Find System centric services – Jobs in Dublin, D

Customer Service Assistant
Hannon Transport —Lusk, County Dublin
- €35,000 a year
- Full-time
- CRM software
- Customer service
- Leaving certificate
Quick apply
13h
Automation Engineer
Pfizer —Dublin, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- No degree
15h
Strategic Customer Success Manager - French Speaking
MongoDB —Dublin, County Dublin
- Azure
- English
- AWS
12h
Cloud Platform Engineer
Grouper —Dublin, County Dublin
- Full-time
- Remote
- Azure
- Java
- AWS
Quick apply

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Customer Service Assistant

Hannon Transport -
Lusk, County Dublin

Quick apply

Job details

Full-time
€35,000 a year
13 hours ago

Benefits

Bike to work scheme
Company events
On-site parking

Qualifications

CRM software
Customer service
Logistics
Leaving certificate
Communication skills

Full job description

Job Description

Job Information

Job Title

Customer Service Assistant

Department

Transport Operations

Reports To

Transport Director

Location

Lusk, Co Dublin

Salary

€35,000

Shift Pattern

Mon-Fri 10am-6pm

1 in every 5 weekend Sat and Sun 8am-4pm

Job Purpose

The Customer Service Assistant provides exceptional support to our clients, ensuring their transportation needs are managed efficiently and effectively. This role is key to maintaining strong customer relationships and enhancing the overall customer experience.

Duties and Responsibilities

Customer Interaction

Handle inbound and outbound customer inquiries via phone, email, and chat
Provide timely and accurate information about Hannon transport and logistics services

Problem Resolution

Address and resolve customer complaints and issues promptly
Ensure customer satisfaction and retention through effective communication

Booking and Scheduling

Assist customers with booking and scheduling transportation services
Manage changes, cancellations, and updates to bookings as required

Data Management

Maintain accurate records of customer interactions, transactions, and feedback in the CRM and TMS systems
Ensure all data entry is accurate and up to date

Collaboration

Work closely with operations, logistics, and other departments to ensure smooth service delivery
Communicate effectively to resolve issues and support operational processes

Feedback Collection

Gather and report customer feedback to help improve service and overall customer experience

Policy Adherence

Ensure compliance with company policies, procedures, and regulatory requirements

Knowledge, skills and experience required

Essential

Leaving Cert or equivalent; additional qualifications in customer service or related fields are a plus
Previous experience in a customer service role, ideally in transport or logistics
Excellent communication and interpersonal skills
Strong problem-solving abilities with a customer-centric approach
Proficiency in using CRM software and other customer service tools
Ability to multitask and manage time effectively
Attention to detail and accuracy in data entry

Personal Attributes

Proactive and customer-focused
Friendly, professional, and approachable
Adaptable to changing workloads and priorities
Team player with a positive attitude

Why join Hannon Logistics

Join a company focused on innovation, sustainability and growth
Professional development and training opportunities
A competitive salary and company benefits are available for the right candidate

Note: This description is intended to be a guide of what duties are most likely to be but should not be taken as a definitive list. Hannon reserves the right to vary duties and add duties as they deem necessary.

Pay: €35,000.00 per year

Benefits:

Bike to work scheme
Company events
On-site parking

Work Location: In person

Quick apply

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system centric services – jobs in dublin, d

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Strategic Customer Success Manager - French Speaking

Cloud Platform Engineer

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