Empyrean Solutions specializes in Financial Risk and Performance Management solutions for financial institutions. Empyrean offers a comprehensive suite of software products to power balance sheet simulations for asset-liability management, financial planning and analysis, capital stress testing, and funds transfer pricing. We deliver a complete solution that offers comfort to regulators and empowers institutions to manage risk and build stable long-term earnings.
The Platform Engineer for Empyrean Solutions has primary responsibility for supporting customers and managing, maintaining, and improving the Azure cloud infrastructure which supports production but can span the scope to other non-production like QA, development etc. The candidate will use ticketing tools like ServiceDesk Plus, Linear and Notion to triage tickets and projects. The candidate may also work on Azure Cloud infrastructure to build high-quality, innovative, and fully performing automation systems, following industry best practices and Empyrean security standards. Candidates need to be able to contribute to existing cloud and IT infrastructure and research new ones. Platform responsibilities will include managing/maintaining/troubleshooting existing infrastructure and IT processes, installation instructions and documenting functionality and above all supporting production customers.
The position will be supporting clients in the United States, so, hours of work will be 12.00 PM to 8.00 PM Monday though Friday.
Support production customers and internal users; involves use of tools like ServiceDesk Plus, Linear and Notion
Triage customer tickets as well as internal ones
Troubleshooting production and customer support issues related to application, infrastructures, connectivity, and cloud provider
Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them
Implementing various automation monitoring tools, IT infrastructure, and disaster recovery backup support
Perform day-to-day cloud and IT activities like provisioning and managing users, databases, backups, environments etc.
Defining and setting up development, test, release, update, and support processes for operations
Monitoring the processes during the entire lifecycle and updating or creating new improved processes
Encouraging and building automated processes wherever possible
Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
Incident management and root cause analysis
Provisioning and managing client-specific resources
Managing periodic reporting to management and customers
Managing patch management processes and executing them in a timely manner
Gather evidence for SOC Type 2 controls
Review policies and controls for SOC Type 2 audit
Implement and maintain security best practices
Assist sales team with answering IT questionnaires
Manage shared responsibilities for Azure Cloud
Implement data safeguards with IDS/IPS/DLP tools
Document processes and procedures
Remain up to date on industry trends, share knowledge among teams, and abide by industry best practices for configuration management and automation
Empyrean is open to exceptional candidates with no experience. Experience in following or similar areas are a plus:
Experienced in Microsoft Stack and Azure Cloud
Web server tools (IIS, Azure App Service)
Configuration Management Tools
Vulnerability Scanning tools like Tenable Nesus
Security Tools
Patch Management
Windows Server Management
IT Ticket Management tools
Version Control Tools
Scripting tools (Bash/Shell, PowerShell, Python, Yaml)
Infrastructure as Code
Knowledge of systems engineering tools
Communicating accurately and professionally both orally and in written form
Managing multiple projects and issues at one time
Working well independently with minimal supervision while also functioning as an integral part of a team
