Vacancy Number:
28844
Category:
Business
Job Type:
Full-time
Position Description
ESB Insurance Scheme provide private motor and home insurance to ESB employees and their families. We are currently seeking a motivated and customer-focused Personal Lines Insurance Advisor with approximately two years’ experience in a Personal Lines Insurance environment to join the team. The Personal Lines Insurance Advisor will be responsible for supporting customers across all stages of the insurance lifecycle, including new business, renewals, and mid-term adjustments.
In support of ESB’s strategic objectives, this role helps deliver a valued employee benefit by providing expert insurance advice, excellent customer service and efficient policy administration. Through supporting the ESB Staff Insurance Scheme, the role contributes to a positive employee experience while maintaining high standards of professionalism, compliance and customer care.
Key Responsibilities
Process and administer all aspects of Motor and Home insurance business, including New Business, Mid-Term Adjustments (MTAs), Renewals, Premium Payments and Renewal Reconciliation.
Deliver excellent customer service through telephone, email and written correspondence.
Support competitor benchmarking and assist in maintaining the competitiveness of Scheme products.
Ensure compliance with regulatory requirements and internal procedures.
Work collaboratively within the team and provide support across Home and Motor insurance activities as required.
Mandatory paid Overtime (up to 10 hours per month) may be required.
Experience and Qualifications
Essential
Must be APA Qualified (Accredited Product Adviser).
2 years' experience working in a Personal Lines Insurance role.
Strong technical knowledge of Home and/or Motor Insurance products.
Proven experience in the administration and processing of New Business, Renewals, and Mid-Term Adjustments (MTAs)
Excellent customer service and communication skills, with the ability to build positive customer relationships.
A high level of accuracy and attention to detail.
The ability to work effectively in a fast-paced environment while consistently achieving performance targets, and to demonstrate s trong teamwork and collaboration skills.
Desirable
CIP (Certified Insurance Practitioner)
Knowledge of Applied system
Experience in both home and motor insurance
Location
This position will be based in in ESB Head Office, 27 Lower Fitzwilliam Street, Dublin 2.
Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate will be required to work full-time in the office until training is completed (potentially 4-6 months) and thereafter may gradually work flexibly, with attendance in the office for in-person collaboration at least three days per week . All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.
Reporting To
ESB Insurance Scheme Manager
Why Work with Us?
Opportunity to lead Ireland’s transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
ESB Insurance Scheme for private home and motor insurance
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€41,500 - €48,800 per annum (depending on experience)
Closing Date
14th August 2026
Interview
Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:
Accountable and Ethical
Collaborative
Growing and Adaptive
Proactive
Respectful and Supportive
Notes
Your application will be held in reserve for 6 months should you be suitable for the role.
The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
[email protected].
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.
