Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Internal Firm Services - Other
Management Level
Associate
Job Description & Summary
At PwC Ireland, you’ll be part of a purpose-driven organisation dedicated to building trust in society and solving our clients’ most complex challenges. Here, diverse teams collaborate across sectors and geographies to deliver innovative solutions that make a real difference.
We invest in your growth through continuous learning, leadership development, and access to cutting-edge technology, empowering you to shape your career and impact the future of business and society.
About the role:
Within BES, the Business Administration (BA) function delivers innovative workplace and business-focused solutions across the firm through our collaborative team of experts. Our team ensures the effective operation and support of client service teams is in safe hands. We are passionate about customer service and deliver a wide range of services, from core administrative tasks to value-add work for our stakeholders.
BA is composed of four Hubs – Core Administration, Commercial Operations, Events and Travel, and Documentation.
What you will do :
This is a fantastic opportunity for the right individual to;
Be an integral part of the Business Administration team providing dedicated support to Partners
Proactively develop their personal and technical skills to enhance their career
Expand their networks across PwC
Significantly broaden their understanding of the firm
To be successful you will have the ability to liaise, influence and challenge effectively to build strong networks and relationships at all levels, both internally and externally.
You will report into a Team Leader and will have a Career Coach to support your career aspirations and personal development. You will drive your own self development through gaining continuous feedback, evidencing an active commitment to upskilling in the role and taking ownership to plan and attend regular Career Coach Catch Ups.
The role requires a high-level of self-management and personal responsibility coupled with the ability to prioritise, organise and manage tasks and workload. You will have a customer service mindset, good technical skills and the ability to keep up to date with current and emerging technology.
Purpose-led work you’ll be part of
As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Responsible for:
Management of an executive-level BA service for Partners
Ownership of all enquiries and problems, resolving or escalating issues as appropriate.
Work with your stakeholders to ensure compliance with the Firm’s policies and procedures and meet the Firm deadlines.
Draft complex and sensitive communications on behalf of partners.
Proactively coordinate meeting logistics and anticipate conflicts.
Attend meetings as appropriate, providing detailed and actionable minutes.
Manage follow-up on key action items and ensure accountability.
Project coordination - attend project meetings (as requested) to understand requirements, delivery timescales, supporting actions and regular interaction with the project team.
Manage partner inboxes, prioritising critical communications. Handle sensitive documents with a high level of confidentiality and integrity.
Build and maintain strong client relationships, addressing issues proactively.
Liaise with the BA Hubs and Regional Offices as necessary.
Delegate transactional work where appropriate to effectively manage workloads.
Ability to draft stakeholder emails and engage with stakeholders to make decisions.
Support stakeholders and others in upskilling of Firmwide systems.
Additional responsibilities where required:
Informal coaching junior team members
Involvement in team activities that contribute to personal & Firm development
Other ad hoc responsibilities as required
Who we are looking for :
Secondary level education and a relevant Post second level qualification.
A minimum of 4 years of proven experience in a similar role, providing comprehensive administrative support to senior executives or management teams.
Proficiency in Microsoft 365 applications (Word, Outlook, PowerPoint, Excel).
Demonstrated strong project management and coordination skills, with the ability to effectively prioritise and manage multiple stakeholders' conflicting priorities.
Experience in handling sensitive information.
Ability to thrive in a fast-paced, dynamic environment, demonstrating resilience and adaptability.
Demonstrated champion of Evolved PwC Professional behaviours.
Preferred Experience
Excellent organisational skills and self-motivation, demonstrating a commitment to continuous self-development.
Strong influencing and communication skills, both verbal and written.
Ability to develop internal and external networks to support business objectives.
Flexibility and agility to adapt to changes and contribute effectively to system improvements or firm initiatives.
Role model for inclusivity, with an understanding of cultural differences and a commitment to diversity.
Our commitment to you
We’re committed to building an inclusive culture that empowers our people to thrive and feel a sense of belonging at PwC. We seek to attract talented people from different backgrounds with diverse perspectives who can bring innovation and creativity. At PwC, your hard work doesn't go unnoticed. We celebrate your achievements not just within the firm , but among your peers as well. Our rewards are designed to fit your unique lifestyle and needs . And because being part of PwC should be rewarding every day, you'll have access to PwC p erks a handpicked selection of exclusive discounts, experiences, and extras just for being part of our team.
Application support
We are committed to an inclusive recruitment experience. If you require any adjustments during the application or interview process, please let us know ([email protected]) . All requests will be treated confidentially and supported wherever possible to help you showcase your strengths.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing, Electronic Filing, Electronic Records Management {+ 31 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
