Job Description: EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit www.exlservice.com .
Role Title: AI Platform Engineer
BU/Segment: Digital
Location: Dublin, Republic of Ireland (Flexible hybrid working)
Employment Type: Permanent
As part of your duties, you will be responsible for:
- Administer and operate the company's AI Gateway and Agent Builder platforms, ensuring availability, performance, and security.
- Serve as the company Subject Matter Expert (SME) for AI Gateway and Agent Builder, acting as the primary resource for guidance, best practices, and escalations.
- Educate and enable internal teams on effective usage of the AI Gateway and Agent Builder tooling, including delivering workshops.
- Manage platform health and uptime, including on-call rotations, incident response, and root cause analysis for platform issues.
- Own updates, patches, and version upgrades for AI Gateway and Agent Builder, coordinating rollouts with minimal disruption.
- Manage vendor relationships with LiteLLM, Langfuse, and Lyzr, including support escalations, roadmap alignment, and contract coordination.
- Track and triage bugs, feature requests, and enhancement backlog items across platforms, keeping stakeholders informed of status and priorities.
- Monitor, log, and report on platform usage metrics, cost, and performance, and surface insights to relevant stakeholders.
- Stay current with the latest developments in LLM gateway technologies, AI observability tooling, and agentic AI platforms.
- Collaborate with security, infrastructure, and engineering teams to maintain compliance with company standards and best practices.
Qualifications and experience we consider to be essential for the role:
- Minimum 3–6 Years of experience in platform engineering, DevOps, or technical operations:
- Hands-on experience administering or operating LLM gateway or AI observability platforms (e.g. LiteLLM, Langfuse, or comparable tooling).
- Familiarity with agentic AI platforms and low-code/no-code agent builders (e.g. Lyzr AgentStudio, LangGraph, CrewAI, or similar).
- Strong understanding of LLM APIs, prompt routing, cost management, and token usage optimization.
- Experience with cloud infrastructure — AWS, Azure, or GCP — including containerization (Docker/Kubernetes) and DevOps practices.
- Experience managing or administering SaaS or self-hosted developer platforms in a production environment.
- Demonstrated experience managing vendor or partner relationships, including SLA tracking and escalation handling.
Skills and Personal attributes we would like to have:
- Ability to communicate technical concepts clearly to non-technical stakeholders; comfortable delivering training and enablement sessions.
- Strong organizational skills for managing bug trackers, feature backlogs, and platform documentation.
- Proactive approach to monitoring platform health with experience using observability or APM tooling.
- Collaborative and comfortable working across distributed, cross-functional teams.
- Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
- Self-motivated, curious, and able to work productively under pressure
As part of a leading global Data and AI company, you can look forward to:
- A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
- At EXL , we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
- As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
- At EXL , we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.
To be considered for this role, you must already be eligible to work in the Republic of Ireland.
