Find Onsite support engineer Jobs in Dublin, D

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
- Computer Science
- Customer service
- Master's degree
4d
Senior Process Engineer - Packaging
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
Senior Process Engineer
Embecta —Dún Laoghaire, County Dublin
- Full-time
- Engineering
- Data analysis skills
- Bachelor's degree
9h
Senior Electrical Commissioning Engineer
Winthrop Technologies —Dublin, County Dublin
- System design
- No degree
- HVAC
Quick apply
Metrology Specialist
MSD —Dunboyne, County Meath
- Full-time
- Hybrid work
- In-person
4h
Senior Software Engineer, Cash Forecasting
Ripple —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- AWS
Quick apply
1d

More jobs to discover

Find similar jobs that you might be interested in.

Senior Process Engineer - Packaging
Embecta —Dún Laoghaire, County Dublin
Strong practical knowledge of packaging equipment and packaging processes is desirable. Strong data analysis skills and experience applying Six Sigma or…
Supply Chain Engineer (SCE)
Intel —Leixlip, County Kildare
Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.
€71,300–€133,900 a year

I want to receive the latest job alerts for onsite support engineer in dublin, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

onsite support engineer jobs near dublin, d

Service Desk Engineer jobs in Dublin, County Dublin

Senior Software Engineer jobs in Dublin, County Dublin

Customer Service jobs in County Cork

Sky Customer Service jobs in Dublin, County Dublin

Customer Service Advisor, Abtran jobs in Cork, County Cork

Engineer jobs in County Galway

Senior Process Engineer jobs in Dublin, County Dublin

Senior Process Engineer jobs in Cork, County Cork

Senior Process Engineer jobs in Leitrim, County Leitrim

Automotive Technician jobs in Dublin, County Dublin

Accounting Technician jobs in Galway, County Galway

Engineer jobs in County Donegal

Senior Software Engineer jobs in Cork, County Cork

Senior Software Engineer jobs in Remote

Senior Executive jobs in Dublin, County Dublin

Validation Engineer jobs in Dublin, County Dublin

Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
4 days ago

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in dublin, d

Enterprise Service Desk L1 Engineer

Senior Process Engineer - Packaging

Senior Process Engineer

Senior Electrical Commissioning Engineer

Metrology Specialist

Senior Software Engineer, Cash Forecasting

More jobs to discover

I want to receive the latest job alerts for onsite support engineer in dublin, d

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected