This role is known for administering and configuring changes across the Salesforce platform such as dataflow, customisation and dynamic layouts across the international sales function. Driving up utilisation by process definition and mapping to enhance functionality, enabling sales users and the business to maximise Salesforce and all its functionality.
A Day in the Life:
Bridges the gap between sales, innovation and technology. Works with multiple departments across the globe. Especially with the Salesforce Manager in the US and the Global Snr Salesforce IT Administrator.
What You’ll Do:
- PLATFORM MANAGEMENT
- Manages the day-to-day maintenance of Salesforce making sure functionality and data flows are running at its optimum. Modifies various objects, roles, or record-sharing rules, dynamic layouts to reflect any organisation and process changes to comply with internal business rules.
- USER CONTROL & AUDIT
- Responsible for user adoption, activation, deactivation. Assigning the correct profiles, permission sets and territories to international sales teams. Enables the sales team to be internally compliant through the introduction of mandatory fields, process mapping and flows.
- PROBLEM SOLVING
- Is the first point of contact for super users to escalate systems issues to. Owns the resolution of sales issues from start to finish through a stringent IT process.
- TRAINING & DEVELOPMENT
- Produces training documentation and leads training sessions for new functionality releases, along with process flows. Attends Salesforce hosted events and training sessions to further knowledge and see in advance what future sales cloud releases are coming each quarter.
- SALESFORCE CONFIGURATION
- Identify and gather requirements, translating into best practice, scalable solutions that drives exceptional user experience. Create a platform roadmap and define priorities, liaising with stakeholders to apply change.
- CONTINUOUS IMPROVEMENT
- Leads, defines and delivers requirements for business needs. Provides technical and robust solutions for automation within the sales cloud. Ensures workflow rules and processes are constantly improved.
- DATA PROTECTION & COMPLIANCE
- Full internal and external legal compliance and protection of both Hertz and customer data.
What We’re Looking For:
What You’ll Strive For:
- Successful performance in key areas including meeting SLA’s and delivering a high quality of output achieving a high % accuracy success rate of B2B implementation and delivering RFP success for the sales area across segments.
- Positive stakeholder feedback
- Workflows and rules functioning accurately.
- Insures adherence to processes.
- Troubleshoots system issues.
- Smart object utilisation & functionality
- GDPR compliant
- Meets or exceeds adoption targets.
- Continual user audit and actions
- SLAs met or exceeded.
- Problems managed and resolved successfully.
- Produces and updates training documentation.
- Excellent evaluation scores from stakeholders
- Achieves accreditations from Salesforce.
- Maximum stakeholder use for system of record
- Introduction of new requirements, roadmap
- All process flows continually reviewed & documented.
- Maps out and documents processes.
Automated solutions implemented.
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What You’ll Get:
- Hybrid/flexible working arrangements
- Work from Abroad: Up to 20 days annually
- 22 days holidays on hire rising to 27 days with service
- Birthday Leave: 1 day off per year
- Paid Maternity, Adoption & Paternity Leave
- Occupational Pension Scheme
- Life Cover payable at 4 times base salary
- Income protection for long term illness
- Employee car rental discount in corporate locations which can also be extended to friends & family
- Access to compressive online learning platforms
- Tuition support through Staff Development Programme
- 10 days paid study leave & paid exam leave where exams fall during work hours
- Professional membership fees paid annually where membership relates directly to role
- Bike to Work & Travel Pass schemes.
- Employee Assistance Programme: Counselling, coaching, advisory services 24/7 365 days per year for employee and family
- DigiDoc
- Occupational Health support
- Christmas savings scheme
- Perks at Work: Lifestyle discounts
Hertz is an equal opportunity employer, all applicants must have the legal right to work in Ireland (Valid EU Passport / Relevant V isa).
