Find It Jobs in Dublin 2, D

IT Service Portfolio Manager
ICON Plc —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Bachelor's degree
1h
Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
19h
Level 3 Senior Network Engineer (Cisco ACI required)
ICON Plc —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Customer Solutions Architect, Manager
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Leadership
- Annual leave
- Sick pay
Quick apply
Senior Solution Architect – D365 CE
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Customer service
- JavaScript
Quick apply
IT Platform Lead
Supermetrics —Dublin, County Dublin
- AI
- Python
Quick apply
Service Driver HGV - Shred-It
Stericycle —Dublin, County Dublin
- Heavy lifting
- Customer service
- Life insurance
Oracle Cloud Financials Solution Architect, Hybrid
Deloitte —Dublin, County Dublin
- €90,000 a year
- Full-time
- Hybrid work
- Oracle
- Business development
- Leadership
Senior Solution Architect
NTT Ltd —Dublin, County Dublin
- Hybrid work
- Communication skills
- Negotiation
12d
Technical Support Engineer - German or French
Salesforce —Dublin, County Dublin
- Full-time
2d
UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Engineering
- Master's degree
- Gym membership
- Referral programme
Consulting Solutions Architect
TransAct, a Presidio Company —Dublin, County Dublin
- Hybrid work
- Sales
- IT
- AI
1d
Technical Support Engineer (French speaking)
Salesforce —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- Computer Science
1d
Solutions Architect - Italian Speaker
MongoDB —Dublin, County Dublin
- Azure
- Sales
- Java
SAP SCM Solution Architect
Bluecrux —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
Quick apply
Solution Architect ROI
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- No degree
Quick apply
14d
Principal Solutions Architect
MongoDB —Dublin, County Dublin
- Remote
- Azure
- Sales
- Java

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Service Desk Agent - Contractor
Atos —Dublin, County Dublin
6+ months previous IT contact center or customer service experience. The role is a fixed-term one for a period of 12 months. Contract circa 29K per annum.
€29,000 a year
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IT Service Portfolio Manager

ICON Plc -
Dublin, County Dublin

Apply Now

Job details

Full-time
1 hour ago

Qualifications

Customer service
English
Bachelor's degree
IT
Negotiation

Full job description

Manager, IT Operations - Office Hybrid in Leopardstown, Dublin 18

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Role:

Establish, supervise, and manage the service portfolio assigned to a business service line. Interact with the business function to identify the service portfolio required from IT operations. Act as a liaison and representation between IT Digital Operations and business unit, being the advocate for the business service line within IT Digital Operations. Raise funding requirements for service requirements and drive operational change agenda. Oversee service portfolio health status, run metric analyses and proactively engage with IT and business units to drive service improvements.

Duties:

Service Portfolio Management for the Business Service Line dedicated to.
Monitor, manage, and maintain the "portfolio pipeline of demand, resources, projects and enhancements to ensure effective tracking and delivery within all financial measures and portfolio constraints."
Agree on portfolio requirements planning forward, create and manage a demand budget and drive service portfolio roadmap for the business service line.
Align IT service Portfolio setup and delivery to strategic business service line goals.
Measure and analyse the service demands of business service line customers and end users, work with IT operational groups and group peers to improve service delivery and service experience.
Run analyses on inbound incidents and requests opened by business service line.
Develop and maintain a portfolio resource plan to monitor resource capacity and utilization.
Establish and foster relationships with all partners and relevant stakeholders including the IT leadership, business service line, finance, business partners, and customers.
Lead and optimize the business service line journey and experience with IT Digital Operations. Provide feedback, and when necessary, escalate service and/or process-related issues and key development needs to the appropriate departments.
Prepare and communicate business and/or technology alignment plans to the IT Digital Operations, business service line, and other stakeholders.
Remain up to date with the current and emerging industry trends and best practices.
Evaluate and communicate risks associated with investments and purchases related to service management.
Collaborate with business service line, technical teams, and Finance Business Partner to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
Update and coordinate with IT Digital Operations Leadership on service portfolio planning, status, performance, prioritization, funding, and approval.

To be successful in the role, you will ideally have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires strong communications skills and customer service experience along with strong problem management skills. The qualified applicant must have the ability to work with technical groups as well as business representatives at all levels within the organization.
A Bachelors degree (B.S.) from a four-year college or equivalent knowledge in the IT industry.
ITIL Certification is a requirement.
Some travel and the ability to work flexible hours, including some weekends, may be required.
Ability to read, analyse and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the staff.
Excellent skills in business English, verbal and written.
Negotiation and influencing skills.

#LI-Hybrid

#LI-MK2

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request .

Are you a current ICON Employee?

Apply Now

Refine Your Search

it jobs in dublin 2, d

IT Service Portfolio Manager

Service Desk Agent - Contractor

Level 3 Senior Network Engineer (Cisco ACI required)

Customer Solutions Architect, Manager

Senior Solution Architect – D365 CE

IT Platform Lead

Service Driver HGV - Shred-It

Oracle Cloud Financials Solution Architect, Hybrid

Senior Solution Architect

Technical Support Engineer - German or French

UKI Technology Consulting - SAP Solution Architect - Ireland - Senior Manager

Consulting Solutions Architect

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Solutions Architect - Italian Speaker

SAP SCM Solution Architect

Solution Architect ROI

Principal Solutions Architect

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