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eBay is seeking an experienced Senior Site Reliability Engineer (Technical Duty Officer ) to help protect the availability, stability, and resilience of our most critical production systems. This is a high-impact role for a senior technical operator who thrives under pressure, leads calmly during incidents, and can quickly turn incomplete signals into conclusive action.
The Technical Duty Officer (TDO) is the senior technical leader within the shift for active production events in the Site Engineering Center. When unexpected outages or degradations occur, the TDO rapidly assesses technical and business impact, drives incident triage, coordinates multi-functional responders, and leads mitigation through restoration.. When unexpected outages or degradations occur, the TDO rapidly assesses technical and business impact, drives incident triage, coordinates multi-functional responders, and leads mitigation through restoration. The role advances the Availability pillar of Site Reliability at eBay. It provides senior technical judgment and strengthens operational standards. It also improves response rigor and resilience practices to boost system availability. The Site Engineering Center is part of eBay’s Site Reliability Engineering organization, and the TDO works closely with other SRE pillars, including Reliability, Observability, and Performance, to drive strong reliability outcomes across the platform. The role sits at the center of eBay’s incident management and service reliability strategy, partnering across engineering, architecture, SRE, operations, and support teams to improve availability at both the incident level and the systems level.
This role is ideal for someone with broad technical depth, strong operational judgment, and the ability to lead across infrastructure, application, database, network, and platform boundaries. The strongest candidates bring a customer-first demeanor, clear communication, and the discipline to improve systems not just during incidents, but after them as well.
Lead the technical response during high-priority incidents, including assessing severity, clarifying customer and business impact, setting direction, coordinating responders, and driving restoration.
Maintain awareness of the health of eBay’s critical services and key business indicators, identifying risks early and driving action before they impact customers or the business.
Serve as the senior technical escalation point on shift, using sound judgment to guide mitigation, recovery, and prioritization during complex live-site events.
Partner across engineering, architecture, SRE, and operations to improve availability through stronger recovery strategies, monitoring, alerting, automation, and operational tooling.
Drive operational excellence through clear incident documentation, stakeholder communications, emergency change support, maintenance oversight, and continuous improvement activities such as drills, audits, and post-incident follow-through.
Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience, along with 5+ years in site reliability engineering, production operations, incident management, systems administration, or infrastructure engineering.
Proven experience supporting highly scaled internet or platform environments, with broad troubleshooting capability across infrastructure, compute, containers, networking, storage, databases, DNS, load balancing, observability, and high availability concepts.
Proficiency in creating software solutions for task automation using technologies such as Go, Python, Java, Node.js, Docker, and Kubernetes to improve operational efficiency and reliability.
Strong incident leadership and operational judgment, including the ability to triage quickly, prioritize effectively, separate symptoms from causes, and make sound decisions under pressure.
Superb communication and influence skills, with the ability to lead across organizational boundaries and communicate clearly with engineers, senior leaders, and non-technical partners during high-stakes events.
A strong ownership attitude and calm execution style.
Experience serving as an incident commander, major incident manager, or senior on-shift technical lead
Experience in e-commerce, large-scale consumer platforms, or other critically important online environments
Familiarity with executive communications during production incidents
Experience improving monitoring, alert quality, response automation, or postmortem effectiveness
Comfort using data, telemetry, dashboards, and change history to form and validate technical hypotheses during live incidents
The Site Engineering Center exists to protect the community and internal customers by ensuring the reliability of critical services through strong detection, repair, and continuous improvement. As a Technical Duty Officer, you will sit at the center of that mission. Your leadership will directly influence site stability, customer trust, and the speed and quality of eBay’s response when the unexpected happens.
This role is part of the Site Engineering Center and operates on a fixed shift schedule. This position is based in Dublin, Ireland and is aligned to a day shift. Team members work four consecutive 10-hour shifts, including one weekend day. This is a true on-shift operational role — you will not be on call outside your scheduled hours.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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