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Director, SAP Commerce Cloud Operations
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Bristol-Myers Squibb —Dublin, County Dublin
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Senior Site Reliability Engineer

Develocity
Remote

Quick apply

Job details

2 days ago

Qualifications

Gradle
JUnit
Kubernetes
DevOps
English
Java
Bash (Unix shell)
AWS
Terraform
Scripting
S3
Apache
SaaS
Maven
AI
Communication skills
Python
Spring framework

Full job description

Who We Are

AI is changing how software gets built. Code production is becoming a commodity. The focus is shifting from writing code to orchestrating, verifying, and governing change – and the toolchain is the new constraint.

We are at the center of this shift. We build Develocity, a toolchain observability and intelligence platform used by some of the world's leading software organizations – Netflix, Airbnb, Spotify, SAP, major global banks, and hundreds more. Develocity helps software teams achieve delivery excellence through deep observability, build and test acceleration, and AI-powered intelligence across the entire toolchain – with current support for Gradle Build Tool, Apache Maven™, sbt, npm, and Python.

We are an AI-native company. AI is not a feature we're bolting on – it's central to how we work, how we think about our product, and where we're heading. We're investing deeply in making Develocity's unique data and decades of domain expertise accessible to both humans and AI agents, with trust, evidence, and explainability at the core of everything we build.

We have partnered with the Apache Software Foundation, the Commonhaus Foundation, the Micronaut Foundation, and other OSS projects such as Spring, Quarkus, Kotlin, JUnit, AndroidX, and many more to bring the values of Develocity also to the OSS Community.

Our Values

Seek to Understand: Everything starts with listening and understanding, and we strive to understand different viewpoints, problems, and motivations. Before we take action, we ensure we truly grasp the challenges, perspectives, and goals.

Know the Why: We approach our work with a clear sense of purpose, ensuring every step is deliberate and focused. We take meaningful action with urgency, but never at the expense of thoughtful consideration.

Innovate & Iterate: We embrace challenges and are not afraid to try new things, even if they might fail. With deep understanding and a clear purpose, we can develop creative and bold solutions to tackle challenges.

Own the Outcome: We are empowered to take initiative and we maintain transparency in our work and its outcomes. When we execute, we take responsibility for our decisions, measure the success of our innovations, and learn from the results.

Who You Are

We're building a new SRE team and looking for founding members to help shape how we operate. You'll be responsible for the reliability, performance, and availability of Develocity instances serving paying customers, open-source projects, and public-facing services, plus supporting infrastructure like artifact registries.

You'll work on our internally-built Cloud Application Platform, Kubernetes on AWS, and develop deep expertise in it. When incidents happen, you'll troubleshoot issues across the stack, from application to infrastructure. You'll collaborate with the Cloud Platform team to improve the tooling you depend on, and with engineering teams to build reliability into how we ship software. If you like automating things and hate doing the same task twice, you'll fit in well.

You'll be part of a distributed, remote-first team that values asynchronous communication and written documentation. Strong self-direction and clear communication across time zones are essential.

Responsibilities

Operate and maintain all Develocity instances and supporting services.
Participate in a follow-the-sun on-call rotation, owning incident response and troubleshooting issues across the stack.
Drive automation across application deployment, upgrades, monitoring, self-healing, and recovery.
Build and maintain observability for all managed services (logging, metrics, tracing, and alerting).
Work with engineering teams to build reliability into features from the start.
Run incident response and retrospectives, and make sure we learn from them.
Own disaster recovery, backups, and business continuity.
Communicate with customers during incidents and maintenance windows.
Optimize performance, resource usage, and costs.
Help evolve our SaaS operations as we grow.

Minimum qualifications

5+ years in SRE, DevOps, or equivalent role operating production services at scale.
Strong Kubernetes experience in production environments.
Cloud infrastructure expertise, preferably AWS (EKS, RDS, S3, EC2).
Proficiency with observability tools (Prometheus, Grafana) and Infrastructure as Code (Terraform).
Track record of incident management and response.
Knowledge of SRE best practices (SLAs, SLOs).
Scripting proficiency (Python, Bash) for automation.
Experience with 24/7 on-call rotations.
Strong written and verbal English communication.

Preferred qualifications

Experience operating SaaS platforms at scale.
Familiarity with Develocity.
JVM language experience (Java, Kotlin).
Disaster recovery planning and execution experience.
Customer-facing incident communication skills.
Experience establishing SRE practices in new or growing teams.

What We Offer

A ground-floor role in a new SRE team—you'll shape how we do things, not inherit someone else's decisions.
Real ownership of production systems used by engineers at companies you've heard of.
Direct interaction with customers when things go wrong (and when they go right).
A culture that values automation over heroics.
In-person meetings, such as our annual company offsite and team meetings.
Work from home in a remote-first environment.
Competitive salaries and equity grants.

Location

Remote from anywhere in Europe in the GMT timezone.
While our team works remotely and is spread across the globe, we deeply value daily interactions and collaboration.

Quick apply

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