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Accommodation Assistant

Hotel Kilmore
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Quick apply

Job details

Permanent | Full-time
7 hours ago

Benefits

Food allowance
Employee assistance program
On-site parking

Qualifications

Hospitality
Cleaning

Full job description

The Hotel Kilmore in Cavan, part of Calusade Hotels group, is currently hiring Accommodation Assistants.

Who We Are – Calusade Hotels

Calusade Hotels is an Irish hospitality group owning and operating four well-established hotels: The Keadeen Hotel in Newbridge, Fairways Hotel and The Gateway Hotel in Dundalk, and Hotel Kilmore in County Cavan.

Across our hotels we are passionate about delivering warm, genuine hospitality and creating memorable experiences for our guests. Our teams take pride in the service we provide and the welcoming atmosphere we create in each of our properties.

At Calusade Hotels we believe exceptional hospitality begins with exceptional people. We are committed to creating a workplace where our teams feel supported, valued and proud to belong.

Position Summary

The Accommodation Assistant is responsible for maintaining the cleanliness, presentation and hygiene standards of guest bedrooms and public areas in line with Calusade Hotels standards.

Working under the guidance of the Accommodation Manager, this role ensures an exceptional guest experience through attention to detail, efficient room turnaround and full compliance with health, safety and hygiene procedures. The Accommodation Assistant contributes to operational excellence while embedding Calusade Hotels values across daily duties.

Key Responsibilites:

Service Delivery & Guest Experience

Clean guest bedrooms and assigned public areas in line with hotel standards and daily worksheets.
Deliver consistently high presentation standards to support an excellent guest experience.
Attend to guest needs and requests courteously and efficiently.
Assist guests and other departments by removing food trays and trolleys from bedrooms.
Ensure guest belongings in stayover rooms are respected and not moved unless discarded.
Report unusual circumstances or guest concerns to the Floor Supervisor.
Support the company Guest Service policy by anticipating and responding to guest needs.

Operational Standards

Collect daily worksheet and keys at the start of shift and return at end of shift.
Maintain supply trolley and equipment in a neat and orderly condition.
Stock trolley correctly with required linen, amenities and cleaning supplies.
Remove soiled bed and bath linen and replace with clean linen.
Dispose of waste appropriately from guest rooms and service areas.
Clean bathrooms, dust surfaces and vacuum rooms to required standards.
Replenish guest amenities, promotional materials and stationery.
Complete full cleans as directed by the Floor Supervisor.
Follow correct procedures when encountering 'Do Not Disturb' rooms.
Keep bedroom doors open while servicing and secure rooms when leaving.

Maintenance & Reporting

Report maintenance issues promptly via the appropriate system.
Identify and return damaged or soiled linen to the Laundry Department.
Notify the Floor Supervisor when bedding items require replacement.

Compliance & Risk Management

Comply fully with Health & Safety, Fire, Hygiene and Security policies.
Follow all HACCP and environmental procedures.
Ensure work is carried out in a manner that protects the safety and welfare of guests and colleagues.
Complete required documentation via Flow and Alkimii where applicable.
Adhere to all company policies outlined in the Employee Handbook.

Team Collaboration

Work effectively both independently and as part of the wider hotel team.
Maintain professional and respectful working relationships across departments.
Support colleagues in delivering a One Team, One Purpose culture.

Candidate Profile

Previous experience in a housekeeping or hospitality environment preferred.
Strong attention to detail and high cleanliness standards.
Ability to work efficiently in a fast-paced environment.
Strong work ethic with ability to work independently and within a team.
Flexible availability including weekends and holidays.

Core Competencies

Guest Experience Excellence
Attention to Detail
Operational Discipline
Communication & Teamwork
Compliance & Safety Awareness
Reliability & Work Ethic

Calusade Values

The Accommodation Assistant must demonstrate and embed the Calusade values:

Care
Strive for Excellence
Be Consistent
Grow with Ambition
One Team, One Purpose

Benefits:

Employee assistance program
Food allowance
On-site parking

Work Location: In person

Quick apply

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