Find Deployment engineer manager, gtech Jobs in Dublin, D

Service Desk Engineer
Medica —Dublin, County Dublin
- Full-time
- Azure
- Windows
- Scripting
Quick apply
16h
Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Maintenance
- AWS
Sr. Solutions Consultant
Kofax —Dublin, County Dublin
- Azure
- Computer Science
- Sales
Quick apply
Lead Software Engineer (Big Data)
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Oracle
- Software troubleshooting
6d
Sales Engineer Liquid Cooling
Tate Europe —DUBLIN 10, County Dublin
- Full-time
- Bachelor's degree
- No degree
- HVAC
Quick apply
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
4d
Senior Success Architect - Service Cloud
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- English
- AI
Senior Solution Consultant - French and/or Italian market
DocuSign —Dublin, County Dublin
- Sales
- English
- Presentation skills
Staff Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- Python
- Annual leave
- Work from home
Mechanical Design Engineer, Data Centre Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Construction experience
7d
BIM Designer - MEP, Design Services
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AutoCAD
- AWS
- Bachelor's degree
5d
Senior Software Engineer - Python (Hybrid)
Nitro —Dublin, County Dublin
- Azure
- DevOps
- Master's degree
- Work from home
Quick apply
Director, SAP Commerce Cloud Operations
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Management
- Computer Science
- DevOps
Network Infrastructure Construction Quality Program Manager
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
15h
Lead Software Engineer
Mastercard —Dublin, County Dublin
- Full-time
- Oracle
- Java
- SQL
7h
AWS Engineer
Mars Capital —Dublin, County Dublin
- Full-time
- Hybrid work
- Computer Science
- AWS
- Bachelor's degree
Quick apply
1d
Quality/Failure Analysis Engineer
Atlas Copco Group —Dublin, County Dublin
- Engineering
- English
- Microsoft Office
- Employee assistance program
15h

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Service Desk Engineer
Medica —Dublin, County Dublin
The successful candidate will act as a key point of contact for employees, radiologists, radiographers, clients, and third-party suppliers, ensuring IT services…
Quick apply
16h
Staff Product Engineer
Intercom —Dublin, County Dublin
You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.

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Service Desk Engineer

Medica
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
16 hours ago

Qualifications

Telephony
Azure
Operating systems
Windows
DHCP
IT support
Scripting
DNS
SharePoint
ServiceNow
TCP/IP
PowerShell
Active Directory
Intune
VPN

Full job description

Position Overview

The Service Desk Engineer is responsible for delivering high-quality 1st and 2nd line technical support to Medica Ireland, ensuring excellent customer service and timely resolution of incidents and service requests.

The role supports and maintains end-user technology, Microsoft 365 services, Microsoft Entra ID, endpoint devices, IT asset management processes, and user lifecycle management activities. The successful candidate will act as a key point of contact for employees, radiologists, radiographers, clients, and third-party suppliers, ensuring IT services are delivered in line with agreed SLAs and industry best practice.

Key Responsibilities

Service Desk and Technical Support

Provide prompt, professional, and customer-focused support for incidents, requests, and queries.

Own tickets from initial logging through to closure, ensuring regular communication and updates to users.

Diagnose and resolve hardware, software, networking, Microsoft 365, printing, telephony, and application issues.

Escalate incidents appropriately while retaining ownership until resolution.

Meet agreed Service Level Agreements and Key Performance Indicators.

Identify recurring issues and contribute to repeat problem analysis, root cause analysis, and permanent resolution activities.

Create and maintain knowledge articles, user support guides, and technical documentation.

Microsoft 365 and Identity Management

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and related services.

Manage Microsoft Entra ID user accounts, groups, licences, roles, and access permissions.

Support Multi-Factor Authentication, Conditional Access, Self-Service Password Reset, and identity-related services.

Assist with Microsoft Intune and endpoint management activities where required.

Support user access reviews and security governance activities.

User Lifecycle Management

Manage Joiner, Mover and Leaver processes in accordance with documented procedures.

Provision, modify, and decommission user accounts across business systems.

Ensure appropriate access rights are assigned, changed, and removed in a timely manner.

Maintain audit records relating to user access, onboarding, role changes, and leavers.

Work closely with HR, line managers, and system owners to ensure accurate and compliant user onboarding and offboarding.

Asset Management

Maintain accurate IT asset records within the Asset Management platform.

Manage the lifecycle of IT assets from procurement through deployment, support, return, and disposal.

Track equipment allocations, returns, replacements, and disposals.

Participate in regular asset audits and reconciliation activities.

Ensure hardware and software inventories remain accurate and compliant.

Support procurement activities and liaise with third-party suppliers where required.

Infrastructure and Application Support

Support desktop, laptop, mobile device, peripheral and workstation deployments.

Deploy and maintain operating systems, software packages, standard builds, and security updates.

Assist in maintaining servers, storage, networking, cloud services, and backup verification activities where required.

Support system monitoring, routine maintenance, and operational checks.

Assist with technical troubleshooting relating to RIS, PACS and other clinical or operational applications.
Participate in system upgrades, migrations, technical projects, and service transition activities

Security, Compliance and Governance

Follow established IT security policies, procedures, standards, and audit requirements.

Assist with patch management, vulnerability remediation, and endpoint security activities.

Support user access reviews, security monitoring, and compliance evidence gathering.

Identify potential security risks and escalate appropriately.

Maintain compliance with data protection, confidentiality, information security and healthcare governance requirements.

Documentation and Continuous Improvement

Maintain accurate technical documentation, procedures, records, and support guides.

Contribute to process improvements, service improvements, and operational efficiencies.

Identify opportunities for automation, standardisation, and self-service capabilities.

Participate in regular team meetings, service reviews, and improvement initiatives.

Support the development and maintenance of IT Service Management processes aligned to ITIL best practice.

Essential

Minimum 2 years' experience in a Service Desk, IT Support, or End User Computing role.

Experience supporting Microsoft 365 environments.

Experience administering Microsoft Entra ID, previously Azure Active Directory.

Experience managing Joiner, Mover and Leaver processes.

Experience maintaining IT asset registers and supporting asset audits.

Experience working with IT Service Management platforms such as Freshservice, ServiceNow or ManageEngine.

Strong troubleshooting skills across desktop, laptop, mobile and peripheral technologies.
Knowledge of Windows 10/11 operating systems.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPN technologies

Desirable

Experience with Microsoft Intune and Endpoint Manager.

Experience supporting Microsoft Teams Voice and collaboration technologies.

Knowledge of Active Directory and Group Policy.

Familiarity with PowerShell scripting and automation.

Experience working within a healthcare, regulated, audited, or highly secure environment.

ITIL Foundation certification.
Microsoft certifications such as Microsoft 365 Fundamentals, Azure Fundamentals, Modern Desktop Administrator, or Endpoint Administrator

Quick apply

Refine Your Search

deployment engineer manager, gtech jobs in dublin, d

Service Desk Engineer

Sr. Product Design Engineer, Data Center Engineering - Electrical Products and Services

Sr. Solutions Consultant

Lead Software Engineer (Big Data)

Sales Engineer Liquid Cooling

Electrical Capacity Install Technician , DCEO Capacity Install

Senior Success Architect - Service Cloud

Senior Solution Consultant - French and/or Italian market

Staff Product Engineer

Mechanical Design Engineer, Data Centre Engineering

BIM Designer - MEP, Design Services

Senior Software Engineer - Python (Hybrid)

Director, SAP Commerce Cloud Operations

Network Infrastructure Construction Quality Program Manager

Lead Software Engineer

AWS Engineer

Quality/Failure Analysis Engineer

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