Company Description
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
The Eurofins network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world.
We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.
If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins network
Job Description
The purpose of this job is to work as part of a team providing operational support across sample registration, reporting, logistics coordination and operational customer communications within the Service Centre. Working as part of the Analytical Services / Operations function, the Cross Sales Technical Assistant supports the accurate receipt, registration, tracking and progression of customer samples through the testing lifecycle. The role combines technical administration, sample management, reporting support, logistics coordination and mailbox-based outbound communications to help ensure efficient workflow management, timely result delivery and clear operational follow-up.
Please note this is a full time role working 39 hours per week - Monday, Tuesday, Thursday and Friday 09:15 till 17:30 and Wednesday 09:00 till 17:30.
Full training for this role will be provided.
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Receive, check, sort and process incoming samples in line with documented procedures for transfer to partner testing laboratories ensuring appropriate temperature control, storage and prevention of cross-contamination.
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Accurately register customer samples in eLIMS, ensuring customer, sample and testing information is complete and correct.
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Verify supporting documentation, testing requirements and sample condition prior to registration or escalation.
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Undertaking day to day effective, accurate and efficient processing of workload within the Service Centre and perform tasks assigned by the Cross Sales Operations Manager.
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Adhere to regulations and laboratory policies regarding health and safety and maintain a clean and hygienic working environment
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Assist with sample disposal and general cleaning and maintenance.
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Monitor sample progress, reporting queues and outstanding results to support on-time result delivery.
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Follow up on outstanding results with partner / subcontract laboratories where required to support timely reporting.
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Issue or coordinate operational notifications relating to reporting updates, result availability, delays or missing information.
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Prepare sample shipments and associated documentation for subcontract laboratories and customers where required.
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Maintain accurate and systematic records relating to sample registration, testing and reporting activities.
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Undertake general technical administration duties to support the effective operation of the business.
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Monitor assigned shared mailboxes and respond to operational queries in a professional and timely manner.
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Provide outbound client communications relating to sample receipt, testing progress, logistics updates, reporting notifications and delay updates.
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Route queries to the appropriate department or operational owner where technical input, complaint handling or decision-making is required.
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Ensure communications are clear, accurate and aligned with documented processes and available information.
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Maintain records of relevant communications and follow-up actions.
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To have a sound knowledge of relevant documents within the Quality system including SOPs, Quality Manual, and relevant methods applicable to the post.
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Participate in the training programme, undergoing further training as required and participating in schemes to ensure on-going competence.
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Additional duties as required to fulfil the requirements and demands of the Service Centre.
Qualifications
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Secondary level qualifications to include English, Mathematics, Science.
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Proficient in use of MS Office packages in particular Excel.
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Excellent keyboard skills.
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Excellent standard of written and spoken English and numeracy skills.
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Hard working self-motivated and professional team player.
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Ability to work well under pressure.
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Excellent attention to detail.
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Ability to multi-task, prioritize, organise and co-ordinate your own workload.
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Flexibility.
Additional Information
At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.
As a Eurofins employee you will benefit from:
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Additional Annual Leave at Employees set service dates
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Company Pension Plan
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Life Assurance Scheme (4 times annual salary)
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Healthcare Cash Plan (6+ months service)
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Enhanced Maternity, Adoption and Paternity Schemes
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Employee Assistance Programme – 24/7 confidential
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Health and Wellbeing Programmes
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Free parking
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Worldwide career opportunities
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We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.
What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.
Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.
Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
