Find Manager service architect Jobs in Dublin, D

Customer Success Manager (VCF)
Ergo —Dublin, County Dublin
- English
- Analysis skills
- Communication skills
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ICT Design Engineer, EMEA
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
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Senior Software Engineer, AI-First
RxSense —Dublin, County Dublin
- Java
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Amazon Development Centre Ireland Limited —Dublin, County Dublin
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Senior Mechanical Engineer
Mercury Engineering —Dublin, County Dublin
- Construction experience
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Electrical Design Engineer
Mercury Engineering —Blanchardstown, County Dublin
- Construction experience
Senior Electrical Design Engineer
Mercury Engineering —Blanchardstown, County Dublin
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eBay Inc. —Dublin, County Dublin
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Customer Success Manager (VCF)

Ergo
Dublin, County Dublin

Apply Now

Job details

Permanent
9 days ago

Qualifications

English
Analysis skills
VMWare
Account management
Communication skills
vSphere

Full job description

Ergo are seeking a Customer Success Manager (CSM) with a background in VMware technology. In this exciting role you will be responsible for driving the adoption, retention, and growth of VMware Cloud Foundation (VCF) and associated solutions across Ergo / Presidio's customer base in Ireland and the United Kingdom. This role will focus on helping customers successfully transition to, stabilize, and maximize the value of their VCF-based private and hybrid cloud environments.

This is a hybrid role with occasional office visits to Dublin office and client sites.

What will you do?

Drive adoption and utilization of VMware Cloud Foundation across assigned customer accounts, ensuring customers fully leverage their VCF licensing investments.

Monitor customer health, usage trends, and engagement levels to proactively identify opportunities and risks.

Identify and promote opportunities to expand customer value through the adoption of additional VCF solutions and add-ons, including:

Guide customers through post-sales onboarding, subscription renewals, licensing transitions, and migration from legacy VMware environments.

Define, track, and communicate key performance indicators (KPIs) and success metrics that demonstrate business value.

Conduct regular Executive Strategic Reviews (ESRs) detailing consumption metrics and optimization paths.

Proactively identify deployment challenges, technical barriers, adoption gaps, and renewal risks.

Partner closely with Broadcom Technical Account Managers (TAMs), solution architects, support teams, product specialists, and Presidio sales teams to resolve issues and drive customer success.

What do you need?

Minimum 5 years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.

Strong understanding of data center virtualization, private cloud infrastructure, hybrid cloud architectures, and subscription-based software licensing models.

Working knowledge of the VMware ecosystem, including: VMware Cloud Foundation (VCF) / vSphere / vSAN / NSX / Aria Suite

Proven track record of dealing with C-level stakeholders and navigating complex enterprise IT governance & strong analytical, presentation, and problem-solving skills.

Excellent verbal and written communication skills in English.

Apply today for more information.

Apply Now

Refine Your Search

manager service architect jobs in dublin, d

Customer Success Manager (VCF)

Software Engineer, AI-First

ICT Design Engineer, EMEA

Senior Software Engineer, AI-First

Software Development Engineer II — AWS DMS Schema Conversion Team, DMS Schema Conversion

Senior Mechanical Engineer

Electrical Design Engineer

Senior Electrical Design Engineer

Sr. Software Eng, Data Platforms

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