Find Data analytics delivery senior manager Jobs in Carrickmines, D

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Customer Strategy and Growth Manager

Accenture -
Dublin, County Dublin

Apply Now

Job details

Full-time
10 days ago

Benefits

Gym membership

Qualifications

Business development
Bachelor's degree
Agile
Budgeting
AI
Communication skills

Full job description

Customer Strategy & Growth Manager

Practice: Accenture Song Service

Areas of Work: Customer Strategy & Growth Manager

Career Level: 07 - Manager

Location: Dublin, Ireland

Years of Exp: 6+ years

About Accenture & Accenture Song

Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology. The Service Team is part of Accenture Song and is dedicated to helping clients define, plan and deliver changes that impact end customers and the front-office including:

Moving organisations to a more customer-centric model and creating compelling customer propositions

Redefining customer journeys and personalising interactions using multi-channel strategies

Utilising the power of customer data to optimise customer engagements

Blending physical and digital engagement models to give customers a seamless service model

Using new technologies & platforms to deliver business and operating models change

About the

You'll lead high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience, create measurable growth, and build lasting customer relationships. We're looking for a manager-level practitioner who can shape strategy, lead delivery, and build trusted relationships across client and Accenture teams. Your expertise and skills should include the following focus areas.

AI & Digital Transformation

Identifying, shaping and delivering AI-enabled opportunities to transform customer experiences, improve operational efficiency, and unlock new sources of growth

Leading front-office operating model change for B2B and B2C organisations, from strategy through to implementation

Identifying growth opportunities, sizing value potential, and shaping client strategies to deliver them

Translating strategic vision into clear, prioritised roadmaps with accountable milestones, owners, and outcomes

Designing and quality-assuring customer-facing propositions, offerings, and pricing strategies

Owning digital transformation workstreams, including business case development, value tracking, risk management, and delivery of customer experience or cost-to-serve improvements

Customer-Centricity

Designing and leading the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes

Leading customer-centric process redesign using creativity, design thinking, research insight, and commercial rigour

Embedding new ways of working in client organisations, including adoption planning, governance, and change enablement

Designing and facilitating senior stakeholder workshops that drive alignment, decision-making, and momentum

Interpersonal Skills & Ways of Working

Excellent analytical, problem-solving, storytelling, and executive communication skills

Proven experience managing risks, dependencies, budgets, and senior stakeholder relationships in complex delivery environments

Ability to lead diverse, cross-functional teams across all project stages, from sales and shaping through to delivery and value realisation

Strong familiarity with agile delivery, product-oriented ways of working, and transformation governance frameworks

Your experience:

6+ years’ experience in customer strategy, growth, service transformation, or front-office operating model change

Experience shaping or delivering AI-enabled transformation initiatives is desirable.

Track record of leading teams or workstreams in the design and delivery of customer-impacting transformation programmes

Experience developing client relationships, shaping proposals, contributing to business development, and supporting sales conversations

Design Thinking practitioner; certification in Project Management and/or Agile Methodologies desirable

Bachelor’s degree or equivalent experience in a related discipline

Experience in management consulting is highly regarded; manager-level consulting experience is preferred

Role benefits

Competitive base salary

Extensive benefits package including pension, private health insurance, discounted gym membership

Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.

Flexible working arrangements can be discussed depending on the position.

Does this appeal to you? If so, we want to hear from you!

Apply using the following link:

If you have any particular requirements in the recruitment process, please let us know so we can look into any necessary adjustments. Contact us at [email protected]

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

Apply Now

Refine Your Search

data analytics delivery senior manager jobs in carrickmines, d

Customer Strategy and Growth Manager

Head of Retail Underwriting

Commercial Sales Manager

People and Culture Business Partner - Payroll & Total Reward

Executive Director - Head of Transfer Agency (Alternative Funds)

Talent Acquisition Partner

Senior Talent Acquisition Specialist

Risk Management Consulting - Infrastructure & Capital Projects

HR Director

Digital Media Analyst

Director, Engineering - Comms Capture

Digital Marketing - Agency Sales Manager - French Speaker

HR Business Partner

Finance Specialist Dynamics 365 Business Central Functional Consultant

Product Manager Authoring

Health Technology Director - Health Consulting - Advisory

Enterprise Brand and Go-to-Market Planning Senior Marketing Analyst

Sales Manager – Cloud & AI

Project Manager - Switchgear Solutions

AI Engineer

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