Find Technical program manager, site reliability engineering Jobs in Carrigtwohill, C

Qualification Profile: Agilent University Coordinator for Customer Training (Temporary position)
Agilent Technologies Ireland Limited —Little Island, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
11d
AppleCare BPR Project Manager (15 months)
Apple —Cork, County Cork
- Bachelor's degree
- Business
- Time management
4d
Lead Electronic Engineer
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
6d
Electronic Engineer II
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
6d
Finance - Accounting Manager
Gilead Sciences —Cork, County Cork
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
4d
Senior Product Manager, Workvivo - Ireland
Zoom —Cork, County Cork
- €69,200–€110,700 a year
- Full-time
- Research
- Product management
- Agile
5d
Performance Manager
PepsiCo —Cork, County Cork
- Engineering
- Finance
- Project management
4d
Product Development Manager - Content Systems
Snap-on Diagnostics —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Flexitime
- Work from home
Quick apply
3d
Senior Consultant. Consultation, Communications and Engagement
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
2d
Sr. Associate, Employee Care - Benefits & Leave of Absence
McKesson —Cork, County Cork
- €38,300–€63,800 a year
- Monday to Friday
- Customer service
- Bachelor's degree
- Conflict management
- Annual leave
2d
Maintenance Technician
GE HEALTHCARE —Cork, County Cork
- Overtime
- Maintenance
- No degree
5d
Factory Mechanical Maintenance Engineer
O'Keeffe's Bakery —Ballincollig, County Cork
- Weekend availability
- Maintenance
- No degree
- Mechanical knowledge
Quick apply
3d
Drug Safety and Post Marketing Surveillance Manager
McKesson —Cork, County Cork
- Supervising experience
- Project management
- No degree
- Work from home
4d
Principal Consultant, Stakeholder Engagement and Communications
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
2d
Lead Electronic Design Engineer
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
5d
Hardware Electronics Engineer II
Advanced Energy Industries, Inc. —Cork, County Cork
- Doctoral degree
- Master's degree
- Bachelor's degree
5d
Steel Fixer
Energy Recruitment Ltd —Cork, County Cork
- €21.37–€25.00 an hour
- Full-time
- No degree
- Construction experience
- Sick pay
Quick apply
10h

More jobs to discover

Find similar jobs that you might be interested in.

AppleCare BPR Project Manager (15 months)
Apple —Cork, County Cork
Must be able to see beyond the current state, identify risks/opportunities and drive project teams toward the desired program outcome.
4d

I want to receive the latest job alerts for technical program manager, site reliability engineering in carrigtwohill, c

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical program manager, site reliability engineering jobs near carrigtwohill, c

Senior Product Manager jobs in Cork, County Cork

Project Manager jobs in Cork, County Cork

Maintenance Technician jobs in Cork, County Cork

Accounting Manager jobs in Cork, County Cork

Electronics Engineer jobs in County Limerick

Electronics Engineer jobs in Dublin, County Dublin

Electronics Engineer jobs in County Dublin

Gas Engineer jobs in Dublin, County Dublin

Electronics Engineer jobs in County Galway

Training Coordinator jobs in South Dublin, County Dublin

Training Coordinator jobs in County Mayo

Training Coordinator jobs in Dublin, County Dublin

Project Coordinator jobs in Dublin, County Dublin

Hgv Mechanic jobs in Dublin, County Dublin

Aviation Maintenance jobs in Shannon, County Clare

Maintenance Mechanic jobs in Kinnegad, County Westmeath

Maintenance Mechanic jobs in County Dublin

Maintenance Mechanic jobs in Sligo, County Sligo

Wellness Consultant jobs in Dublin, County Dublin

Legal Consultant jobs in Dublin, County Dublin

Qualification Profile: Agilent University Coordinator for Customer Training (Temporary position)

Agilent Technologies Ireland Limited
Little Island, County Cork

Apply Now

Job details

Full-time
11 days ago

Benefits

Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
SAP CRM
Customer service
SAP
English
Organisational skills
LMS
Communication skills
German

Full job description

Job Description

The Agilent University Coordinator for Customer Training is responsible for the professional, customer-oriented, and process-compliant coordination of Agilent University training activities. The role ensures that classroom, onsite, virtual, and customer-specific trainings are planned, administered, prepared, delivered, and followed up smoothly. The Coordinator acts as a central interface between customers, trainers, Program Managers, Sales, Scheduling, Customer Care, and internal support functions.

