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Receptionist- Portmarnock Hotel Resort and Golf Links

Sandman Hotel Group -
Portmarnock, County Dublin

Apply Now

Job details

Full-time
7 hours ago

Benefits

Free parking
Referral programme

Qualifications

Customer service
Accounting
Front desk
Multi-line phone systems
Negotiation
Hotel experience
Time management

Full job description

Tucked away in a quiet corner of 'The Velvet Strand', one of Ireland's most stunning stretches of uninterrupted coastline - the historic Portmarnock ResortJameson Golf Links, once the family home of the Jameson Dynasty awaits.

With an award-winning Links Golf Course, and Spa and the historic Jameson Bar, Portmarnock ResortJameson Golf Links is the perfect coastal retreat.

Join our team and enjoy the many benefits of working with us, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency with Microsoft and Maestro software packages

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

20 days holiday per annum
Flexible schedule
Free Parking whilst on shift
Free Meal on Duty
Gym Access
Free Golf
Rewards and recognition
Growth opportunities
Dedicated Training Programme
EmployeeImmediate Family Assistance Programme
Referral Bonus starting at £125 for Part time and £250 for Full time
Team, Friends and Family Hotel rates
Up to 40% of food discounts
½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Dallas Stars NHL Game discounts
X3 complimentary nights stays to use in the UK, Ireland or North America

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Ireland to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Apply Now

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Receptionist- Portmarnock Hotel Resort and Golf Links

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