Find Software engineering manager – infrastructure and security Jobs in Dublin, D

Customer Experience Engineer
Microsoft —Dublin, County Dublin
- €63,400–€105,700 a year
- Full-time
- Azure
- Computer Science
- Engineering
1d
Network Cabling Quality Technician
Amazon Data Services Ireland Limited - A65 —Dublin, County Dublin
- Full-time
- AWS
- Communication skills
Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Maintenance
- Microsoft Office
- AWS
Director of Cloud, Enterprise Operations
Mastercard —Dublin, County Dublin
- Full-time
- Azure
- DevOps
- English
5d
Senior Engineering Manager, API Hub
Bentley Systems —DUBLIN 2, County Dublin
- Communication skills
Data Center Facility Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
Senior Software Engineer, Cash Forecasting
Ripple —Dublin, County Dublin
- Full-time
- Azure
- Oracle
- AWS
Quick apply
13d
Optical NDE II, Optical Long Haul Network Deployment
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Project management
- Bachelor's degree
Quality Assurance Engineer (12 month FTC), Data Centre Design Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
13d
Design Project Engineer - Mechanical, Fleet Remediation Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- System design
- AWS
- Bachelor's degree
Software Dev Engineer, AWS Database Migration Service
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Oracle
- Computer Science
- AWS
4d
Mechanical Design Engineer, Data Centre Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Engineering
- Java
Founding Backend Engineer (Java)
Grand Intelligence —Dublin, County Dublin
- Full-time
- Hybrid work
- Java
- AWS
- AI
Quick apply
Staff DevOps Engineer
Ripple —Dublin, County Dublin
- Full-time
- DevOps
- Java
- AWS
Quick apply
Principal Security Engineer, AWS Security
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Leadership
- Python
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home
Senior Engineer Electrical
Exyte GmbH —Leixlip, County Kildare
- System design
- Bachelor's degree
- Communication skills
Colo Controls Engineer, Colo Regional Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- AWS

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Customer Experience Engineer

Microsoft -
Dublin, County Dublin

Apply Now

Job details

Full-time
€63,400–€105,700 a year
1 day ago

Qualifications

Azure
Computer Science
Kubernetes
Engineering
PaaS
Bachelor's degree
IaaS
Information Technology

Full job description

Overview

Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Customer Experience Engineer joining Azure Engineering Operations, you will work alongside a team that is customer-obsessed and driven by problem solving. Here, you will work on the latest Artificial Intelligence technologies and engage deeply with enterprise customers, giving you opportunities to influence both cloud strategy and product road maps by partnering directly with engineering teams. Innovation is at the heart of what we do, and you will create solutions to resolve complex engineering problems while surrounded by passionate professionals who believe that extraordinary support is vital to customer success.

In this role, you will orchestrate deep engagements in incident management, support, and enablement, amplifying the customer voice throughout our own team and the Cloud + Artificial Intelligence organization. You will have the unique ability to innovate ways to scale insights and solutions across our broad customer base, helping to shape the Quality vision for Azure. Diversity and inclusion are central to how we operate, empowering you to work authentically and achieve your career aspirations.

At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

Conduct health checks to ensure customer environments are optimized and configured for deployment, and provide guidance on understanding and implementing new software updates and releases.
Serve as a connecting point and escalate specific customer issues to the appropriate teams, handling escalations from support or field teams and conducting root-cause analysis to ensure resolution.
Collaborate with product and business groups to understand customer product experiences and identify gaps, acting as the voice of the customer to inform future improvements.
Partner with internal teams such as program managers, software engineers, and customer service support to review, unblock, and resolve incidents and deliver solutions back to customers.
Gather feedback from customers and partners to identify feature and knowledge gaps, share best practices, and implement new features or tools to improve the Microsoft Azure experience.

Qualifications

Required/Minimum Qualifications

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND sufficient years of experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.

Preferred Qualifications

Proven years of customer facing experience.
Demonstrated experience supporting and troubleshooting enterprise-scale, mission-critical applications in a technology environment.
Proven customer-facing experience with a focus on resolving complex technical issues and driving successful outcomes.
Hands-on expertise in cloud technologies, particularly Azure Infrastructure (IaaS), Kubernetes, Data & Analytics, and Platform Services (PaaS).
Experience with on-call support, incident management, and service reliability in cloud environments.
Customer-focused mindset with a passion for delivering good customer experiences.
Growth mindset with the ability to quickly learn new technologies and adapt in a fast-paced environment.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Customer Experience Engineering IC3 - The typical base pay range for this role across Ireland is € 63,400.00 - € 105,700.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

software engineering manager – infrastructure and security jobs in dublin, d

Customer Experience Engineer

Network Cabling Quality Technician

Engineering Technician (Shifts) - Electrical, Data Cetner Engineering Operations

Director of Cloud, Enterprise Operations

Senior Engineering Manager, API Hub

Data Center Facility Manager

Senior Software Engineer, Cash Forecasting

Optical NDE II, Optical Long Haul Network Deployment

Quality Assurance Engineer (12 month FTC), Data Centre Design Engineering

Design Project Engineer - Mechanical, Fleet Remediation Engineering

Software Dev Engineer, AWS Database Migration Service

Mechanical Design Engineer, Data Centre Engineering

Sr. Manufacturing Test Engineer, AWS Rack Mfg Operations

Founding Backend Engineer (Java)

Staff DevOps Engineer

Principal Security Engineer, AWS Security

Electrical Capacity Install Technician , DCEO Capacity Install

Senior Product Engineer

Senior Engineer Electrical

Colo Controls Engineer, Colo Regional Engineering

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