriately before progressing through the Change Management approval route.

The role will work with Release Management, IT Service Management, Change Management, System Operations, Market Operations, technical teams, project teams and vendors to support clear planning, risk visibility and controlled delivery of planned change activity.

This role will help improve request quality, reduce scheduling conflicts, protect approved outage windows and support clear traceability from request submission through to CAB, execution and closure.

Key Responsibilities

Support the day-to-day operation of the IT Notifiable Change Process within Release Management.
Review and validate IT change submissions to confirm scope, completeness and readiness for review.
Advise requestors on required information, including outage window, impacted services, business impact, dependencies, rollback approach and operational considerations.
Coordinate planned service-impacting change activity across technical, operational, vendor and business-facing teams.
Maintain the IT outage calendar and identify scheduling conflicts, constraints and operational risks.
Prepare and support submissions for the IT Notifiable Change Process Approval Forum, including tracking decisions, actions, rejections and cancellations.
Support the interface with CAB, ensuring approved notifiable change requests are traceable through the Change Management process.
Maintain process documentation, trackers, reports and KPI inputs to improve governance, visibility and continuous improvement.

About You

A third-level qualification in IT, Computer Science, Information Systems, Engineering, Business, Service Management or equivalent experience.
Hands-on experience supporting IT service management activities, including outage coordination, change management and ticket-based workflows.
Proven ability to manage and schedule multiple concurrent activities in a fast-paced, high-impact environment.
Strong communication and stakeholder engagement skills, working across technical teams, vendors and business users.
High attention to detail when reviewing change requests, documentation and operational impacts.
Demonstrated problem-solving ability, with experience identifying process improvements and efficiencies.
Strong written and verbal communication skills, with the ability to provide clear updates to technical and non-technical audiences.
Ability to work independently with a high level of ownership, while contributing effectively within a team environment.
Proficiency in Microsoft tools, including Excel, Word and SharePoint.

Closing date for applications
31/07/2026

Please note we receive a high volume of applications, and as every application is carefully reviewed our response time may vary. If you agree to be considered for other roles this may result in a delayed response as we establish the best fit for your experience. We appreciate your patience.

We value potential as much as experience. If you believe you can succeed in this role, we encourage you to apply, even if you don’t meet every requirement.

We're dedicated to diversity and inclusion at EirGrid. We recognise the strength that comes from having a diverse workforce and the importance of a supportive culture for all our people to achieve their potential. Our diversity and inclusion networks have been designed to create an inclusive culture that enables our people to feel a sense of belonging at work.

As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.

Quick apply

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