Purpose of the Role

The purpose of the position is to ensure high customer satisfaction, efficient training execution, and reliable service quality. The Coordinator supports customers in using the appropriate training formats, ensures transparent communication, and makes sure that all relevant process steps, documentation, and system entries are completed accurately and on time.

Main Tasks and Responsibilities

Coordinate customer trainings in the formats of classroom training, onsite training, virtual instructor-led training, and customer-specific training.
Handle customer inquiries through central entry channels, particularly email, phone, or internal forwarding by Sales, Field Service, or Customer Care.
Support the selection of suitable training formats based on customer needs, instrument configuration, software version, number of participants, training objective, and availability.
Plan and align dates, trainers, rooms, laboratories, training materials, participant lists, digital access, and other logistical requirements.
Maintain and manage relevant data in LMS, SAP/CRM service order processes, OSBR, or other local tools.
Prepare and send training confirmations, digital training materials, remote access details, participant information, feedback links, and certificates.
Monitor registrations, participant numbers, course utilization, and open items through to successful completion of the training.
Support service order closure, billing preparation, OSBR updates, and follow-up on missing documents or feedback.
Communicate with trainers, Program Managers, and customers regarding schedule changes, special requirements, escalations, or unclear training content.
Ensure compliance with processes, local requirements, quality standards, and Customer Education standards.

Qualifications

Completed commercial, administrative, technical, or comparable education; alternatively, relevant professional experience in training coordination, customer service, service administration, or project coordination.
Experience in planning and organizing trainings, seminars, customer appointments, or service-related workflows.
Good understanding of end-to-end processes in customer training, from inquiry and planning through delivery, completion, feedback, and billing.
Confident use of Microsoft Office, especially Outlook, Excel, Word, and PowerPoint.
Experience with CRM, LMS, SAP, or comparable administrative systems is an advantage.
Basic understanding of technical or scientific training environments, especially in laboratory, service, or instrument-related settings, is desirable.
Very good written and spoken English skills; additional European languages, such as German or French, are an advantage but not mandatory.

Personal Competencies

Strong customer orientation with professional, friendly, and reliable communication.
Very good organizational skills, structured working style, and high reliability when handling parallel tasks.
Ability to set priorities and act in a solution-oriented manner, even in the case of short-term changes.
High attention to detail in data maintenance, documentation, scheduling, and customer communication.
Team-oriented collaboration with trainers, Program Managers, Sales, Scheduling, and other interfaces.
Independence, initiative, and accountability for the full completion of assigned processes.
Professional handling of escalations, customer questions, and unclear situations.
Intercultural awareness and confident communication in an international EMEA environment.

Key Tools and Process Knowledge

CRM / Service Order Management: creation, maintenance, status tracking, notes, document attachments, and closure support.
LMS: course creation, participant registration, rosters, certificates, feedback links, and training documentation.
Outlook / Shared Mailbox: structured handling of customer inquiries, follow-up, transparent communication, and prioritization.
MIMEO / digital material distribution: provision of training materials and access information.
OSBR / Reporting: support for revenue recognition, closure status, and open items.
Webex or comparable virtual meeting tools: preparation and communication of remote training information.
Local tools and processes for room planning, catering, printing, participant lists, feedback management, and certificate creation.

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

9-12 Months

Job Function:

Services & Support

Apply Now

Refine Your Search

technical program manager, site reliability engineering jobs in carrigtwohill, c

Qualification Profile: Agilent University Coordinator for Customer Training (Temporary position)

AppleCare BPR Project Manager (15 months)

Lead Electronic Engineer

Electronic Engineer II

Finance - Accounting Manager

Senior Product Manager, Workvivo - Ireland

Performance Manager

Product Development Manager - Content Systems

Senior Consultant. Consultation, Communications and Engagement

Sr. Associate, Employee Care - Benefits & Leave of Absence

Maintenance Technician

Factory Mechanical Maintenance Engineer

Drug Safety and Post Marketing Surveillance Manager

Principal Consultant, Stakeholder Engagement and Communications

Lead Electronic Design Engineer

Hardware Electronics Engineer II

Steel Fixer

More jobs to discover

I want to receive the latest job alerts for technical program manager, site reliability engineering in carrigtwohill, c

Related Searches

Explore jobs in more locations

Job Description

Purpose of the Role

Main Tasks and Responsibilities

Qualifications

Personal Competencies

Key Tools and Process Knowledge

Travel Required:

Shift:

Duration:

Job Function:

Jobseeker tools

Employer Tools

Browse

Stay Connected