Find Onsite support engineer Jobs in Dublin, D

Enterprise Service Desk L1 Engineer
Ergo —Dublin, County Dublin
- Computer Science
- Customer service
- Master's degree
10d
Senior Cost Accountant
West Pharmaceutical Services —Dublin, County Dublin
- €63,100–€80,200 a year
- Microsoft Excel
- ERP systems
- Finance
3d
Network Engineer
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- No degree
4d
SIM Engineer I
Cubic³ —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
4d
Senior Manager, Architecture & Components
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
4d
Manager, Architecture & Components
Bristol-Myers Squibb —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Computer Science
14h

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Security Relief Officers – Healthcare
BidvestNoonan —Swords, County Dublin
Excellent communication skills, including fluent English. Provide excellent customer service with fluent English communication. Pay Rate: €15.41 per hour.
€15.41 an hour
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Enterprise Service Desk L1 Engineer

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
10 days ago

Qualifications

Computer Science
Customer service
Technical support
Master's degree
Firewall
Bachelor's degree
IT
TCP/IP
Communication skills
Information Technology

Full job description

Location: Ergo Office, 1st Floor Block T, D03 R6C6, Co Dublin

Job Type: Permanent

Work Type: Onsite Client Office/Ergo Office

Role Type: Technical Support

Overview of Role

Ergo is seeking an Enterprise SD L1 Engineer to collaborate directly with global clients in Financial, Pharma, and Public sectors. As an SD L1, you will operate within the Managed Service Business Unit and collaborate with L2/Deskside Support, VIP Support, ITSM, SIAM, and vendor teams. The role focuses on delivering effective front-line support in line with client requirements and process maturity, always enhancing value for people, process, tool, and infrastructure components of the service.

Role & Responsibilities

Receive and log all incidents and service requests from End Users via ITSM systems

Monitor and forward tickets according to KPIs/SLAs; keep users updated until resolved

Provide telephone/IM-based entry to call logging systems for all IT-related issues

Generate, reopen, or log tickets for unresolved or rejected requests

Attempt first-time fixes for straightforward issues (e.g., AD resets) and triage/route hardware incidents to L2 if required

Log, assign, and report for third-party software/hardware issues with no direct resolution

Escalate issues to internal/external teams, monitoring all tickets until closure

Support incident management, request fulfilment, service improvement, change, and problem management as per defined processes

Skills, Qualifications & Experience

Microsoft Operating Systems and Applications, including MS Office 365

Familiarity with anti-virus/spyware/malware solutions

Basic understanding of networking (TCP/IP, switching, firewalls)

Knowledge of industry standard troubleshooting procedures

Effective communication and customer service skills

Documented technical competency; industry accreditations (Microsoft, Cisco, Citrix, HP) desirable

IT qualifications preferred

Experience

1+ year in SD L1 Technical Support role (desirable)

Experience in working with ITSM, service desk processes, or ticketing systems

Background supporting enterprise or large environments

Education & Certifications

Bachelor's or master's in computer science, IT, or Engineering (preferred)

Industry standard certifications (Microsoft, Cisco, Citrix, HP) preferred but not required

Visa

Irish/EU Citizen or Stamp 4 Visa holder.

About Us

As Ireland's largest IT Solutions Provider with a growing global footprint, ergo offers deep expertise across managed IT & hardware services, cloud, applications & software services, IT resourcing, and modern work solutions. Our recent technology awards reflect our commitment to delivering industry-leading IT solutions, highlighting our team's dedication and expertise.

Apply Now

Refine Your Search

onsite support engineer jobs in dublin, d

Enterprise Service Desk L1 Engineer

Senior Cost Accountant

Network Engineer

SIM Engineer I

Senior Manager, Architecture & Components

Manager, Architecture & Components

Other jobs to consider

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