Find Senior compliance executive / compliance manager Jobs in Dublin, D

Temporary Higher Executive Officer - Contact Centre Manager
Coimisiún na Meán —Dublin, County Dublin
- €60,029 a year
- Microsoft Office
- Leadership
- Communication skills
3d
Senior Program Manager / Program Director
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
4d
Control Manager VP - Commercial Card (Payments)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
12d
Head of Design & Build
Cushman & Wakefield —DUBLIN 2, County Dublin
- Full-time
- Project management
- Contracts
- Construction experience
Quick apply
AI & Data - Applied AI Delivery Architect - Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
- Gym membership
Associate, Private Credit Fund Accounting, PFS - Dublin
BlackRock Investments —Dublin, County Dublin
- €75,000–€95,000 a year
- Finance
- Bachelor's degree
- Organisational skills
- Work from home
Engineering Manager
Innalabs —DUBLIN 15, County Dublin
- Full-time
- Engineering
- Leadership
Quick apply
UKI Business Consulting-Infrastructure and Capital Projects - Risk Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Gym membership
Senior Insurance Client Advisor - Large Clients
Marsh —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- IT
Project Manager - Switchgear Solutions
CEL - Critical Power —Dublin, County Dublin
- Full-time
- English
- Bachelor's degree
- Budgeting
Quick apply
Senior Business Value Engineer - EMEA
New Relic —Dublin, County Dublin
- Hybrid work
- Spanish
- Master's degree
- No degree
Social Media Manager (12-Month FTC) New
Kohlberg Kravis Roberts & Co. —Dublin, County Dublin
- Social media management
- Leadership
4d
Head of Legal - Ireland
Barclays —Dublin, County Dublin
- Analysis skills
- Business
5d
FSO Risk Consulting - Financial Services Risk Mgmt - Regulatory Transformation - Director -Dublin
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Master's degree
- Recruiting
- Business
- Gym membership
11d
UKI Business Consulting - Finance Transformation, Data & AI, Senior Manager
EY —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Business development
Data Transformation Director - Data & AI - Technology Consulting - Advisory
PwC —Dublin, County Dublin
- Full-time
- Azure
- Research
- AWS
Director of Sales Engineering
Tate Europe —Dublin, County Dublin
- Full-time
- Sales
- Engineering
- Master's degree
Quick apply
Associate, Service - Japanese Speaker
GLG —Dublin, County Dublin
- English
- Bachelor's degree
- Communication skills
Quick apply
Pharmacy Technician
Beaumont Hospital —Dublin, County Dublin
- Part-time
- No degree
1d
Senior Success Architect- Health and life Sciences Industry
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- Communication skills

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Temporary Higher Executive Officer - Contact Centre Manager

Coimisiún na Meán
Dublin, County Dublin

Apply Now

Job details

Temporary
€60,029 a year
3 days ago

Qualifications

Process improvement
Microsoft Office
Quality assurance
Leadership
Communication skills

Full job description

Role Purpose

Cpl are seeking a Temporary Higher Executive Officer - Contact Centre Manager for our client Coimisiún na Meán. The successful candidate will be employed by Cpl on a 12 month temporary assignment working in Coimisiún na Meán. This role is required to lead and oversee the organisation's operational service delivery function, including governance of the outsourced contact centre provider, management of service performance, regulatory compliance, operational risk management, and customer service quality. The role is responsible for monitoring SLAs and KPIs, managing escalations and incidents, supporting supplier and contract management activities, leading service continuity planning, and driving continuous improvement initiatives. The increasing complexity and volume of operational governance, stakeholder management, reporting requirements, and service performance oversight necessitate dedicated leadership and management capacity.

About the Team

The Communications and User Support team at Coimisiún na Meán plays a vital role in shaping and maintaining the organisation's reputation and relationships with key stakeholders, internally and externally. We are responsible for developing and implementing communications approaches that promote awareness and understanding of Coimisiún na Meán's remit and activities. This includes engaging with the media, and elected representatives, managing our online presence, and overseeing events, as well as internal communications. Through our work, we aim to foster a positive and informed public discourse on media development and regulation in Ireland and beyond, and provide clarity on our organisations role, responsibilities and activities.

Key Responsibilities

Contact Centre Governance

Lead the operational relationship with the outsourced contact centre provider.
Chair operational governance meetings.
Monitor SLA and KPI performance.
Ensure contractual obligations are achieved.
Drive continuous improvement initiatives.
Prepare governance reports for senior leadership.

Operational Oversight

Manage operational escalations and incidents.
Monitor service demand, capacity and performance trends.
Lead service continuity and resilience planning.
Manage operational risks and mitigation activities.
Ensure timely resolution of customer service issues.

Regulatory Accuracy

Ensure customer interactions remain within regulatory requirements.
Review and approve operational scripts and guidance materials.
Support audit and compliance activities.
Escalate complex regulatory matters where required.

Process Ownership

Develop and maintain Standard Operating Procedures (SOPs).
Establish escalation processes and governance controls.
Develop contact handling frameworks.
Define and monitor service standards.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Essential Skills, Experience and Expertise

Applicants should demonstrate substantial experience in one or more of the following:

Contact centre management.
Operational service delivery management.
Outsourced provider governance.
Supplier and contract management.
Service performance monitoring and reporting.
Quality assurance and continuous improvement.
Incident, escalation and risk management.
Customer operations within a regulated environment.

Essential Skills and Qualifications

Proven leadership and people management experience.
Strong operational management capability.
Experience managing SLAs, KPIs and service performance frameworks.
Excellent analytical, reporting and decision-making skills.
Experience preparing governance reports and executive briefings.
Strong stakeholder engagement and communication skills.
Excellent organisational and planning abilities.
Strong Microsoft Office and reporting tool proficiency.

Desirable skills

Experience within a regulator, public body or regulated industry.
Contact Centre Management Experience
CRM platform governance and operational oversight.
Service design and process improvement experience.
Business continuity and resilience planning experience.
Quality assurance framework development.
Project or programme management experience.

Desirable Qualifications

Project or programme management qualification.
Professional certification in operational management, service management, governance, or related disciplines.

Additional Beneficial Attributes

Strong supplier relationship management capability.
Experience leading teams through change and transformation.
Excellent stakeholder influencing skills.
Commitment to delivering high-quality customer and stakeholder experiences.
Strong risk management and problem-solving skills.

Apply Now

Refine Your Search

senior compliance executive / compliance manager jobs in dublin, d

Temporary Higher Executive Officer - Contact Centre Manager

Senior Program Manager / Program Director

Control Manager VP - Commercial Card (Payments)

Head of Design & Build

AI & Data - Applied AI Delivery Architect - Senior Manager

Associate, Private Credit Fund Accounting, PFS - Dublin

Engineering Manager

UKI Business Consulting-Infrastructure and Capital Projects - Risk Manager

Senior Insurance Client Advisor - Large Clients

Project Manager - Switchgear Solutions

Senior Business Value Engineer - EMEA

Social Media Manager (12-Month FTC) New

Head of Legal - Ireland

FSO Risk Consulting - Financial Services Risk Mgmt - Regulatory Transformation - Director -Dublin

UKI Business Consulting - Finance Transformation, Data & AI, Senior Manager

Data Transformation Director - Data & AI - Technology Consulting - Advisory

Director of Sales Engineering

Associate, Service - Japanese Speaker

Pharmacy Technician

Senior Success Architect- Health and life Sciences Industry

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