GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
To deliver creative, commercial, and innovative visual displays that reflect brand values, inspire customers, and drive sales excellence. The role ensures visual standards are maintained across store environments, enhancing the customer experience and supporting the wider retail strategy.
Key Responsibilities:
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Design and implement innovative, engaging, and commercial visual displays using props, equipment, and artwork
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Style interiors and product groupings to create impactful and inspiring presentations
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Execute seasonal window schemes and support store layout changes in line with brand guidelines
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Ensure all visual merchandising standards and guidelines are consistently upheld
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Contribute to the seasonal visual strategy, aligning displays with wider commercial goals
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Deliver a compelling visual experience that enhances customer engagement and loyalty
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Support store teams in translating visual concepts into exceptional customer service delivery
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Stay informed of competitor activity and global trends, generating new and innovative ideas
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Ensure best practice in ticketing, signage, and display execution throughout the store
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Collaborate with Retail Managers, Buyers, and Marketing to deliver effective and cohesive campaigns
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Build strong relationships with concession partners, ensuring displays align with the overall brand identity
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Monitor and evaluate visual execution to ensure alignment with business strategy and sales performance
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Adapt and innovate displays quickly in response to seasonal, promotional, or commercial needs
KNOW WHAT WE’RE LOOKING FOR
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1–2 years’ experience in visual merchandising; interiors experience desirable
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Strong styling and display knowledge, including mannequins, groupings, and presentation tools
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Ability to design, build, dismantle, and maintain mannequins safely and effectively
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Excellent organisational skills, able to manage time and priorities efficiently
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Strong relationship-building skills with internal teams and external partners
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Commercial awareness with an understanding of brand standards and retail environments
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Creative thinker with a flair for design and innovation
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Adaptable and resilient, able to work under pressure and to tight deadlines
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Detail-oriented with a commitment to maintaining high standards
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Passion for visual storytelling and customer experience
KNOW WHAT'S IN IT FOR YOU
We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.
As a Brown Thomas Arnotts team member, you will benefit from:
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Competitive Salary
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Contributory Pension Scheme
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Competitive annual leave entitlement
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Team Member discount across the world’s most iconic brands
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Recognition Days for Volunteering & Wellbeing
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Wellbeing Initiatives
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Extensive Learning & Development Offerings
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Leading Talent Programmes
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Flexible Working Model
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Additional Benefits
KNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.
