Technical Support Engineer - Premium Accounts, Weekend Coverage
Harvey —Dublin, County Dublin
- Weekend availability
- Remote
- AI
- Communication skills
13d
Technical Support Engineer
Dye & Durham Corporation —DUBLIN 7, County Dublin
- Full-time
- Windows
- SQL
- Communication skills
Quick apply
5d
Business Systems Analyst – HR Platforms
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- English
- Analysis skills
- Project management
11d
Senior Recruiter-IT FTC 12-18 months
Cielo —Dublin, County Dublin
- Full-time
- Remote
- Bachelor's degree
- Human resources
- Recruiting
Quick apply
Partner Solutions Architect
Nebius —Dublin, County Dublin
- Remote
- Azure
- AWS
- AI
Quick apply
Senior Solution Architect – D365 CE
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Customer service
- JavaScript
Quick apply
11d
IT Support Engineer
ING —Dublin, County Dublin
- Hybrid work
- Azure
- English
- Windows
- Annual leave
2d
IT Systems Engineer
Daon Inc —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- Windows
- Bachelor's degree
Quick apply
6d
Field Based IT and Cyber Security BDM
Yellowcom Ltd —Dublin, County Dublin
- €40,000–€85,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
7d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
14d
Desktop Support Engineer Networking
Teleperformance —DUBLIN 3, County Dublin
- Weekend availability
- Google Suite
- Azure
- Microsoft Outlook
3d
Business Information Systems Analyst
The Convention Centre Dublin —DUBLIN 1, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- AI
- Annual leave
- Employee assistance program
Quick apply
5d
IT Support Analyst - Protection
Royal London —Dublin, County Dublin
- Hybrid work
- Azure
- SQL
- Communication skills
- Annual leave
3d
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
11d
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
11d
Desktop Support Engineer Networking
Teleperformance —Dublin, County Dublin
- Weekend availability
- Google Suite
- Azure
- Microsoft Outlook
4d
Helpdesk Tier 2 Analyst
Beacon Hospital —Dublin, County Dublin
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
4d
Procurement Professional - IT Software
BT —Dublin, County Dublin
- Hybrid work
- Continuous improvement
- Annual leave
6d
Technical Support Engineer
Salesforce —Dublin, County Dublin
- Full-time
- SQL
- JavaScript
- Scripting
11d
IT Manager/Senior IT Specialist
Cheshire Ireland —Dublin, County Dublin
- €58,152–€76,252 a year
- Azure
- English
- Windows
5d

I want to receive the latest job alerts for it in ballyfermot, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near ballyfermot, d

Technical Support Engineer jobs in Dublin, County Dublin

IT Support jobs in Dublin, County Dublin

IT Systems Engineer jobs in Dublin, County Dublin

Business Systems Analyst jobs in Dublin, County Dublin

IT Technician jobs in Dublin, County Dublin

Solution Architect jobs in Dublin, County Dublin

Cybersecurity Specialist jobs in Dublin, County Dublin

Biomedical Engineer, Internship jobs in Dublin, County Dublin

Technical Support Engineer jobs in Cork, County Cork

Technical Support Engineer jobs in Remote

Aim Support Worker jobs in Dublin, County Dublin

Junior Data Engineer jobs in Dublin, County Dublin

Senior Solution Architect jobs in Dublin, County Dublin

Senior Front End Developer jobs in Dublin, County Dublin

Automation Engineer jobs in County Limerick

Mechanical Engineer jobs in County Galway

Robotics Engineer jobs in Dublin, County Dublin

Senior Business Analyst jobs in Dublin, County Dublin

Internal Recruiter jobs in County Dublin

Audit Senior jobs in Dublin, County Dublin

Technical Support Engineer - Premium Accounts, Weekend Coverage

Harvey -
Dublin, County Dublin

Apply Now

Job details

Full-time
13 days ago

Qualifications

AI
Communication skills

Full job description

Location

Dublin

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high-touch, technically fluent support resource for Harvey’s most strategic customers, providing rapid, expert handling of complex, time-critical, and sensitive issues.

The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving, and takes pride in delivering a world-class customer experience.

This role follows a fixed Thursday to Monday OR Friday to Tuesday schedule, with weekend coverage included as part of the standard five-day workweek.

What You'll Do

Serve as a primary escalation point for Enterprise and Majors accounts, owning high-severity and technically complex support cases through resolution.
Triage, investigate, and resolve urgent customer issues with speed and sound judgment, coordinating across Support, Customer Success, Engineering, Product, and Security teams.
Maintain deep account context, including customer workflows, configurations, integrations, and sensitivities, and apply that context to troubleshooting and communications.
Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders.
Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps.
Participate in incident response workflows, including severity classification, escalation handling, and post-incident retrospectives.
Document root causes, resolutions, and preventative actions to improve product reliability, internal knowledge coverage, and operational maturity.
Contribute to the development and continuous improvement of escalation playbooks, runbooks, and support tooling.
Partner closely with Customer Success Managers to enhance Harvey’s post-sale technical engagement and overall customer experience.

What You Have

Experience supporting enterprise or highly regulated software products in technical support, escalation management, or technical account-facing roles.Proven experience engaging and managing high-level stakeholders both internally and externally.
Exceptional attention to detail with the ability to manage and resolve complex, multi-layered support cases
Strong technical foundation, with the ability to troubleshoot complex systems and collaborate effectively with Engineering and Product teams. Ability to bridge technical and non-technical communication by translating complex back-end and front-end concepts into clear, accessible language for customers
Deep customer obsession and ownership mindset - end-to-end accountability for customer outcomes and going beyond issue resolution to actively champion the customer's long-term success with the product.
Exceptional judgment under pressure, with comfort operating in high-severity, time-sensitive, and confidential situations.
Clear, polished written and verbal communication skills, with experience engaging senior customer stakeholders.
Demonstrated ability to manage multiple urgent issues simultaneously while maintaining accuracy, composure, and customer trust.
Highly collaborative mindset and strong partnership orientation with Customer Success and cross-functional teams.
Comfort operating in ambiguity and contributing to process-building in a fast-scaling environment.

Nice to Have

Experience supporting AI-powered, data-intensive, or security- and compliance-sensitive products.
Familiarity with incident management frameworks, on-call models, or escalation playbooks.
Prior experience working with law firms or professional services organizations.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

#LI-JM1

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]

Apply Now

Refine Your Search

it jobs in ballyfermot, d

Technical Support Engineer - Premium Accounts, Weekend Coverage

Technical Support Engineer

Business Systems Analyst – HR Platforms

Senior Recruiter-IT FTC 12-18 months

Partner Solutions Architect

Senior Solution Architect – D365 CE

IT Support Engineer

IT Systems Engineer

Field Based IT and Cyber Security BDM

Technical Support Engineer

Desktop Support Engineer Networking

Business Information Systems Analyst

IT Support Analyst - Protection

Technical Support Engineer

Technical Support Engineer

Desktop Support Engineer Networking

Helpdesk Tier 2 Analyst

Procurement Professional - IT Software

Technical Support Engineer

IT Manager/Senior IT Specialist

I want to receive the latest job alerts for it in ballyfermot, d

Related Searches

Explore jobs in more locations

Location

Employment Type

Location Type

Department

Why Harvey

Role Overview

What You'll Do

What You Have

Nice to Have

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Jobseeker tools

Employer Tools

Browse

Stay Connected