Find Lead operator Jobs in Rathcoole, D

Protective Services Senior Manager SOC Lead
Accenture —Dublin, County Dublin
- Overtime
- Customer service
- Analysis skills
- Bachelor's degree
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Shift Process Supervisor
Henkel —Dublin, County Dublin
- Full-time
- Management
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Quick apply
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- Weekend availability
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- Spanish
- English
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- Relocation assistance
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11d
Speculative Applications - Embedded GSOC- Program Specialist
Control Risks —Dublin, County Dublin
- Communication skills
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User Engagement Advocate
Bentley Systems —DUBLIN 2, County Dublin
- Salesforce
- English
- Communication skills
10d
Sales Development Lead - Europe
ElevenLabs —Dublin, County Dublin
- Full-time
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Project Manager
Flutter Entertainment —Dublin, County Dublin
- Full-time
- Hybrid work
- Project management
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- Gym membership
4d
Project Director
Amey Ltd —DUBLIN 1, County Dublin
- Leadership
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Finance Operations Lead
Meta —Dublin, County Dublin
- Master's degree
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Manager, Dispute Advisory
Interpath Advisory —Dublin, County Dublin
- Hybrid work
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Software Development Manager, AWS Databases, RDS Platform
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
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Enterprise Client Strategist
Protex AI —Dublin, County Dublin
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Senior Project Manager - Modular Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
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- Electrical Engineering
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Project Manager - Switchgear Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Budgeting
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Founding Fintech Legal & Regulatory Lead
Grand Intelligence —Dublin, County Dublin
- Full-time
- Hybrid work
- Master's degree
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Head of Sales & Managing Director, France
Indeed —Dublin, County Dublin
- €144,000–€326,000 a year
- Full-time
- Doctoral degree
- English
- Master's degree
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12d
Authorised Person
Datalec Precision Installations —Ballycoolen, County Dublin
- €75,000–€80,000 a year
- Full-time
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6d
Service Operations Lead
Openmind Networks —DUBLIN 2, County Dublin
- Computer Science
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13d
Assistant General Manager
Popeyes ROI —Clondalkin, County Dublin
- €35,000–€45,000 a year
- Full-time
- Referral programme
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7d
Garage Manager/ Autocare Operations Lead
United Tyres Autoservice —Walkinstown, County Dublin
- €60,000–€80,000 a year
- Overtime
- Management
- Customer service
- Recruiting
- Employee assistance program
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3d

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Protective Services Senior Manager SOC Lead

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
11 days ago

Qualifications

Customer service
Logistics
Analysis skills
Bachelor's degree
Budgeting
Leadership
Communication skills
Negotiation
Time management

Full job description

Position: Protective Services Senior Manager SOC Lead

Location: Dublin

The Security Operations Center (SOC) Lead - Senior Manager will manage Dublin’s SOC, and is responsible for ensuring excellence across the three core ASOC pillars: Threat Monitoring, Building Monitoring & Alarms, and ASOC Calls.

In this , the SOC Lead - Senior Manager will manage a team focusing on and responding to complex, high‑impact incidents affecting Accenture employees, travelers, facilities, and business operations globally. Incidents may include extreme weather, geopolitical instability, crime, terrorism, civil unrest, medical and personnel emergencies, and travel‑related disruptions. The SOC Senior Manager ensures incidents are properly assessed, escalated, coordinated, and communicated in alignment with the GP&S Escalation Model and SOC Standard Operating Procedures (SOPs).

Additionally, this will be a part of the Global Security Operations Centers Leadership team and will drive SOP consistency, be a thought partner on simplifying processes and collaboration with the other SOC Leads.

This will be based in Dublin, Ireland.

Responsibilities/Accountabilities:

Support the buildout of the SOC and manage the recruitment phases.
Provide senior leadership and expertise across all aspects of Accenture to monitor threats from terrorism and criminal matters, perform impact analysis and report to key decision makers and stakeholders.
Lead a team to develop, assess, and execute new initiatives to simplify, standardize and optimize threat monitoring operations methods and tools to reduce analysis and reporting times and increase security, availability, service agility, and across corporate security team
Lead and drive the development of innovative threat reporting operations processes and tools from concept to delivery with a focus on the latest innovations, virtualization, and big data.
Lead with kindness and prioritize the development of the SOC team to ensure leadership growth and promotion potential.
Set clear priorities within the SOC to assist the department and company in its overall objectives.
Provide leadership to manage demands from projects and technology upgrades, including recommendations for vendor tools/solutions.
Oversee SOC operations including, staffing, budgeting, planning, implementation, maintenance, administration, projects and logistics.
Keen understanding of budgets and financials and measuring business value via leading- edge metrics.
Support adoption of new technologies and tools, and recommend capability improvements to threat analysis and reporting operations.
Develop strategic roadmaps to ensure security communications goals are met.
Oversee the shift supervisors’ daily operations of the SOC, to include training, scheduling, performance, career development, leadership briefings, etc.
Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols, operator proficiency and readiness.
Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies.
Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary.
This position requires schedule flexibility. Candidate must be willing to observe, coach and communicate with all shifts, and on weekends and holidays as necessary
Perform other tasks and duties of a similar nature and scope as assigned

Job Requirements:

Ability to work outside of business hours on short notice during critical events to include, nights, weekends, and or holidays.

Bachelor’s degree
5+ years’ experience leading and managing a 24/7 security operations center. Additional 5+ years of related experience in corporate security, military or law enforcement.

Preferred Skills:

Excellent written, analytical, and communication skills
Deep cultural and geographic knowledge working in the Europe, Middle East and Africa region.
Ability to learn quickly and to multitask; be adaptable and flexible
Ability to work autonomously and in a team environment, while paying strict attention to detail
Ability to adhere to timelines and deadlines with effective time management skills
Must be able to work with and protect highly confidential information
Strong decision-making ability during emergencies
Demonstrated ability to drive organizational change, change management
Demonstrated ability to influence and collaborate cross-functionally and cross-regional teams to drive collaboration and strategic outcomes for business
Ability to analyze operational data and summarize for leadership to make informed decisions
Comfortable with ambiguity with ability to drive towards clarity for positive impact

Professional Skill Requirements:

Great active listening skills
Rapport building skills
Patient and empathetic attitude
Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
Strong Customer Service skills
Strong consensus, team building and negotiating skills
Ability to work overtime on short notice
Strong cultural sensitivities
Ability to multitask in a fast-paced, at times stressed work environment
Strong team player
Comfortable with high-tech work environment, and constant learning of new tools and innovations
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Application Deadline: Ongoing

Accenture reserves the right to close the role, if a suitable candidate is found.

Apply Now

Refine Your Search

lead operator jobs in rathcoole, d

Protective Services Senior Manager SOC Lead

Shift Process Supervisor

Payment Operations Specialist - EMEA

Speculative Applications - Embedded GSOC- Program Specialist

User Engagement Advocate

Sales Development Lead - Europe

Project Manager

Project Director

Finance Operations Lead

Manager, Dispute Advisory

Software Development Manager, AWS Databases, RDS Platform

Enterprise Client Strategist

Senior Project Manager - Modular Solutions

Project Manager - Switchgear Solutions

Founding Fintech Legal & Regulatory Lead

Head of Sales & Managing Director, France

Authorised Person

Service Operations Lead

Assistant General Manager

Garage Manager/ Autocare Operations Lead

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